Mostafa Aly

313-***-**** • adjnxx@r.postjobfree.com

Education

Profile

Ain Shams University Cairo, Egypt

Bachelor of Science, Chemistry and Geology 1978 - 1984

** ***** ** ******* *****ience in supermarket home delivery, sales and retail management, managing multi-unit department, setting annual budget, sales forecast and action plan to drive business in most profitable manner maintaining highest customer experience.

Skills

Experience

MS Excel, word, outlook and power point

IHOP (International House Of Pancake) Michigan, USA

Assistant Manager Mar. 2018 – To date

Directly supervise the restaurant employees

Manage operation in front and back of house

Focus on profitability, safety, sanitation, and sales growth, while constantly maintaining IHOP's standards of quality and service

Prepare reports at end of shift, including Daily Sales Reports, Daily Cash Interims, Daily Labor Controls

Consistent guest interaction

Ragab Sons Supermarket Cairo, Egypt

Home Delivery and Call Center Department Head Aug. 2016- Feb. 2018

Manage and direct 3 area managers, fleet and call center manager

Reduce call center abandoned calls from 43% to 5%

Setting maintenance schedule for cars reduce 5% of operating coast and 8% of breakdowns.

Outsourcing Vespa enhanced lead time by 30% and reduce operating expenses by 10%

Setting call center script to provide professional and high quality service.

Setting Service Level Agreement (SLA) and Key Performance Indicators (KPI)

Activated Navision application for order taking to minimize manual mistakes, paperwork.

Metro Markets (Mansour Group) Cairo, Egypt

Home Delivery Senior Manager May 2000–Jan. 2016

Directing average of 150 million EGP/ year (12% of company sales) by managing 48 outlets of home delivery in Cairo and 8 governorates (6 area managers, 450 employees & 85 vehicles).

Introduced Shop & Drop as a new service increased sales by 25%

Increased customer responsiveness by introducing hot line 19619 that increased earnings of home delivery by 39% & call frequency by 33%.

Introduced credit home payment that increased sales by 11%

Using Vespa to reduce operating expenses by 25% as well as reducing lead time by 30%.

Improved the quality of fresh and frozen food by equipping vehicles with ice boxes

Took over and established Home Delivery for 2 sister company supermarket chains

Setting annual sales target & budget along with action plan,

Studying P& L report to maximize profitability.

Setting Key Performance indicators (KPIs), policy & procedures, home delivery manual, appraisal & training needs and created home delivery checklist.

Consistent plan for staff product knowledge training to improve staff productivity and service quality.

Creating & monthly updating data base & communicate it to marketing department for direct mail campaign.

Tailoring specific software for home delivery through IT department that generates various reports.

Store visits to emphasis SOP implementation.

Metro Markets Supermarket (Mansour Group) Cairo, Egypt

Store Manager Mar.1998–Apr.2000

Managing store activity that includes; reducing O.O.S, Increase product range, controlling over stock and return, maximizing basket size, check product quality, reducing waste, direct supplies and warehouse delivery, stock takes, maintaining cleaning standard & hygiene and recruitment needs..

Setting annual sales target & budget with accordance to company policy.

Opening new stores, creating store Planogram, merchandizing plan & shelf profile.

Philip Morris Tobacco (Mansour Group) Cairo, Egypt

Sales Supervisor Oct.1995–Mar.1998

Interviewing new candidates and provide O.J.T training for new comers, dividing sales areas to routes & update it as needed, setting sales, distribution & P.O.S target, daily follow up for target achievement, cash & credit sales, vehicles conditions & expenses, setting annual plan & needs to achieve it.

Agilent Technologies (HP Analytical) Modern Electronics Est. Jeddah/Riyadh, K.S.A

Sales Specialist May 1991–May 1994

Working as sales specialist selling HP (Hewlett-Packard) analytical instruments Such as Gas & Liquid Chromatography systems, UV/Vis, Mass Spectrometers, IR, Atomic Emission Detector …etc.

Responsible for the western & central region.

Field of application: Pharmaceutical, Petroleum, Forensic, Environmental, Medical, Athletic and Toxicology.

Philips Analytical (Rajab & Silsilah Co.) Jeddah, K.S.A

Sales Specialist Feb.1989–Jan.1991

Working as sales specialist selling Philips analytical instruments such as; X-Ray analytical, Electron microscope, VG Mass Spectrometers & miscellaneous research laboratory equipment.

Responsible for the western region.

Agilent Technologies (HP Analytical) / Egypore Trade Cairo, Egypt

Sales Specialist Jun.1987–Feb.1989

Working as sales specialist selling HP & non-HP analytical instruments such as; Microscopes, PH meters, Incubators, Ovens, Analytical Balances…. etc.

Training

Stress Management, Cayenne (Project Management), MS Office 2007, Mind Mapping, CELEMI Apples & Oranges, The Medici Game (Creative Thinking), Job Evaluation & Panel Committee by Hay Group, Finance For Non-Financial Managers, Leading Effective Team I, II & III, Personal Effectiveness, Effective Selling Techniques, Customer Satisfaction & Care, Communication Skills, Time Management, Problem Solving, Leadership, HACCAP in Practice, The 4 Roles of Leadership, The 7 Habits of Highly Effective People, Team Building, Managerial Skills, Management & Appraisal Performance (MAP) by Hay.

Technical

Training

Gas Chromatography. (GC) HP, USA 1993

Super Critical Fluid Chromatography (SFC). HP, USA 1993

Super Critical Fluid Extractor (SFE). HP, USA 1993

Atomic Emission Detector. (AED) HP, USA 1993

HP Distributer Meeting HP, Turkey 1993

Strategic Selling. HP, Turkey 1993

UV/VIS Spectrometers. HP, Germany 1991

High Performance Liquid Chromatography (HPLC). HP, Germany 1991

Symposia

HP Distributors Meeting. (Turkey) HP, K.S.A 1993

Chemistry in Industry Conference.(Bahrain) HP, K.S.A 1992

Special Analyzer in Petroleum Application. HP, K.S.A 1992

Toxicology & Pollution Problems.(Jeddah) HP, K.S.A 1991

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