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Mental Health Desktop Support

Location:
Orlando, FL
Posted:
January 19, 2021

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Resume:

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~ 02/2015 - 06/2016 +

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~ 07/2012 - 01/2015 +

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~ 03/2011 - 06/2012 +

~ 08/2016 - 10/2017

~ 05/2012

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~ 10/2020 - 11/2020

~ 04/2010 - 05/2010

~ 04/2007 - 05/2007

Active Top Secret until 2024

KRISHELLEE O. ACEVEDO

407-***-**** adjjiu@r.postjobfree.com Orlando, FL EXPERIENCE

IT Manager

JHT Inc. Orlando, FL

Ensured the optimal running of all business-critical IT systems, WAN/LAN networks, Windows servers, directory services, Exchange email environment, and user applications company-wide.

Evaluated the company's annual spending and was able to negotiate a new savings of 50k for the first year.

Developed strategic direction for all IT systems, deployment plans, departmental budgets and forecasting.

Guide all aspects of IT infrastructure, security, access control, networking, and servers as a key architect and designer of enterprise systems. Improved service desk intake and asset risk profiling operations as well as raised efficiency through introducing standard communication procedures. Director of Information Technology

Century Trucks New York, NY

Collaborated with executives, managers, supervisors, project leads, project teams, IT staff and third party vendors in the development and implementation of new applications and enhancements to

existing applications; resulting in 100k of annual savings. Designed and implemented VMware and Office 365 resulting in significant increase in staff productivity.

Closely collaborate with C-level executives regarding alignment of IT and technology strategies with revenue and corporate growth. Devise and establish IT policies and systems to support the implementation of strategies set by upper management.

Senior Security Administrator, Field Consultant,

Senior IT Administrator

Robert Half Technology East Meadow, NY

Documented, designed, & approved technical proposals, designs, statements of work, & scenarios.

Implemented enterprise class wireless networks using Cisco switches and access points.

Provided support in systems administration of security tools (anti-virus, patching, web content filtering data loss prevention). Conducted annual research on cyber risk analysis and security awareness training.

Performed upgrades, installations, re-configurations, network maintenance, and support.

Provide remote and on-site support for escalation from channel partner, knowledge transfer during on-site support, participate in on-site projects. Field Systems Engineer

AmuletHotkey Inc. New York, NY

Provided trading floor support on PCoIP products, Dell Blade Servers, VMWARE and VDI Technology.

Develop best practices standards for project delivery and work with the team to execute ensuring projects completed within scope, on time and on budget. Lead and setup proof of concepts (POC's) for Amulethotkey customers. Provided project management support for special initiatives in support of the overall IT Strategy.

Meet with customers to identify business challenges, define use-cases, and construct services engagements aimed at resolving challenges and bringing new value to the business.

EDUCATION

Master's in Business

Administration

Webster University

BS in Computer Information

Systems and Minor in Computer

Science

St. Joseph's College

LANGUAGES

Spanish Proficient

English Native

ACHIEVEMENTS

Honor, Courage and Commitment

Defending my country in the US Navy

Personal Growth

Pursing and completing my MBA.

Mental Health Counselor

Employed part-time at group home for people

with mental health problems

VOLUNTEERING

Site Captain

Biden Campaign Florida

Various Positions

Tribeca Film Festival

Various Positions

Tribeca Film Festival

SKILLS

Security Clearance

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~ 05/2007 - 02/2011 +

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~ 02/2001 - 01/2007 +

Active Directory Group Policies

Powershell MS-SQL Windows 7 10

Server 200*-****-**** 2016 Office 365

MS Exchange 2007 2010 Sharepoint

Office 200*-****-**** One Note

Mac OS Red Hat UNIX Ubuntu

CENT OS

Dell HP Cisco Fortinet

Sonicwall Synology Juniper

WatchGuard PBX Phones Apple

Vmware Salesforce Azure

Google Apps Citrix Service Now

CRM DropBox AWS Veeam

Adobe Creative Suite Nagios

Team viewer Log me In Spiceworks

Nagios Google suite Skype

LANDesk Jamf Airwatch

Mobileiron

EXPERIENCE

Desktop Support Manager

Falconstor Melville, NY

Led team that provided production and project support for Lotus Notes migration to Exchange 2007.

Managed/maintained Vmware, Windows 2003, Windows 2007, Linux, UNIX, MS Exchange, and mobile devices.

Supported 7 Global offices utilizing a $500,000 annual budget. Managed over 25 client-related projects by maintaining comprehensive projects plans and schedules and developed methodologies to ensure compatibility of all software and hardware products.

Manage the IT department for 1500-person company 7 Global offices. Information Systems Officer

United States Navy Various

Designed, configured and tested computer hardware, networking software and operation system software.

Managed relationships with critical IT vendors that resulted in improved service and reduced IT cost by 20%.

Developed computer information resources by providing data security, control and strategic computing.

Lead department of up to 40+ staff in day-to-day activities and long-range future planning.

Directly managed IT Services in support of combat operations for Operation Iraqi Freedom to more than 2,500 end-users.

INDUSTRY EXPERTISE

Project Management Strategic Planning and

Direction

Budgeting and Forecasting Team Building/ Recruitment Cloud Computing Conflict Management

Problem Solving Leadership

Management

SKILLS

Windows

OS

Hardware

Cloud Computing

Applications



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