Jesma Viloria Cell phone: 092********

Email:adjmls@r.postjobfree.com

Objective

To be part of a company with correspondingly promotes growth of career advancement and to perform my skills, enhance my knowledge for personal growth and to obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. A goal- oriented

EXPERIENCE

Operation Supervisor

Arb Call Facilities

2016- present

Monitoring employee productivity and providing constructive feedback and coaching

Provide goals for performance and deadlines in ways that comply company’s needs and vision.

Maintain timekeeping and personnel records

Ensure adherence to legal and company policies and procedure and undertake disciplinary actions if the need arises.

Good Knowledge of MS office

Expertise in as specific industry

Ability to maintain a consistent teamwork mentally

Creating positive environment on the floor

Achievements

Certified Six Sigma Yellow Belt

CCAP Gen Next Leadership Forum and Team Leader Summit

Account Executive

Teleperformance

2015- January 2016

Handling financial account (credit card)

Provide excellent customer service and extra mile to the customer

Provide prompt, accurate and courteous response to customers

Solve routine and complex problem

The ability to multi-task and stay organized

Critical thinking and problem solving skills

Assist co- worker and provide necessary information needed

Top AHT Drifter

Customer Service Rep

Sykes Asia

2014- January 2015

Handling telco account (Virgin Mobile Canada)

Answered a constant flow of customer calls

Provide prompt, accurate and courteous response to customers

Strong organizational skills and upselling products

Providing exceptional customer service while ensuring satisfaction and guest retention.

Account Executive

Aegis People Support

2013- January 2014

Assisting customer on their hotel reservation

Provide prompt, accurate and courteous response to customers

Provide hotel reservation and formation and cancellation

Top Performer for CSAT

Double check availability of the reservation to make sure no complain from the customer

Outbound Transfer Agent

Expert Global Services

2012- October 2013

Calling the Right Party contact and transfer to collection

Provide voicemail of all the customer

Top Transfer Agent January to October

EDUCATIONAL ATTAINMENT

TERTIARY GATEWAYS INSTITUTE OF SCIENCE AND TECH.

SY 2009-2011

Course ASSOCIATE IN HOTEL RESTAURANT SERVICES

SY 2007-2008 UNIVERSITY OF MAKATI

Course BACHELOR OF INTEGRATED ARTS MAJOR

IN BROADCASTING

SECONDARY FORT BONIFACIO HIGH SCHOOL

SY 2003-2007

PRIMARY EAST REMBO ELEMENTARY SCHOOL

SY 1998-2007

Special Skills

Good motivational skills

Excellent supervisory abilities

Tracks and monitors calls

Initiates discipline when warranted

Completes all required paperwork and documentation

CHARACTER REFERENCES

Elizabeth Pascual

Workforce Manager

090********

(ARB CALL FACILITIES INC)

ArjayJacinto

Friend

091********

I hereby certify that information stated above is true

APPLICANT’S SIGNATURE

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