Mary Pruce ** Inland Rd

Levittown, PA *****

215-***-****

adjjmc@r.postjobfree.com

EXPERIENCE

Voice Systems Engineering, Feasterville-Trevose, PA September 2012-October 2020

Voice Systems Engineering is a 32 year old platform technology company of over 100 employees and 300+ contractors with multiple startups in it’s portfolio. They do not have a traditional management structure or titles. These are the areas of experience I have led and contributed to throughout my tenure. HR and Talent Management:

● Ran talent gap analysis processes with business leaders to help understand internal opportunities for career progression and capture future needs and talent recruiting plans.

● Collaborated with business leaders to identify high potential employees and develop growth plans in alignment with business strategies.

● Partnered with business areas to institute change and engagement initiatives, such as 360 feedback programs, a new management system in the organization called Holacracy, among others to enhance productivity and engagement for employees.

● Developed a scaled Covid-19 back to work plan and ongoing protocols for health and safety in alignment with federal and local governmental body recommendations.

● Process mapped and gathered requirements with business leaders to create seamless end to end processes across multiple organizational systems to enhance employee productivity, communications, and engagement.

● Implemented, integrated, and configured multiple new HRIS tools leveraging development teams to integrate multiple systems with API’s as needed.

● Ensured compliance with EEOC and FLSA through out all business processes

● Established onboarding plans for onsite and virtual staff to support the organization's specific needs as well as standard business practices increasing new hire productivity and reducing turnover in the first year of hire.

● Adapted and created a series of events to help employees adjust to a virtual workplace due to Covid-19 with events like virtual parties, virtual water coolers, and Q&As about Employee Assistance Programs.

● Developed and instituted policies in alignment with regulatory compliance that also reflected corporate values, mission and purpose.

● Engaged employee satisfaction metrics and targeted listening sessions to focus on areas of opportunity like clarification of corporate communication, development of educational tools, and program adjustments to increase the comfort and adoption of key initiatives and organizational changes.

● Standardized a multi-brand portfolio of job postings, candidate personas, and sourcing plans across multiple position levels.

● Partnered with consultants and managed staffing agencies for short-term or uncertain talent needs and managed consulting budgets and invoices. CERTIFICATIONS:

SHRM-CP

Holacracy PCT

SKILLS

Creative Problem Solver

Ability to multitask

Agile/Lean practice

Adaptability

Critical Thinking

Interpersonal and

Corporate Communication

Empathy

TOOLS

SuccessFactors

ADP WorkforceNow

Office365/Sharepoint-

Power User

Microsoft Automate

CultureAmp

GreenHouse ATS

JazzHR- ATS Onboarding

LinkedIn Recruiter.

Hirevue

Pandadoc, Docusign,

HelloSign

Performance/360

Predictive Index

Caliper

EDUCATION

Loyola University-

Baltimore, MD

BA-Classical Civilization

and Political Science

2001-2005

HR Business Partner- Customer Service:

● Oversaw the day to day performance operations of an onsite and remote customer contact center handling over 400,000 calls including the performance of 26 agents, trainers, and quality assurance staff.

● Helped innovate customer interaction features with our Data Driven Decisions team leveraging ML,AI, and bots.

● Pioneered measurable performance standards and educated all levels of staff creating a consistently positive customer experience. Setting standards that reduced turnover by over 50% within the first year of implementation.

● Established an automated peer to peer quality assurance program to provide staff with real-time actionable feedback to improve their skills and encourage and showcase top performers, allowing management to clearly see what talent is ready for promotion.

● Delivered progressive discipline as well as terminations as needed based on policy and conduct.

● Analyzed metrics to understand individual and overall staff performance and address areas of greatest opportunity and improvement resulting in engaged staff and customers.

Assistant and PM/BA to the Executive Team:

● Planned and facilitated executive and director offsite meetings, sourcing locations, and catering within defined budgets.

● Coordinated 5 executives and 3 Directors schedules

● Advanced Executive and Director project initiatives such as innovation programs, strategy meetings, and compensation and equity plans through planning and corporate communications.

Biotech Corporation, Glastonbury, CT

April 2008-May 2012

Executive Assistant to the CEO and CFO:

● Managing the CEO and CFO’s schedules, taking meeting minutes, and assisting with day to day tasks.

● Planning and coordinating corporate events managing travel arrangements such as flights, reservations, meeting rooms and accommodations for the entire executive team.

● Onboarded new sales and warehouse teams members to company policies and procedures.

● Wrote and compiled sales reports from different brokers to present to the executive team.

Contact this candidate