MARIA ALONA IZON BASILIO

JLT, Dubai U.A.E

Email Address: adjk2p@r.postjobfree.com

055-*******

VISA STATUS: Tourist (90 days)

CORE SKILLS

I am a self driven individual with the ability to learn and adapt fast. I work well under pressure and supervise as part of a group to enhance individual and group goals. I have earned 10 years professional experienced and proven work exposure in Management positions. I posses excellent communication skills and ability to work under pressure in order to meet deadlines.

2017 - 2020 CATERING/OPERATION’S MANAGER

Restaurant/Malonas Food Takaeaways & Catering Events(Philippines)

2015 – 2017 SALES & ADMIN MANAGER

URBAN PROPERTIES LLC / TRAVEL & TOURISM

Dubai, UAE

May ’14 – dec 2014 CLUB SUPERVISOR

EURASIA- THE CLUB

AL KHALEEJ PALACE HOTEL- Dubai, UAE

Responsible of day to day operations of the club. Supervise and Monitoring staff performance according to their tasks.

Manage to arrange guests table reservations, events, functions, and bookings for special occasions.

Providing efficient, expedient and courteous service to the guests leading to total guest and company satisfaction.

Responsible for the cleanliness, maintenance and upkeep of all equipment, areas and stations.

Responsible to manage the restaurant operation thru proper coordination of people, product and equipment to run smoothly, effectively and efficiently within specified standards operating procedure (SOP) to gain customer satisfaction achieve sales target and maximize profit.

Providing courteous, warm, smiling while dealing with guests. Efficient, fast and assists with confidence and flair.

Must be familiar with all menu items, their preparation and service procedure.

Making sure that all food and beverages are according to menu and list specifications, properly presented and be of correct temperatures before being served.

Listening to guest complaints. Rectify wrong doings and any guest demands. Inform Operations Manager of all complaint.

Manage to handle day end daily sales report, inventory, and Reporting to Operations Manager.

Nov.’11 Jan.’14 – STORE IN CHARGE / Second Cup-Dubai Mall / Spinneys

BIN HENDI ENTERPRISES LLC.

Well knowledgeable to execute product demonstration and information in all phase of areas with an outmost desire to achieved customer satisfaction and sales targets

Execute and provides product orientation and training

Responsible as a Team member during the operation, in charge in all activity of the store.

Perform cashiering functions through Point of Sales (POS) machine and credit card terminals

Will be diverse and busy when handling a multi-department store and tasks will be vary from markdowns, displays, space management, staff training, floor walks, reporting, coaching, staff Rota and much more.

Generate sales daily, weekly, monthly and annual income reports.

Check the merchandize before the opening and closing of the store

Encode the delivered or ordered merchandize or products

Assist the customer with their demands, suggestions and complaints.

Communicate with the manager regarding the sales, employees and other important matters.

Act as officer in charge whenever the presence of the Manager is not available

2007- Feb.2010: ASSISTANT SUPERVISOR

GIG’S POINT BAR - PANORAMA HOTEL

2003-2006 : OUTLET SUPERVISOR-

DUBAI GRAND HOTEL

Responsible for the smooth operation of the outlet. Organize, parties, functions, events set up.

Providing efficient, expedient and courteous service to the guests leading to total guest and company satisfaction.

Responsible for the cleanliness, maintenance and upkeep of all equipment, and stations.

Responsible to manage the restaurant operation thru proper coordination of people, product and equipment to run smoothly, effectively and efficiently within specified standards operating procedure (SOP) to gain customer satisfaction achieve sales target and maximize profit.

Providing courteous, warm, smiling while dealing with guests. Efficient, fast and assists with confidence and flair.

Must be familiar with all menu items, their preparation and service procedure.

Making sure that all beverages are according to menu and list specifications, properly presented and be of correct temperatures before being served.

Listening to guest complaints. Rectify wrong doings and any guest demands. Inform Bartender/Bar Manager of all complaints

1999 - 2002 : SALES SECRETARY

Claridge Hotel

Deira, Dubai

Manage to arrange meetings and appointments of my manager

Coordinate to the front office department and travel clients regarding to the room rates.

Arrange promotional and special rates for the room guests.

Handling clients query.

Arranging of special promotion for the benefits of the hotel guests.

Report to the GM as per needed.

1998-1999 : Customer Relation Personnel – GUESS

LEE JEANS &GIORDANO Outlet,-Rustan’sHarizzon Plaza, (Dept Store)

Manila, Philippines

Merchandize Selling,/Handling customer complaints

Assists and entertain customer to their needs

Prepare inventory & delivery reports

Prepare financial/sales report

Ensure that monthly commissions are calculated in accordance with company’s sales commission scheme.

Educating customers on products and procedures of items.

Responsible for new arrival item displaying

1997 to 1998 : ASSISTANT FLOOR SUPERVISOR

Isetann Department store

Recto, Manila-Philippines

Assign to all department levels to ensure of sales target, quota and daily planner

Assists, Monitor and coordinate sales update and other related issues to concerned personnel and departments.

Holds briefing, updates, product information, training, personality development as needed.

Deliver and report accomplished month end sales achievement and analysis including recommendations of long and short term plans and cause of action to effectively enhance on upgrade selling operation to achieve quota and maximize profit.

Consistently ensure that established system and policy are observed yet also does recommends causes of action at times of deviation or subject to changes if existing one call to be improve when needed.

Monitoring staff performance, staff daily routes and schedules

Coordinates and assist to run efficiently smoothly and effectively the operation of all department with in specified standards through proper coordination of people, product and equipment to achieve sales, profit and customer satisfaction.

Educational & Professional Affiliations:

Bachelor of science in Commerce - Major in Business Management

Adamson University,

Manila, Philippines

Other Skills:

Customer & group oriented, Team Leader, fast learner, hardworking and responsible

Communicates well in English & Filipino, understand in Basic Arabic

God centered

Contact this candidate