Curriculum Vitae of Mandisa Jali

Mandisa Jali

* ***** ********, ***** *****,Amalinda, East London;

adjlto@r.postjobfree.com,cellphone number: 083*******/068******* Education

Seta Sales and Marketing Management

Simnikiwe High School Completed Matric

Professional Experience

Revco Revenue Consulting July 2015 – July 2020

Debt Collector

My main responsibilities

● Customer service

● Perform outgoing calls to debtors on a daily basis

● Field incoming calls

● Secure adequate payment arrangements

● Meeting monthly targets

Quality Assessor

● Listening to calls from the Call Centre

● Evaluate them

● Training and Coaching

● Work hand in hand with Call Centre Manager

● Provide quality reports to the COO and Call Centre Manager Reception

● Telephone duties like switchboard

● Admin duties

● Assisting with management issues

● Filing documents from our various clients.

● Conducting and scheduling interviews while in the reception Real People April 2010 – April 2014 (Retrenched)

Quality Assessor

My main responsibilities involve:

● Listening to calls for evaluation to ensure quality service. Curriculum Vitae of Mandisa Jali

● Telephone duties administration like switchboard.

● Provide quality report of calls to the Operation Manager

● Meeting with the call centre manager to discuss the evaluation of calls and planning.

● Performing quality review of calls with the operator and provide training to operators. Real People Feb 2009 – March 2010

Outbound Call Centre Operator (Collection)

My main responsibilities were:

● Debt Collector

● Customer Service

● General Administration work

Call Centre Agent Aug 2007 – Jan 2009

My main responsibilities were:

● Telesales

● Merchant

● Customer Service

Boardmans

Head Cashier March 2005- August 2007

My main responsibilities were

● Sales

● Credits, Refunds and Exchanges

● Supervising Cashiers.

● Banking

DMJ Transport January 2000 -February 2002

Cabin Attendant/Admin assistant

My main responsibilities were

● Welcoming passengers

Curriculum Vitae of Mandisa Jali

● Customer Service

● Conducting and scheduling interviews while in the office

● Filing documents for drivers, and bus hostess. Performing admin duties.

● Assisting with management issues.

Jet Stores January 1997- December 1999

Cashier

My main responsibilities were

● Sales and Account Queries

● Credits, Refunds and Exchange

● Banking

Computer Skills and Other Training Obtained

● MS Office (MS Word, Excel, PowerPoint)

● Sales and Marketing Skills

Values and Work Ethic

● Able to relate to people at any level of business and management.

● Effective problem solver. Organised. Team Player. Pro-active. Analytical.

● Customer Service oriented.

● Excellent relationship manager with both internal and external stakeholders

● Highly trainable, fast learner. Adapt well to changes and pressures in the workplace.

● Friendly, with an upbeat attitude.

● Ambitious and hardworking, committed to excellence.

● Effective communicator, both written and oral.

Languages

Fluent in Xhosa, English and Zulu.

References

Curriculum Vitae of Mandisa Jali

● Wilna Preston -Operations Manager 082*******

● Sonwabile Maseti- Team leader 043-***-****/072*******

● Carol Ann Do Amaral - Revco Call Centre Manager

043*******/072*******

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