Patricia Toole

WAH Agent

Canyon Lake Tx *****

adjnoc@r.postjobfree.com

386-***-****

Have work in customer service for over 5 yrs. have worked on the Apple project from troubleshooting to

Sales and mentor (team lead) in sales

Authorized to work in the US for any employer

Work Experience

Sept 2020 to present

Kelly Services

Work in the multimedia services department.

Billing and refunds for customers

Gift cards and codes for all apple departments

Search for any type of Fraud charges.

Account security.

Investigate all charges that are fraudulent and take care of them according to our procedures.

SR.Mac Advisor

Conduent. - WAH

September 2019 to Sept 2020

Technical support for all mac devices...

T2 position takes care of all issues. Last line of defense for the company

Team mentor

Listen to live calls and coach on a need to help basis.

WAH AOS Customer Service

Conduent (Xerox)

November 2016 to Present

Customer care and sales for AOS. Also a Mentor (team lead) acting supervisor when needed. Did

Everything as supervisor would. When supervisor was needed. Coaching, listening to live calls, round

Tables, one on one coaching

Mac advisor

TELEPREFORMANCE - Remote

May 2018 to September 2019

Mac and iOS tech advisor.

WAH Customer Support

Concentrix

April 2014 to November 2016

SR Advisor for Apple Care Support

Customer care support, for all Apple products.

As Supervisor I am the last stop for all customer services

EHIM Coordinator

DIRECTIONS FOR LIVING

October 2013 to June 2014

* Prepared records for physicians, to appear in court.

* Did request from Lawyers, for their clients medical records.

* Interacted with our client to help them understand the HIPAA laws, and fill out paperwork to get the

records.

WAH Customer Support

Intuit\ Turbo Tax

February 2014 to April 2014

RAC Unit Appeals Analyst (Temporary Job)

HCA

March 2013 to May 2013

* Data entry for ADRs

* Telephone to get reports on the appeal status.

Medical Records Field Technician/Lloyd Staffing

MED SAVE

November 2012 to February 2013

Medical Records Field Technician

ESC

June 2012 to November 2012

self employed

SABBATICAL

2009 to 2012

NUCLEAR POWER PLANTS

Sr. Radiation Technician 20 years

* Worked throughout the US

* Protect the workers from Radiation, and Contamination.

* Surveys of the area before workers entered the area.

* Processing of Government Paper Work.

* Security Clearance required.

* Followed the NRC guidelines.

Previously employed by Weirton Medical Center as CNA (5 years).

Education

As in Certified Medical Billing and Coding

Performance Training Institute

2012

Associate in Medical Transcription

PTI - Toms River, NJ

February 2010 to July 2010

Skills

• CMS (3 years)

• CONTENT MANAGEMENT SYSTEM (3 years)

• HIPPA (3 years)

• medical records. (3 years)

• Word (8 years)

• Call Center

• CSR

• Customer Service

• Customer Care

• Customer Support

• Medical Billing

• Medical Coding

• iOS

• CPT Coding

Additional Information

SKILLS

* HIPPA laws for court orders and subpoenas

* ADR's and GRD's

* Certified in Microsoft 2010 Word

* Electronic Medical Records Specialist

* Medical Billing and Coding

* CMS -1500* Processed subpoenas, and court orders.

Contact this candidate