Gina M. Cox

**** ****** ****** ********** ******** 22315

571-***-**** adjhxk@r.postjobfree.com

Objective

To secure a position in the Hospitality & Restaurant Management industry that will provide me with additional knowledge to support my occupational goals and allow room for career growth, including but not limited to the challenge of increased responsibilities and the opportunity for advancement. In this world of fast paced change and adaptation in the Hospitality/Restaurant Management industry, as a proven leader, I feel I can be successful in aiding in the growth potential of the company that employs me.

January 2020 – Present

Greenbelt Oral & Facial Surgery

Administrative Patient Coordinator/Billing Specialist/ Front Desk Manager Greenbelt MD

Brought into the practice to help streamline front desk operations, and recover a billing department that was poorly managed, day to day duties vary from overseeing the front desk, creating new and more efficient ways to handle patients in an ever changing covid landscape. In addition liaison for IT, and vendors, administrative assistant to the practice’s General Manage and five Surgeons, creating treatment plans for patients and assisting them in finding financial solutions for their treatment.

•Administrative duties such as but not limited to Filling, Faxing, Scheduling Patient’s Consultations and surgeries. Scheduling control for five Surgeons. Scheduling Employees in Billing and Front Desk

•Creating, training and execution of new policy for the practice

•Recruiting, Interviewing and Training of new employees for administration and billing

•Treatment Planning for surgery. Finical Planning for patient surgeries including but not limited to credit agencies, payment plans, appointment setting, insurance preauthorization’s

•Ordering Products and Tools, Staff Engagement, through running monthly staff meetings, moral day activities and periodic reviews

•Billing Duties including but not limited to Code input with Narrative writing responsibility, Accounts Receivable, Accounts Payable and Collections activities for past due accounts

•Insurance Coordinator duties to include Doctor Licensing, Insurance Credentialing, Rate Negotiation and Insurance Breakdowns

March 2018 – PRESENT (Currently FURLOWED)

P.F.Chang’s

Senior Manager Mclean VA

As a manager for P.F.Chang’s managers you are so much more than a floor manager.. Day to day you are overseeing Operations, Guest Service, Food Production, Administrative duties and Food Quality, for an Upscale Asian restaurant with 8 million dollars of annual revenue. All revenue and expenses are managed with in the four walls and treated like an ownership.

•Catering directives executed with up to $5000 revenue per party

•Driving daily, monthly, and yearly sales goals

•Recruiting, Scheduling, Coaching, Mentoring and Managing a staff of over 200

•Daily shifts as MOD managing the restaurant

•Ordering Products and Tools, Staff Engagement, Staff and MIT Training, Scheduling, Development of Staff to Management and P&L Accountability.

•Accounts receivable and payable actions with P&L reconciliation and responsibility.

•Inventory, Inventory Control, Food Safety, Waste Control, Overseeing Food Production, executing Sustainability Efforts.

March 2018 – May 2019

The Cheesecake Factory

Manager 2 Working toward Senior Manager Woodbridge VA

As a manager of the Cheesecake Factory managers you are leaders in the industry. Day to day you are overseeing Operations, Guest Service, Food Production and Food Quality for an Upscale Casual dinning Restaurant with 9 million dollars of annual revenue.

•Certified in Managing Groups- Desk, Bar, Servers, Bakery, Expo, and Kitchen

•Driving daily, monthly, and yearly sales goals

•Recruiting, Scheduling, Coaching, Mentoring and Managing a staff of over 200

•Daily shifts as MOD managing the restaurant

•Managing Work Groups including Ordering Products and Tools, Staff Engagement, Staff and MIT Training, Scheduling, Development of Staff to Management and P&L Accountability for Work Group

•Inventory, Inventory Control, Food Safety, Waste Control, Overseeing Food Production, executing Sustainability Efforts.

April 2016 – April 2018 Then Consultant November 2018

Aloft Airport North Hotel – PMHS Group

Director of Food & Beverage – Social Media Manager – Event Sales Manager Ashburn VA

As the F&B Director& Event Sales Manager meeting with clients, planning catering for groups, meetings, and events daily. Improved Revenue by 80% in bottom line profit in the first year. PMHS has over 44 hotels and 18 brands in the company’s hotel division portfolio.

After piloting a test program, was selected by the President of Lifestyle Brands for Marriot International to travel with him and his Marriot Team to help Roll Out the all New Food Inactive for the Aloft Brand world wide.

•Daily use of Isaac, Galaxy and Light Speed to schedule meeting bookings, group bookings and billing on events

•Managing Outlets - Bar, Restaurant, Meeting Rooms, To Go Area, Catering and Banquet

•Driving daily, monthly, and yearly sales goals in all outlets

•Outreach client building, and execution of events in all outlets

•Social Media Marketing for entire Hotel using 360, Buffer, Hootsuite, Domo Digital 360

•Recruiting, Scheduling, Coaching, and Managing a staff of over 70

•MOD shifts managing the Hotel in absence of the GM

•Food Costing, Menu Creation, Menu Planning, Waste Control, Food Sourcing, Oversee Food Production

•Corporate Task Force responsibility – traveling to other properties in need of guidance with progressive loss of revenue

•Key Speaker at PMHS Food and Beverage Conference after only being with the company a year and three months on how to research, build, and execute a craft beer program in all PMHS hotels.

July 2015 – April 2016

Soma Intimates

General Manager Springfield VA

Soma Intimates treats Store Managers as small business leaders. Responsibility for driving sales, client outreach, and marketing. Development of sales associates and staff, including the recruiting, hiring, training, and development.

•Daily training and development of associates and leaders

•Driving daily, monthly, and yearly sale goals, including metrics in conversion, ADS, and UPT

•Outreach client building planning, and execution of events on location and within the store

•Visual and marketing responsibility on a monthly and daily basis

•Measuring and styling of clients on an intimate level

August 2014 – July 2015

Ross Stores Inc

Store Director Old Town Alexandria

Being a Store Director for Off-sales Leader, Ross Dress for Less, you are expected to drive sales daily, direct all 7 store departments, and be the HR leader in the building. With revenue responsibility of over 6 million dollars, there is a large degree of delegation, and hands on validation, while still being the “face” of the store.

•Scheduling, HR, and training functions for five Managers and fifty-five Associates

•Drive sales, stock room function, and LP actions daily

•Partner with managers to staff and train for bench

•Forecast sales plan on a weekly basis

•Host Zone meetings involving four District Sales Managers, three HR executives, and the Zone Director

October 2011 -August 2014

Rochester Big and Tall by DXL Group

Store Director/ Regional Leader – Regional Trainer – New Store Opening Manager Washington DC

Rochester Big and Tall has 7 elite stores throughout the US. As the Store Director of a 25 million dollar Luxury Men’s Big and Tall clothing store you have to be an expert in Custom Suiting, Luxury Clothing, Tailoring, Sales, and Service. Using this expertise your day to day responsibilities range from all Store Operations, to Client Building, overseeing and driving not only the sales floor, but a full-time tailor shop as well.

•Sent on seven trips to act as a district management liaison to open new stores for the company

•Training new Store Managers and assist District Manager with interviewing and recruiting new talent

•Daily driving of sales goals

•Operations management, including auditing and inventory management in stores with progressive loss

•Trainer of four new store managers, and three assistant managers, including recruitment, and development of over ten promoted managers within company

October 2009 – July 2011

The Picture People

General Manager / District Trainer Dulles VA

Studio / General Managers are required to run all aspects of the million-dollar store by driving sales, protecting the integrity of the photography done both on site, and on location, while developing photographers, sales personnel and Managers.

•Scheduling and day to day HR operations including hiring, recruitment, and development

•Photographing, training new photographers and managers

•District support for training and development to include traveling for new Manager training and support

May 2008- April 2009

The City by Circuit City Inc Fairfax VA

Operations Manager

Operations manager working with Co-Store Director for the 26 million dollar flagship store, the largest budgeted new concept store by Circuit City on the east coast from Florida to NYC. The City was a concept store from Circuit City, the oldest Big Box specialty electronics chain in America, designed to focus on giving the Guest an experience unparalleled by any electronics chain in the nation. The Operations manager started as a Project Manager, working as a liaison for the construction of the new store, then transitioning into the HR manager as hiring and training began. Then finally transitioning to the Operations Manager driving inventory control, sales, and P&L accountability in labor and building expenses.

•Directly lead a staff of one salaried manager, 7 leads, and up to 90 Team Members

•Heavy customer including Service, Inventory Flow, Sales, and Solving Customer Complaints

•Co-leader of District Operations conference call used to target and solve operations issues in region

•Initial Interrogation of internal shrink issues, and co-interrogation with regional asset protection manager

•Heavy Computer Experience, including use of all Microsoft software such as Excel, Access, Word, and PowerPoint, Accounting Software, and proprietary Inventory and Shipping Control programs.

•Report directly to District Operations Asset protection and Sales Manager at the Corporate Offices, including multiple reports on a weekly basic

•Lead all staff in hiring, orientation, and multiple training exercises

•Aid in General Operations including Back Office work, Cost Analysis, Accounting, and Human Resources

•Daily, Weekly, Monthly Profit-and-Loss Statements and Yearly Revenue and Expense Budgeting for store

•Responsible for bi-yearly Physical Inventory preparation and auditing

September 2006 – June 2008

Caribou Coffee Company LLC Maryland/Northern VA Locations

General Manager / District Trainer / District Recruiter

Caribou Coffee Career Website information on GM positions: “Caribou Coffee lets its General Managers act as Business owners of their stores. The Manager works with the guidance of their District Manager to grow their business. Managers are responsible for every aspect of their business and command high standards of themselves as they work for the greater good of the company.”

•Lead a team of six or more Shift Leaders, and up to 20 Team members

•Heavy customer relations skills, including directly solving complaints and problems

•Report directly to a District Manager and Regional Director of Operations including multiple reports daily

•Lead all Shift Leaders and Team Members in multiple types training exercises, including personal programs and corporate programs

•Completed General Store operations including Food and Beverage cost and control

•Ordering of all supplies including Food and Packaging

•Create, Initialize, and Supervise all LSM’s (Local Store Marketing)

•Complete and reconcile Profit-and-Loss Statements and Yearly Revenue and Expense Budgeting for all facets of the store

•Teach and Mentor Managers in the District in P&L completion and Reconciliation.

August 2002-December 2007

Big Toothy Grin Photography Lockport, NY

Owner, Manager, Lead Photographer

As the owner operator of a small business that employed four Associates, I was the lead photographer, the bookkeeper, the sales manager, and the force that drove the company to success.

•Heavy customer relations skills, including sales, service, and directly solving complaints and problems

•Heavy Computer Experience, including use of all Microsoft software such as Excel, Access, Word, and PowerPoint, and Accounting software

•Daily use of Graphic production and Printing Software, such as Ado be Photoshop, and Corel

•Direct Supervision of over 5 employees

•Perform all HR functions including assessment and filling staffing needs

•Completed General Operations including Photography, Office work, Marketing, Accounting, and Human Resources

•Daily, Weekly, Monthly, and Yearly Profit-and-Loss Statements and Revenue and Expense Budgeting for the company

September 2005 – July 2006

Cold Stone Creamery, Big Chill LLC Amherst NY

General Manager/Regional Support

As the first Cold Stone in the western New York area we grew very quickly into a three-store region. Teaching the owners who were a teacher and a newsroom editor by occupation the complexities of running a food based business was among the challenge.

•Led a staff of up to 50 employees over three locations

•Heavy customer relations skills, including Service, Food Preparation, Sales, and Solving Customer Complaints

•Heavy Computer Experience, including use of all Microsoft software such as Excel, Access, Word, and PowerPoint, and Accounting Software

•Report directly to Franchise Owner, and Franchise Liaisons at the Corporate Offices, including multiple reports on a weekly basis

•Lead all staff in multiple training exercises

•Aid in General Operations including Back Office work, Food and Beverage Cost Analysis, Accounting, and Human Resources

•Daily, Weekly, Monthly Profit-and-Loss Statements and Yearly Revenue and Expense Budgeting for store

•Other skills utilized include Reviewing Daily Deposits, and Auditing

April 2004 – September 2005

Reid Petroleum Lockport, NY

District Customer Service Manager

Overseeing 22 stores daily, including lease negotiations, visual merchandising and setting gas pricing for a whole town based on the pricing of oil, the cost of production of gas and the margins owed to the owners.

•Provided All customer contact and service for 18 Company and 4 Dealer stores

•Update and indicate all Brand Marketing POS

•Performed monthly audits and inspections

•Facilitated and performed as liaison for all government compliancy agencies and inspections

•Preformed inspections and facilitated repairs and service of all company owned equipment

•Sold and wrote new dealer contracts including contract that would increase the net worth of the company

•Made and initiated gas pricing for all 18 company stores on a daily basis using the Market Forecasters, the price of Oil, and Daily Competitor Surveys

•Created and Initialized POP, and Local Marketing to grow business for each store location

December 1995 – April 2005

Jackson Hewitt Tax Service Lockport & Niagara Falls, NY

General Manager of Multiple Locations/Lead Certified IRS Trainer

•Provided customer service

•Teaching training and certification classes for new tax preparers

•ERO Certified Trainer and Technician

•Personal, Business, and Corporate Tax Preparation

•Over seeing a staff of up to 30 Preparers at Multiple Locations during the Tax season

•Performed daily IRS required transitions and auditing of paperwork

•Training and certifying of new tax preparers

•Distribution of tax payer checks and returns

Other Relevant Employment

10 years of Multi Unit District Management, 3 years of New Store Opening management. 5 years Manager of Upscale Casual Dining Restaurant. 2 years Manager of Casual Dinning Restaurant. 3 years Director of F&B over multi outlets. 20+ Years GM Experience.

2 Years Manager on Special Team to deal with excessive loss in convenient store/gas station business.

References

Michael J. Pieri

General Manager - Cheese Cake Factory Arlington VA 703-***-****

Anthony Pieri

Director of Operations – Aloft Dulles VA 716-***-****

Pamela Emery

District Manager – Chico’s FAS Northern VA 239-***-****

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