Jacquelynn Morris

*** ****** ***., **********, ** 45177

937-***-****

adjggq@r.postjobfree.com

Experience

Oct. 2020 – Present

Pharmacy Technician I • CPCC • Anthem/Ingenio-RX

Assisting Medicare and Medicaid members with staying adherent with their blood pressure, diabetes, asthma, and cholesterol medications. Contacting providers’ offices via fax regarding different requests of the member, contacting pharmacies on behalf of member for things such as placing refills, setting up automatic refills, setting up Med Synch. Making members aware of other programs members may be eligible for through their pharmacy benefits trying to alleviate any issues may be having with getting their meds and being able to stay adherent.

Sept. 2019 – Oct. 2020

Collection Agent • Collections • Robert A. Schuerger Law Office

I’m a collector for defaulted student loans on behalf of the United States Department of Education. Its my responsibility to advise borrowers of their options and get them into a repayment program by taking inbound and/or making outbound calls. Once the borrower is on the phone, verification is done to make sure the correct person is on the line. I make the borrower aware of why their account has been placed with our office, make the borrower aware of consequences of remaining in default and providing to them all of the options available to them to get their account back into good standing. This position requires excellent customer care skills, patience and the ability to multi-task.

June 2019-Sept. 2019

Mail Operations Specialty Pharmacy Technician • Disease Management Team • Humana

· Outbound calls to patients to obtain information to update their Humana profile

· Outbound call to patients to schedule delivery of their specialty medications to their home

· Entering insurance information into ScriptMed if not already entered

· Researching to find insurance information to add to ScriptMed in order to process claim

· Submitting prior authorization requests when necessary via CoverMyMeds

· Outbound calls to the patient’s doctor’s office to schedule delivery of specialty medications in time for patient’s appointment

· Inbound calls from patients

· Inbound calls from doctors’ offices checking statuses of referrals (prescriptions)

· Following up on referrals if more information is needed, either from the patient or the doctor

Aug. 2018–June 2019

Mail Operations Pharmacy Technician 2• Dr Call Phones • Humana

Making outbound calls to Humana members to make them aware of either no response received from their doctors regarding new prescriptions or the doctor has denied Humana's request for a new prescription. Taking inbound calls from doctors' offices, other pharmacies, and/or members with questions or concerns regarding prescriptions for members

Feb. 2018–Aug. 2018

Precertification Specialist• Insurance • Trihealth

Obtaining prior authorizations for chemotherapy and non-chemotherapy medications as requested by referral

· Verification of insurance

· Obtaining re-authorization of chemotherapy and non-chemotherapy medications as needed

· Becoming familiar and staying up to date with insurance policies regarding authorizations/pre-determinations

Aug. 2015–Feb. 2018

Certified Pharmacy Technician II• Pharmacy • Clinton Memorial Hospital

Obtaining prior authorizations for chemotherapy regimens

· Tracking expirations dates of authorizations and obtaining renewals as needed

· Assisting pharmacist in the mixture of chemotherapy

· Assisting social worker with obtaining patient assistance for patients unable to afford their medications (chemotherapy and/or prescription·

Assisting pharmacist with inventory control

· Assisting Director of Pharmacy with tracking the budget of purchasing of medications needed for chemotherapy treatments

March 2011–Aug. 2015

Certified Pharmacy Technician • Pharmacy • Humana

The Aged Orders Teams is responsible for resolving issues involving orders that have aged in the system 10 days or greater and finding process gaps between each department to better assist in the processing of prescriptions throughout the system from beginning to end.

· Asked to be part of creation of team January 2012 due to being a Subject Matter Expect on new system

· Work problem orders through system and out the door to member in timely manner

· Call center – to both doctors’ offices and patients for various reasons

· Finance – collecting payments and payment information

· Closing of process gaps amongst the departments to better assist the members

Along with Item Entry department

Education

Adena High School, Frankfort, OH

General Studies

References

Available upon request

Contact this candidate