NWAIGWE, LILIAN CHIDI

Objective: To develop a professional career in a reputable, challenging and professionally run organization that encourages intellectual growth. Consequently, increasing productivity and achieving the set objectives of the organization.

Mobile Number: 438-***-****

Home Number: 438-***-****

E-mail: adjlkc@r.postjobfree.com

Residential Address: 7-4230 Rue Forest, Montreal-Nord, Quebec

H1H 2N6

PERSONAL INFORMATION

Marital Status: Married

Nationality: Nigerian

State of Origin: Imo

Date of Birth: May 3, 1978

Place of Birth: Lagos

Sex: Female

Languages spoken: English & Ibo

PROFESSIONAL EXPERIENCE

July 2020 – Till date.

Teleperformance Canada- Montreal, QC

POSITION: Customer Service Representative

ROLES AND RESPONSIBILITIES:

Explaining details to customers over the phone and chat to resolve their questions or concerns •

Escalate customer complaints and/or calls to the supervisor when necessary and

Perform other duties as assigned by the management team.

Solving troubleshooting issues with clients.

Remain calm and helpful when dealing with upset customers.

Update customer records and information in the computer system

Placing sales for customers.

Advising customers on the different payment options regarding unpaid purchases.

April 23rd, 2018 - December, 2018

Adnil Travels & Tours

POSITION: HUMAN RESOURCES CONSULTANT

ROLES AND RESPONSIBILITIES:

Advising management on the administration of human recourses policies and procedures

Serving as internal consultants by analyzing a company’s current HR programs and recommending solutions

Developing, revising, and implementing HR policies and procedures

Ensuring HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations

Preparing and maintain reports related to specific HR projects

Assisting with the development and coordination of recommended changes regarding workflow

Developing methods for compiling and analyzing data for reports and special projects

Conduction audits of HR activities to ensure compliance

Assist in recruiting, training and management of personnel

Presenting training sessions related to specific HR programs

May 2008 - March 31st, 2018

Moonwalker Connect Limited-seconded to MTN

POSITION: Connect Store Manager / Human Resource Manager

Building and managing customer base

Initiating and improving new business channels.

Ensuring a high level of sales and after sales support for both pre-paid and post-paid subscribers.

Ensure optimum stock levels and sales.

Ensure daily/monthly stock count and perform spot checks to ensure minimized stock losses.

Pay Roll management.

Providing general administrative support.

Corporate Client support with regards to activation of lines, billing and account reconciliation.

Filing and updating employee’s information.

Initiating and management of Sales promotions.

Customer service and public relations.

Training staff on new and existing Products and service.

Salary Administration.

Tax and pension management for staff

Health scheme management

January 2006 – May 2008

Moonwalker Connect Limited–Seconded to MTN

Connect Store Sales Consultant /Administrator-Lagos

Educating customers on product and services

Resolving customers queries

Telemarketing

Provide advice to customers on suitable packages for their needs.

Provide an effective after sales services

Daily bookkeeping and inventory of personal stock

Stock/Bank Reconciliation.

Maintaining Staff leave roaster,overtime and training schedule

July 2005 – January 2006

British American Tobacco Nigeria Foundation-Lagos

POSITION: Personal Assistant to the Executive Director:

Receiving, screening and transfer of phone calls.

Providing Administrative services.

Maintain a well labeled filing, organized documentation and prompt retrieval of information.

Ensuring bills are paid and accounts reconciled promptly, complaints lodge treated accordingly.

2004Ministry of Local Government and community Development- Gombe State

Assistant Inspection Officer (NYSC)

Supervising Local Govt.Cash book, Deposit Account Book, Ledger and payment Voucher.

Procuring Counsel on Local Govt. financial expenditure

EDUCATIONAL BACKGROUND

2005 - 2006 Nigeria Institute of Management/Obafemi Awolowo University (PGDM)

1998 -2002 University of Ilorin, Kwara State

B.sc (Economics Education) 2nd Class Lower Division

1992-1994 Archdeacon Crowther Memorial Girls’ School

Port Harcourt. Rivers state

Senior Secondary Certificate Exams (SSCE)

1989-1991 Hope Bay College Orile Lagos (JSCE)

1983 -1988 Ajeromi Ifelodun Primary School Lagos (FSLCE)

PROFFESSIONAL AFFILIATION

Chartered Institute of Personnel Management of Nigeria ( Associate Member \Professional Diploma in Human Resource Management 2012)

Nigeria Institute of Management,Chartered (Graduate Member 2004)

INTERESTS & ACTIVITIES

Meeting people

Listening to music

Co-ordinating events

AWARD

Customer Service Ambassador, 2008

Best compliant MTN Connect Store, 2009

Best Manger, 2010

Best Overall MTN Connect Store Partner, 2011

KNOWLEDGE, SPECIAL SKILLS & ABILITIES

Good interpersonal Skills

Self-Motivation

Good team player

High Analytical and Computing Skills

Excellent communication Skills

Planning and Administrative Skills

Strong Customer oriented and supervisory skills.

People Management Skills

High sense of responsibility

Commitment and dedication to work

TRAINING

MTN Product and Service Range

Customer Care Service

Blackberry

MTN DSTV Training

Virtual Top Up Airtime Training

Transforming frontlines for world class service delivery.

REFERENCES: On Request.

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