MICHELLE ANDERSON

*** **** ****** *. **. Petersburg, FL 33704

adjjur@r.postjobfree.com

910-***-****

A dedicated individual who possesses excellent communication and problem solving skills. Has the ability to multi-task efficiently while consistently meeting deadlines. Committed to performing duties according to company policies and adapting to change in a fast-paced environment.

WORK EXPERIENCE

Call Center Representative

Ammons Dental by Design - Charleston, SC

May 2020 to present (remotely, as needed)

•Answer incoming calls from patients needing to schedule or reschedule appointments • Schedule patient appointments with the appropriate provider

•Return new patient inquires via our online portal Lead Hub.

•Transfer calls to the appropriate person based off what the patient is in need of, whether it’s

•Return calls from voicemails each day

•Email or mail new patient packets once a new patient has been scheduled

•Answer any dental questions a potential new patient may have

•Adhere to HIPPA regulations

•Created driving directions for each of the three offices

•Created an excel spreadsheet to keep track of each patient I scheduled to ensure I got the appropriate bonus.

Lead designer and business owner

Peace, Love & Vinyl Designs - Charleston, SC

January 2019 to Present

•Started my own home based craft business

•Use the design software Silhouette Design Studio to create custom designs for customer

•Take inventory and order new supplies when needed

•Ensure orders are completed in a timely fashion and mailed to customer • Take payments from customers and keep an excel spreadsheet of earnings.

Call Center Representative

COASTAL CARDIOLOGY PA - Charleston, SC

November 2019 to March 2020

•Answer incoming calls from patients needing to schedule or reschedule appointments

•Schedule patient appointments with the appropriate provider

•Transfer calls to the appropriate person based off what the patient is in need of, whether it’s medication refills or medical questions

•Return calls from voicemails each day

•Look up patient information in Roper Hospital portal to determine which type of hospital follow up they are needing

•Mail out new patient packets once a new patient has been scheduled

•Adhere to HIPPA regulations

Administrative Specialist

MUSC College of Dental Medicine - Charleston, SC

June 2017 to December 2018

•Responsible for checking patients in and out of appointments

•Answering telephone/directing patients to the correct extension

•Input electronic patient information

•Helping with training of new hires

•Act as a mentor for new hires

•Review consent forms and collect patient signatures

•Process cash, check and credit card transactions

•Daily deposits

•Verify Medicaid eligibility

•Scheduling patients for appointments

•Comply with office policy and maintain patient privacy while complying with HIPPA regulations

•Explain the student comprehensive care program to prospective patients

Human Services Specialist

Berkeley County Department of Social Services - Moncks Corner, SC

March 2017 to June 2017

•Monitored child protective services treatment cases.

•Monthly visits with children and families to ensure safety and well-being of children.

•Communicated weekly with supervisor providing updates on case progress.

•Consistent time management to ensure all client needs are met in a timely manner.

•Data entry and management of case files.

•Refer clients to appropriate services

•Completed 138 social work hours from the University of South Carolina-Child Welfare Services Basic Training

Patient Relations Specialist

Coastal Kids Dental and Braces, West Ashely, SC

February 2016 to February 2017

•Check patients in for their scheduled appointments

•Collect any personal information needed while complying with HIPPA regulations

•Greet patients with a smile

•Keep my work area clean and organized

•Check patients out after their appointments

•Collect any payments that may be due that visit

•Post payments to the patients account

•Schedule any follow up appointments that may be needed

•Review and have parents sign any treatment plans their child may have

•Submit services completed to patient's insurance company

•Daily Deposit

•Answer multi-line phone

•Keep reception area clean

•Experience using dental software Eagle Soft and orthodontic software Dolphin.

Neighborhood Assistant

Corvias Military Living - Fort Bragg, NC

June 2014 to October 2015

•Communicate and check-in residents upon entering facility.

•Ensure the neighborhood center is presentable to residents.

•Assist residents with set-up and/or items needed for event.

Nanny

Jessica Edmiston - Fort Bragg, NC

August 2013 to January 2014

•Provide daily care for an infant; including but not limited to feedings, diaper changes, clothes changes and encouraging stimulating activities that were age appropriate.

•Communicate with parents about how their child did during the day

•Daily cleaning around the home when needed.

Human Services Specialist

Berkeley County Department of Social Services - Moncks Corner, SC

August 2012 to February 2013

•Conduct investigations on new child abuse and neglect reports and determine the next steps.

•Monitored an average of 15- 20 child protective services treatment cases.

•Monthly visits with children and families to ensure safety and well-being of children.

•Communicated weekly with supervisor providing updates on case progress.

•Consistent time management to ensure all client needs are met in a timely manner.

•Data entry and management of case files.

•Completed 100 social work hours from the University of South Carolina-Child Welfare Services Basic Training

Childcare Provider

Northwood Academy Daycare - North Charleston, SC January 2008 to August 2012

•Provide daily care for after school children grades 1st-5th

•Communicate with parents and other teachers about children's behavior or other issues

•Provide children with help on their homework

•Create a lesson plan during summer months designed to improve academic skills

•Serve as a chaperone on field trips during the summer months

Sales Associate

Claire's Boutique - Summerville, SC

August 2007 to December 2007

•Processed cash and credit card transactions and managed a cash register

•Hosted in-store birthday parties for customers

•Closed down cash register and deposited incoming cash and checks in bank

•Received, priced, and stocked incoming merchandise

•Pierced ears adhering to strict safety guidelines and store procedures

•Open and close the store and ensure the safety of guests, fellow employees, and the facility

Childcare Provider

Loving Arms Learning Center - Junction City, KS

March 2006 to June 2007

•Provided daily care for 2 and 3 year olds

•Created lesson plans for what the children would be doing throughout the day

•Planned inside and outside recreational activities

•Communicated with parents and other teachers about what went on with their child during the day

EDUCATION

Certificate in Child Welfare Services Basic Training

University of South Carolina - Columbia, SC April 2017 to May 2017

Bachelor of Science in Sociology in Sociology

Charleston Southern University - Charleston, SC

December 2011

SKILLS

•Proficient in Microsoft Word, Power Point, Excel and Outlook.

•Ability to communicate in writing and verbally.

•Professional appearance and demeanor

•Ability to work under limited supervision independently and/or on a team.

•Reliable, responsible, trustworthy and prompt

•Adapts to changes in a fast-paced environment

•Customer service skills in person and over the phone.

•Ability to calmly speak to customers or patients when they are upset.

•Four years administrative experience in dental or medical field

•Ability to type 59+ WPM

•Organizational skills

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