Cheryl Glover

**** ******* ****

Medina, Oh *****

330-***-****

adjjr1@r.postjobfree.com

Professional Staples

Experience Staples #913, Medina, Oh March 2017 – Present Easy Tech Supervisor

• Serve's as the Supervisor in a $4 million-dollar department

• Supervise 3-4 associates daily.

• Manage all aspects of the business including coaching, training developing, performance counseling and pricing integrity, selling, and customer service.

• Awarded Associate of the Month two times.

Staples #913, Medina, Oh March 2017 – December

2016

Operations Supervisor

• Total store accountability as an hourly key holder for 20,00 square foot office supply and technology retail location with sales in excess of $5.0 million annually.

• Supervise up to 15 associates per shift in areas of service, selling and operational excellence.

• Achieved Platinum Customer Satisfaction rating for the last two years.

• Complete responsibility for associate training program.

• Worked with GM and AM to provide performance feedback and ensure that all associates were being trained and developed.

• Responsible for all cash office operations.

• Responsible for all promo planer resets.

• Awarded Associate of the Month Three times.

August 2015 Staples #815 Strongsville, Oh December 2016 Digital Production Customer Service

• Was responsible for making sure all orders that came in to the Hub in solution builder was placed correctly by the stores.

• I was also responsible for answering all phone calls from the stores and also from all centralized production centers.

• I would call other production centers when we had jobs that we could not produce.

• I was responsible for making sure all jobs went to the correct printers to make sure that they were produced properly and quickly.

• I was awarded associate of the month one time.

May 2013 Staples #913, Medina, Oh August 2015

Operations Supervisor

• Total store accountability as an hourly key holder for 20,00 square foot office supply and technology retail location with sales in excess of $5.0 million annually.

• Supervise up to 15 associates per shift in areas of service, selling and operational excellence.

• Achieved Platinum Customer Satisfaction rating for the last two years.

• Complete responsibility for associate training program.

• Worked with GM and AM to provide performance feedback and ensure that all associates were being trained and developed.

• Responsible for all cash office operations.

• Responsible for all promo planer resets.

• Awarded Associate of the Month Three times.

Staples #913, Medina

May 2011-

February 2013

Customer Service Lead

• Responsible for front-end operation of a $6.3 million store, including sales management, margin management, expense control, inventory management, and training.

• Achieved Platinum Customer Satisfaction status and Gold Customer Satisfaction, after the Store had been Silver for the Previous two years.

• Ranked in the top 20% of the chain in operational performance metrics including Rewards Penetration and ESP sales.

• Performed MOD responsibilities that mirrored the Sales Manager's schedule in order to allow that position to focus on selling behaviors.

• Worked with each Department in the store to ensure that service levels were being met across the front end and balanced labor when necessary.

• Awarded Associate of the Month three times.

Staples #913, Medina, Oh April 2006-May 2011

Easy Tech Expert

• Served as the Supervisor in a $5.5 million-dollar department

• Supervised 3-4 associates daily and 8 associates in the department in total.

• Managed all aspects of the business including coaching, training, developing, performance counseling, POG and pricing integrity, selling and customer service.

• Produced over $40,000 in ESP Sales and Easy Tech Sales combined annually, ranking in the Top 10 in the District each year.

• Awarded Associate of the Month 4 times.

Staples #913, Medina, Oh September 2004-April

2006

Copy Center Expert

• Served as the Supervisor in a $500k Copy Center-highest in the District.

• Supervised 5 associates and worked closely with member from other departments to maximize sales.

• Responsible for all aspects of the business including, Service, Sales, Production, Quality Checks and Checkout.

• Served as the training store in the District for all newly hired and promoted CPC Experts

• Awarded Associate of the Month three times.

Staples #913, Medina, Oh May 2002- September

2004

• Copy Center Associates

Staples # 913, Medina, Oh October 2001-May

2002

• Electronics Sales Associate

Fast Food, 3 Star Training cook for Ruby Tuesdays, also worked for other restaurants such as Jib Jab hotdog shop, I work as a line cook for Woolworths Stores also as a line cook at Rustic Inn Education Hubbard High School, Hubbard, Oh Graduated 1979

Contact this candidate