Manual Quality Assurance

PROFESSIONAL SUMMARY

Twenty years within the Quality Assurance Area, with expertise in Manual Software Testing, UAT Coordinator, Test Planning and Execution including Functionality, Usability, Boundary, Accessibility, Validation and User Acceptance. Mentored and trained junior associates. Able to handle and prioritize multiple responsibilities while meeting required deadlines to deliver cost-effective products and solutions that meet the organizational needs.

TECHNICAL SKILLS

Desktop Applications

MS Office Suite

SharePoint

Lotus Notes

Outlook

Telephony

JIRA for Agile housing

Sales Force

Health Edge

Transend

Operating Systems

Windows

Unix

Hybris

Databases

SQL

Oracle

PowerBuilder

Access

DB2

Application Architecture

Web Services

Client/server

Mainframe

Testing Applications

Rational Tool Suite

Test Director/CIIT

HP Quality Center

Gemini

Application Languages

Fox Pro

Java

Visual Basic

Other

People soft/HR

ALM

VM

ACCOMPLISHMENTS

years QA experience in SDLC Methodologies of Waterfall and Agile

19 years creating and executing test cases

4+ years in creating QA documents from Test Plans, Test Closure, and Test Strategies

19 years creating, retesting, closing, and holding defect triage meetings

12 years' experience with offshore and right-shore team members

11 years' experience as mentor and QA trainer

12 years in the Financial domain selling and testing of the software with Deluxe Corp and testing only within JPMC

CERTIFICATIONS AND COMPLIANCE

HIPPA, [2019]

CMM, [1999]

R&D, [2009]

SEC, [2015]

EXPERIENCE

U-Care, Senior Test Engineer I (Consultant), July 2019 to December 2020

Accomplishments

Learned the claims side of Medicare

Trained others in what I learned about the claims work stream

Responsibilities

Created test cases in TFS

Created/Retested/Closed defects in TFS

Executed test cases and added proof of execution to my test cases

Joined daily standup and all team meetings along with participated in them

Dynamic 365 CRM testing

Digital Experience testing

Executed and mocked up 835 and 837 files

Wells Fargo, UAT Coordinator (Consultant), October 2018 to June 2019

Accomplishments

Searched the system for training on the applications I needed to create test cases for. Attended multiple training sessions to build my skills and knowledge set.

Responsibilities

Created test cases for a PeopleSoft/HR project

Created and finalized test plan for project

Abbott Laboratories, Manual Tester, July 2018 to September 2018

Accomplishments

Created test cases for an Excel workbook that figured averages at a group level to a Month level to a Year level for compliance. Tested all aspects and percentages for accuracy.

Responsibilities

Created Business Requirements

Worked with developer for real-time fixes to defects found

Worked with process quality assurance representative to create all documents within compliance

Life Touch, Seasonal Call Center (Preschool), March 2018 to September 2018

Accomplishments

Learn 9 different systems within one week, plus product to take customer calls for their child’s pictures

Responsibilities

Take call after call and record each encounter in Sales Force

Pulled up customer files, placed order, and track calls through Sales Force

Guided customer, screen by screen on public apps

3M, Manual Validation Tester, April 2017 to October 2017

Accomplishments

Once testing was complete, I created multiple how-to documents on different processes for a variety of systems.

Responsibilities

Performed handheld/medical device validation

Executed prewritten test cases in ALM

Created/retested defects to closure in TFS

Assisted with rewrites and reviews of test cases in ALM

Ameriprise, Manual QA Lead, October 2016 to March 2017

Accomplishments

Created high level test cases and data so anyone can execute them without issues. Created all testing docs that a test lead is responsible for (strategy, traceability matrix, plan) and kept them all updated as scope and dates changed.

Responsibilities

Created training documentation

ALM was used for defects, test case creation, and execution

Preservation of PII

Helped developers to get all of their requirements loaded into TFS

Digital web testing

Dynamics 365-CRM testing

JPMC, Manual Sr. QA, March 2015 to August 2016

Accomplishments

Created and maintained training documentation and distributed them to the Scrum Master of any QA new hire. Created high level test cases and data so anyone can execute them without issues. Successfully transitioned from Waterfall to Agile utilizing JIRA to record and track all Agile artifacts.

Responsibilities

Lockbox system on a Government project

Executed test cases

Assisted in training of QA new hires

Utilized SharePoint as the team collaboration space

Utilized ALM for Defects, Test Case Creation, and Execution

Tested within the Web services arena to provide all forms to be accessible on the internet

Preservation of PII

Complied with government SLA’s

Bridgestone Tire, Manual QA, February 2014 to August 2014

Accomplishments

Attended online training for QTP and quickly mastered it. Tested a mobile device that would interact with a desktop application.

Responsibilities

Executed test cases in QC

Utilized ALM for defects

Attended daily stand-ups to discuss what test cases need to be executed for the expected code

Health Plan Services, Manual QA Analyst, May 2012 to November 2013

Accomplishments

Created and Executed 834 and EDI/HIX files for Obamacare. Scripted, Tested carrier specific software for Obamacare as well as created and executed test scripts in Quality Center, Created and tested defects within Quality Center. Attended and remained HIPPA Compliant every year.

Responsibilities

Created and executed test scripts for multiple clients

Created Excel spreadsheets for data for testing multiple clients

Attended multiple meeting for requirements on all projects

Mocked up and dropped XML for enrollment policy and validation after connection

Tested web services to get the insurance side of the marketplace completely tested

McKesson, Relay Health, Manual QA Analyst, December 2011 to February 2012

Accomplishments

Hired as a consultant to cover maternity leave and successfully performed all system and unit testing so that the project could continue on time.

Responsibilities

QA for project needs of the ICD10 codes (Medicaid)

Wells Fargo-Retirement Division, Manual QA Analyst, October 2011 to December 2011

Accomplishments

Hired as a QA analyst in the Retirement Division on the Core team and worked alongside off-shore and right-shore QA team members.

Responsibilities

Used Quality Center to execute scripts, and maintain them in both Test Plan and Test Lab

Performed system, and regression testing

Used Quality Center to maintain test scripts and create defects

Deluxe Corporation/eFunds Corporation, Manual QA Analyst, March 2011 to August 2011

Accomplishments

Hired for QA of application that was to manage distributors and business check needs. Performed QA of both project level implementations and hot-fix patches for client/server application that administered both distributor and business products. Worked alongside off-shore QA team members.

Responsibilities

Performed system, regression, and integration testing

Tracked defects and defect resolution using proprietary system Gemini

Provided technical support to the User Acceptance Testing team

Completed projects on time within a time-boxed culture

Achieved recognition for achieving project milestones from Deluxe business partners

Utilized SharePoint to maintain test scripts

Boston Scientific, Manual QA Analyst SWAT Solutions, August 2008 to January 2009

Accomplishments

Project began with 15 business requirements which transitioned to 300+ test requirements. Developed test plan based on 300 test requirements.

Responsibilities

Performed QA of proprietary software for medical reasons

Executed performance testing utilizing Relics software to establish system performance benchmarks

Attended R&D compliance training and remained R&D compliant throughout my assignment

EDUCATION

AS in Merchandising Century College 1993

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