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Machine Operator Mental Health

Location:
Youngsville, NC, 27596
Posted:
January 20, 2021

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Resume:

Andrea Hicks

AmH update

Bronx, NY *****

adjjym@r.postjobfree.com

919-***-****

I have over 8 years of case management and social work experience. I have a diverse background in client management, processing with DSS, CPS, Probation departments, and mandate court appointments, customer service, business administration, team communication and leadership skills. Work Experience

CIR

NYC DOE, Brooklyn - Brooklyn, NY

November 2019 to October 2020

Gathering data my using multi technical applications and systems to provide public information from multi data bases Meeting call volume demands to resolve calls, documenting inquiries and to create incident reports. Usage of time management to redirect calls when necessary and to research topics to accurately inform callers about updates and changes that affect families and communities. Housing Specialist

HelpUSA- Hillside House - Queens, NY

February 2019 to November 2019

Develop a housing procurement, financial, and self-sufficiency case management plan with clients; Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and or maintain housing. Assist participants in locating and securing housing of their choice. Accompany clients on viewings and housing appointments, Provide weekly, quarterly, reports. Update client files electronically, and manually. Schedule appointments to meet with clients to ensure updated accurate information is processed. Assist with processing housing applications. Inspect units that are ready for inspection to secure permanent housing.

Data Interviewer

RTI International

July 2018 to June 2019

Conduct outbound calls to companies that service diversified persons while collecting data and inputting information into the data-based system. All processing is script read related during the interview process accurately. Coordinate with tracking for follow up scheduling and appointments. Follow government protocol of SOP's to ensure no harm to businesses and its participants/residents. Case Manager

RTI International

October 2018 to May 2019

Provide Case management of family cases by assessing the list of needs. Informing members of the services available as an employee benefit by researching data base benefit information. Allocating service providers in the provider system and scheduling follow-up appointments for assessed care needs. Process payments, billing, and update collected payment/demographic info. Expedite cases on a priority level when applicable.

Associate Accts/ Marketing Asst

G'Emilio's Custom Cakes - Youngsville, NC

1998 to 2018

Assist with overall review, processing and management of instrumentation documentation with the use of Calibration Manager CMMS application. Apply Marketing strategies for production of sales purpose. Maintain the upkeep of department documentation paper and e-filing system - calibration and change control records

Ability to design, write, and execute automated and manual tests to prove systems functionality. Possess a detailed understanding of the requirements elicitation, analysis, and specification process including user requirement specifications and functional specifications for larger, complex applications. Direct and coordinate daily Metrology department activities. Proof reading//Data Entry- GMP documentations. Customer Service generating reports for internal and external departments. Misc. Admin Duties - retrieving documents upon request, auditing QP Qualified Professional

CAROLINA SUPPORT SERVICES - Selma, NC

February 2014 to March 2017

Develop goals, treatment plans that address crisis, advocacy, and safety prevention. Collaborate with agencies that are supports such as Mental Health, Court system/parole/probation, DSS, CPS, and System of Care. Update medical records with pertinent and confidential information that is time sensitive. Coordinate meetings for Individual Education Plans (IEP). Organization of Case management care duties. Organize intake assessment and collecting of PHI information duties/PCP revision and updates. Intake Coordinate and Authorizer.

Qualified Professional Intake, and Medical Records Organizer CAROLINA SUPPORT SERVICES - Selma, NC

January 2014 to 2015

-Qualified Intellectual Disabilities Professional (QIDP) - 1/ 2014-/2015 Case Management care. Assist with Medication management assessment assistance. Process Record keeping,

Intake, and Medical records organizer. Assist with resource linkage, coordination of plans of treatment and case sensitive issues. Provide intervention; step up, step down and self-awareness techniques. Integrate reports and documentation daily. Assess qualitative and quantitative systematic relative duties.

Qualified Professional (QP) /Community Educator

Reaching Your Goals

November 2013 to January 2014

Assist clients and families with understanding diagnosis and plans of treatment. Collaborate with agencies to ensure that goals and needs are met in a timely manner. Build community relationships manage safety, crisis, medication, and coordination of care. Integrate realistic interventions that promote development growth successfully. Implement intake development, data, and information collection. Provide information and education to the community by developing /promoting/coordination of non-profit community activities/events. Provide case management and resource linkage services. Associate Professional/QIDP

OneCare Behavioral. Services - Wake Forest, NC

December 2011 to June 2012

Applying corporate strategic planning techniques emphasized on organized goals focused on bridging information for goal-oriented achievements. Provide developmental plans therapeutically to improve behaviors for diversified populations. Processing corporate strategic planning with families and individuals, teams strategically. Supervise with advocacy, resources, intake, HR, and supportive processing, assessments, with community resources and evaluations. Coordinate reports and documentation notes and records.

Para Professional

Triangle Comprehensive Services - Youngsville, NC

October 2010 to October 2011

Supervise mental and physical population in the community and home with reaching goals. Apply intervention skills and rehabilitation techniques to improve growth strategies. Associate Professional

Preferred Alternatives Inc - Cary, NC

August 2005 to October 2010

Supervised as a team member and advocating for mentally challenged people in the home and in the community by preparing a developmental behavioral plan and documentation reports. Assist with developmental planning, growth, and independent skills according to SOP.'s. Process the developmental growth and independent skills, and labor contractual skills and supervised trainings for individuals. Process the payroll accounts, administrative duties, medical report CAP documentation and mail duties.

Machine Operator/Packager

Novo Nordisk, Inc. - Youngsville, NC

February 2004 to May 2005

Pulling fabricated materials off of machine, packaging, weighing, labeling it and put it on the fork lift for shipping. Process assembly line insulation thermos- plastic tubes, sheets, polyethylene, ionomer, and evaluate of based products. Cool machines down after shift is completed, then properly dispose of waste products according to SOP's and document all product duties to ensure accuracy of inventory and shipping details.

Customer Service Representative

Telnet - Raleigh, NC

January 2000 to January 2004

Generate over 50 sales per day. Process accounts for cable and telephone sales daily in a call center. Trained and performed Q/A duties to meet quality and production level quotas. Chemical Operator/Machine Operator

Tenax Pharmaceutical Company

October 1996 to October 1998

Process packaging the nebulizers on a production assembly line meeting product deadline. Dye testing products for Q/A analysis to prevent tampering. Load each item prior to storage to produce good manufacturing practices daily while following SOP requirements for packaging and quantity. Education

B.S.

St. Augustine's University

Skills

• Star

• Cisco

• Citrix

• IDX

• CMS; Multi-line phone

• copier

• fax

• MS office applications (Word, Excel, Outlook, Access, PowerPoint, Publisher)

• Integrity

• Alpha Management

• Share Notes

• Quick Books.



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