CURRICULUM VITAE

PERSONAL DETAILS

Name; Maria Mwakisambwe

Telephone no; +255*********

Email; adjgz5@r.postjobfree.com

Sex; Female

Date of birth; 23/08/1991

Nationality; Tanzanian

EDUCATIONAL BACKGROUND

March 2019 – Todate Masters Mzumbe University Mba Corporate Management

Bcom Banking and Financial

2011 – 2014 Degree University of Dar es salaam Services

2009 – 2011 A-Level Mbeya Secondary School HGE

2004 – 2008 O-Level Mbeya Secondary School Science

WORK EXPERIENCE/ PRACTICAL TRAINING

Company: STANBIC BANK TANZANIA

Position: Merchant Support Officer

Period: 1st August 2020 todate

Key responsibilities

Portfolio Relationship management.

Onboarding, Servicing, Repair and Install POS devices to all Merchants.

Communicating issues of New developments and implementation there of.

Training POS users.

Negotiation of rates.

Company: STANBIC BANK TANZANIA

Position: 2nd Level Consultant Customer Care

Period: 1st April 2020 to 31st July 2020

Key responsibilities

Following up and resolving of all requests and queries logged under Query resolution trac

ker.

Covering where there is shortage within Customer Contact Center, Up-skill my colleague

s or work on any assigned work and preparation of reports.

Visa Risk Monitoring(VRM) which includes Identifying suspicious transactions to reduce

Fraud rate, Preparing reports on declining rules, Escalation of any suspicious Countries an

d Suspicious Sites.

Receiving customer’s queries through any channel and insure they are answered within th

e set SLA.

Responding to Customer Queries while maintaining the set quality standards.

Log all inquiries, queries and complaints in the available tracking system for record and M

IS purposes.

Acquire and maintain knowledge of bank products and use of the systems to aid in satisfa

ctory query resolution.

To proactively communicate the identified risks and opportunity (sales leads) while handl

ing customer queries and complaints.

Follow the escalation process to insure queries are resolved within the set SLA

Company: STANBIC BANK TANZANIA

Position: Retention and Onboarding Consultant.

Period: 18th January 2019 for three Months then bank to my previous post

Key responsibilities

Retention and onboarding of New Uhuru Customers.

Conduct various campaigns for Value and revenue generation Eg, Inactive and almost

inactive Campaigns, Loan disbursement surveys, Dormant Atm card surveys, Branch

Surveys

Customer Migration Campaigns Eg Digital Channel Migration and utilization

Reports, Eg Visa Risk Monitoring report, Campaign reports, Individual/team reports.

Assisting Inbound.

Visa Risk Monitoring

And all other assigned duties

ACHIEVEMENTS

I acquired the knowledge needed

Company: STANBIC BANK TANZANIA

Position: Consultant Customer Care

Period: 1st February 2017 to 18th January 2019

Key responsibilities

Visa Risk Monitoring(VRM) which includes Identifying suspicious transactions to reduce

Fraud rate, Preparing reports on declining rules, Escalation of any suspicious Countries an

d Suspicious Sites.

Receiving customer’s queries through any channel and insure they are answered within th

e set SLA.

Responding to Customer Queries while maintaining the set quality standards.

Log all inquiries, queries and complaints in the available tracking system for record and M

IS purposes.

Acquire and maintain knowledge of bank products and use of the systems to aid in satisfa

ctory query resolution.

To proactively communicate the identified risks and opportunity (sales leads) while handl

ing customer queries and complaints.

Follow the escalation process to insure queries are resolved within the set SLA

ACHIEVEMENTS

I was the best employee in my department three months after I joined.

I was best employee for 2017 in my unit.

I was awarded being the best example for 2018 in my Department

Company: NATIONAL BANK OF COMMERCE (NBC)

Position: Lead Generator (Sales Officer)

Period: 23rd March 2015 to 31st January 2017

Key responsibilities

Selling banking products mostly loans and accounts.

Ensuring that documents are filled properly.

Making follow ups to ensure customers get the money on time.

Good customer service.

Cross selling other products and providing leads to the bank.

Identifying other opportunities so that the bank starts lending to them.

Helping in making follow ups when a customer defaults.

Working as a team.

Participating in sales meetings.

Living Nbc values

ACHIEVEMENTS

Meeting and exceeding my targets.

Selling up to more than one billion in one year.

Networking and having good relationship with different employers.

CITI BANK TANZANIA July 2013 to September 2013

Position: Field trainee

Accomplishments (selected)

Attending AML calls in different banks

Making follow-ups to signatories for online banking

Preparing letters for different updates

Documentation

Account opening documentation checklist

WORK ABILITIES

To work independently under pressure

To interact with multi-cultural

To learn fast on job training

Flexible and committed

To Multitask

LEADERSHIP AND OTHER RELEVANT SKILLS

2011-2012 A first year representative in Dar-es-salaam University finance association

Language Proficiency English and Kiswahili - written, reading and oral

SKILLS

Presentation skills

Communication skills

Negotiating and persuading skills

Problem solving skills

Business development skills

Analytical skills

Customer Service

Critical thinking

Creativity

Active listening skills

Selling Skills

Relationship Management skills

Microsoft word, Excel and Outlook

AFFILIATIONS/MEMBERSHIP TO CAREER RELATED ASSOCIATIONS

2012 – 2014 Corporate Member of Dar es Salaam University Finance Association (DUFA)

Hospitality Team member in the Church

INTERESTS & HOBBIES

Participation in various public talks and workshops whenever opportunity to have new conceptua

l ideas

I attended the 4th SADC industrial week 2019

I attended the first East Africa business forum of 31 March 2012

I attended the BOT public talk about financial inclusion

I attended banker’s day of 2014.

REFEREES

Name; Patrick Mbwile

Assistant Lecturer at UDSM

P.O. Box 35046, Dar-es-salaam

Mobile number; 071*******

Email; adjgz5@r.postjobfree.com

Name; Stephen Woiso

Branch manager at NBC Bank

P.O. Box 63164 Dar-es-salaam

Mobile number; 075*******

Email; adjgz5@r.postjobfree.com

Name; Agapinus Tax

Chief Country Compliance Officer

P. O. Box 71625 Dar es salaam

Citi Bank Tanzania

Mobile number; 075*******

Email; adjgz5@r.postjobfree.com

Name; Lilian Kiswaga

Manager CCC at Stanbic.

P. O. Box 72647 Dar es salaam

Mobile number; 075*******

Email; adjgz5@r.postjobfree.com

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