JO DEKMAK

PROFILE

I possess over ** years of experience in management, strategic planning, and development and mentorship of staff. I carry my knowledge in business and health care administration and demonstrate experience in quality and efficiency management to oversee and lead staff accordingly. I apply my innovative leadership knowledge daily to ensure compliance.

CONTACT

PHONE:

313-***-****

EMAIL:

adjjh7@r.postjobfree.com

Dear Hiring Manager:

As an Organizational Leader in Healthcare Administration, I am eager to obtain a leadership opportunity at your Organization.

I am a graduate from Concordia University, Wayne State University and University of Windsor. Upon completion of my education, I received my master’s in organizational leadership, with a concentration in Health Care Administration, and a B.S in General Sciences and a B.S in Radiation Therapy.

My current position as an CoreVisory Operations Manager of three departments has provided me with opportunities to develop and refine my leadership skills, time management, and problem solving skills, which are very critical for directing and leading diverse groups successfully.

I currently work collaboratively with various departments in an effort to increase client/vendor satisfaction and improve quality and efficiency of our work. My enthusiasm and commitment have helped me become a valuable member of the Organization. Aside from my operation managing efforts, I take pride in taking part of employee engagement and teamwork activities at my Organization.

Furthermore, having worked at the University of Michigan, I excel in areas of Diversity, Equity and Inclusion Faculty, staff, and student’s development, service excellence, patient and family centered care, project management, quality and safety management, and critical thinking.

I am a recognized clinical leader as well as a national speaker for The American Registry of Radiologic Technologists. My passion for my work has been recognized and published in a Quality and Safety in Radiation Oncology book. I continue to develop and maintain strong, collaborative working relations with management, faculty, staff, and community members, with a maintained focus on the best interests of the patients and families.

As a results-driven team-oriented individual, I welcome the opportunity to meet with you and discuss how my extensive leadership experience can contribute to a leadership opportunity in your Organization.

Thank you for your consideration, and I look forward to hearing from you soon.

Sincerely,

Jo Dekmak M.S., B.S., RT(T)

EDUCATION

Concordia University

2016

Masters, Organizational Leadership and Health Care Administration

Wayne State University

2005

Bachelor of Science, Radiation Therapy

Windsor University

2002

Bachelor of Science, General Science

WORK EXPERIENCE

COREVISORY, INC – Operations Manager

2018 to Present

Responsible for management and oversight of Independent Medical Review and Independent Medical Evaluation departments

Design and monitor effective operational budget models for all departments.

Partner with other leaders to ensure operational efficiency and accuracy, staff management and training as well as quality management

Ensure successful implementation of new systems and processes through coordination with external sources and internal department personnel.

Apply strategic LEAN principles to streamline operations and achieve first time quality

Onboarding new clients and vendors

Monitor compliance in accordance with URAC standards to produce quality work

Michigan Medicine - Clinical Operations Manager

2005 – 2018

Mentor and lead staff to deliver high quality and safe care to all University of Michigan and Michigan Medicine faculty, students and staff

Drive improved performance relating to care, as well as compliance, safety initiatives and clinical operations

Collaborate with other departments such as work connections, university health services, human resources and infection prevention to address health needs

Apply LEAN principles to Occupational health services operations

Provide innovative direction and cultivate process improvement ideas from the team

Handle managerial presentations and communication to University of Michigan managers to address Occupational Health Service employee needs

Michigan Medicine - Radiation Oncology Clinical Leader

Mentor and lead radiation therapists and student therapist to deliver high quality and safe treatment to pediatric and adult populations

Monitor performance relating to patient care, patient billing, employee scheduling, payroll as well as compliance and safety initiatives

Provided innovative direction and cultivate new process improvement ideas from the team

Prepare and deliver presentations locally and nationally

Patient focus group departmental lead that promotes service excellence for patient care

PROFESSIONAL STRENGTHS AND SKILLS

Excellent management and leadership skills.

Outstanding customer service.

Mentoring and coaching skills.

Ability to develop and lead projects accordingly.

Oversight and completion of assigned disability claims and health care reviews.

Claim management include: New Claims, Appeals, Periodic Review, Annual Reviews and/or other designated triage levels.

Comply with policies and procedures adhering to URAC standards.

System Implementation

Data Analysis

Above and beyond analytical and organizational skills.

Demonstrate experience with operating systems like Microsoft Excel, Word, PowerPoint

Demonstrate ability to problem solve and follow through on responsibilities and tasks.

Ability to create inclusive environments for diverse populations.

High degree of comprehension of complex concepts to develop business strategies.

CERTIFICATIONS AND AWARDS

American Heart Association, BLS Provider American Registry of Radiologic Technologists Certified, 2006 – Present

American Society of Radiologic Technologists Member, 2005 – Present

University of Michigan Fundamentals of Supervision I and II Certified

JRCERT recognized clinical supervisor for University of Michigan Flint Students

HOPE Award Finalist, Patient Family Centered Care, Michigan Medicine

National speaker for The American Registry of Radiologic Technologists

Published a Chapter in a Quality and Safety book for Radiation Oncology

Contact this candidate