Rodolfo V Sto Domingo Jr

Sr.Process Executive / Business Development Supervisor / Workforce Management RTA / Supervisor SME

+63-091******** 099******** adjg94@r.postjobfree.com Navotas, National Capital Reg

Experience

10 years of total experience

Sr. Process Executive

Cognizant Technology Philippines

Google

2017

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Sr.Process Executive

Role

Management

Position Level

Experienced Employee

Monthly Salary

PHP 42,500

Fraud and Tech support for Google Accounts

Supports voice,chat and email line of business.

Oct 8 - Jan 2017

Business Development Supervisor

Volenday National Capital Reg, Philippines

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Supervisor

Role

Management

Position Level

Experienced Employee

Monthly Salary

PHP 38,000

April 6 2013 – Oct 2015

Business Development Supervisor

Assistant to the Chief of Business Development IBoss Cybersecurity

Business Development Supervisor for IBoss Cybersecurity

Monitor team performance,schedule adherence including lunch and break

schedules.

Coordinating with Hr for team leads concerns for iboss.

Supervises a team of managers for IBoss Cybersecurity

Creating schedules for meetings and webinars for Chief Information Officers,

System Engineers Security Managers and Business Owners

In charge of scheduling conferences and meetings

Working with HR and managing payroll schedules to managers.

Workforce Rta

Stream Global Services

*Monitoring Schedule Adherence Dish Network.

* System (CMS,Avaya) to monitor call volume, number of calls on hold, average speed to answer,

•Making sure member service representative’s adhere or follow schedule adherence to shift, break & lunch schedule.creating reports.

Dec 2010 - March 2013

(2 years 1 month )

SME / Escalation Supervisor / Workforce Analyst RTA

TRG Philippines, Inc.

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

Role

Management

Position Level

Experienced Employee

Monthly Salary

PHP 33,500

SME / Escalation Supervisor

Escalation Supervisor for AT&T Southeast / AT&T Uverse

Supervises 15-20 New Hires Nesting

Doing Call Backs and Sup Calls for AT&T Southeast / AT&T Uverse

Authentication and Verification of AT&T account members

Listening to calls

Coaching for quality

Providing Feedback

Handling escalated issues and provides alternative and solutions

In charge of reprocessing and rescheduling and other needed changes on the account

*works closely with the Senior Manager of Call Center Operations in relation to call traffic, statistics, and staffing issues.

* System (IEX Totalview) to monitor call volume, number of calls on hold, average speed to answer,

•Making sure member service representative’s adhere or follow schedule adherence to shift, break & lunch schedule.

Education

2005

University of the East

Bachelor's/College Degree in Business Studies/Administration/Management Philippines

Major

Economics

CGPA

97.0/100

1997

Informatics

Vocational Diploma / Short Course Certificate in Computer Science/Information Technology Philippines

Major

Computer Programming

CGPA

93.0/100

1993

De La Salle University College of Saint Benilde

Computer Applications Human Resource Mgt.

Skills

Advanced

Advance Excel,Windows OS Support,Windows XP,Vista,Seven,Eight,CMS, Blue Pumpkin,IEX tool, Oracle, ACSR tool, Cloud Pbx, Linux / Unix, and Run tool Driving.

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language

Spoken Written

English

10 10

Filipino

10 10

Additional Info

Preferred Work

Location

National Capital Reg, Central Luzon

Other Information

CAREER OBJECTIVE:

To use my education and skills to contribute towards growing and developing expanding business opportunities.

SUMMARY OF EDUCATION:

2005-Bachelor of Arts in Business Education Economics

University of the East

1997-1998-Computer Programming.

Informatics Computer Institute

De La Salle University

Computer Applications / Human Resource Management

1993-1997

CALLCENTER TRAINING AND PROJECT EXPERIENCE:

1. Customer Service Trainee, John Clements and ClientLogic

Oct 2006 - Nov 2006

* Played key role in developing english communication skills for customer service.

* Team player and Assisted in Human Relations Work

* Did Multi tasking and assisted customers in Technical Support in trouble shooting computers.

2. Customer Service Assistant,* Main role of ensuring good quality customer service* Also responsible for multi tasking,and hr work.

* Learn about excellent customer service, how to deal with difficult customers.

ADDITIONAL SKILLS:

* Proficient in Microsoft Office applications

* Excellent oral and written English

* Knowledge in customer relationship management skills

*Advance Excel

About Me

Gender

Male

Age

45

Address

763 M.Naval Navotas M.Mla., 1485, Brgy Navotas East, National Capital Reg, Philippines

Nationality

Philippines

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