SHAIK IMTIYAZ ALI

Address: Golconda, Hyderabad Cell: +91-998*******/970******* Email: adji0y@r.postjobfree.com

Focused and Results-Oriented Skills, Wide range of experience in Customer Service Industry creating solutions that improve Operations efficiency

CUSTOMER RELATIONSHIP PEOPLE MANAGEMENT SALES and Support

Areas of Expertise

Customer Relationship Management

BTL Activities

Sales & Operation

Team Management

Bulk-Dealing

Training

PROFESSIONAL EXPERIENCE

Othain global:

Lead support analyst: july-2019 till JUNE-2020

Responsibilities:-

Help Desk support for American Express Global business Travellers.

Working on Service now(ticketing toll) and resolving the queries within the standard SLA.

Auditing the claims submitted as Travel and expense.

Providing Invoices status,Invoice copies to user using Netsuite.

Providing assistance to users in Delegation/supervisor replacement/Access/Technical errors.

BHARTI AIRTEL LTD-HYDERABAD, INDIA:

SHOWROOM MANAGER: FRANCHISE RETAIL (BHARTI AIRTEL LIMITED): OCTOBER-2017 to JULY-2019

Responsibilities:-

Store operation: Taking care of store operation and managing stores operation efficiently.

Customer relationship: Maintaining proper and long term relationship with customers and team members, motivating and maintaining Good Team spirit

Sales: Handling all Post-Paid, Pre-Paid and DSL sales and monitoring daily sales updates

Customers Issues: Efficiently handing customer complaints and grievances related to Post-Paid, Pre-Paid and DSL.

Inventory and Stock Management: Maintaining SIM inventory and Forms

Corporate Sales: Handle corporate sales effectively

Maintaining Profit and Loss statement .

BHARTI AIRTEL LTD-HYDERABAD, INDIA: Customer Relationship Officer

OCT 2013 to OCT 2017

-Taking Care of Service and Sales (includes Postpaid/Prepaid/DSL)

-Handling Customer Queries and Escalations, maintaining Good Rapport With customers and Team Members.

InterGlobeAvaition(IndiGo Airlines)

Customer Service Agent:June 2008 to till Jan 2012

Responsibilities:

Maintain Floor Operations: Handling airport operation(Tickteing/Check-in/Boarding/BMA/Arrivals

Customers Handling: Real-time experience in handling,understand customer needs and fulfil need gaps by suggesting the most optimal solution W.R.T. product, services.delays.cancellations of flights

Team Handling: Handling a team, and making sure for operations to run smooth.

Helping new joiners.

Monthly Reports: To Prepare Reports on Monthly Basis and Submit them to head office.

Qualified in Basic AVSEC course (Aviation Security).

Certified in Personality Development and Communication Skills from ARK institute of Hospitality and Management.

EDUCATION

BSC (MECS _ St Francis Xavier Degree College with 69% aggregate

-Higher Secondary from St Hannah high School with 75% aggregate

-Intermediate from Avanti Junior College with 64%

TECHNICAL SKILLS

Knowledge of Ms Office.

Basic Internet Skills.

Service Now.

Netsuite.

ACHIEVEMENTS

Best NPS (Net Promoter Score) for Month and Quarter (Bharti Airtel Ltd)

Received Best Student (Runner-up) in Degree College.

Won Quiz and Antakshiri Competition in Degree College.

Served as Captain of the School.

Recognized as best employee for the month of October-2019 and recognized by client for working on Misc. files

PERSONAL DETAILS

Father`s Name : S Aijaz Ali

Mother’s Name : SairaParveen

Date of Birth : 15-11-1984

Marital Status : Married

Language Known : English, Hindi, Telugu,

I do hereby declare that the above written all particulars are true to the best of my knowledge and belief.

Date: Signature:

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