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Customer Service Food

Location:
Hyderabad, Telangana, India
Posted:
January 16, 2021

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Resume:

CURRICULUM VITAE

KUKKA SAGAR

Email: adjg2d@r.postjobfree.com

Mobile: +91-965******* ; 939-***-****

CAREER OBJECTIVE

To make my career in hotel management field by using my good management skills for the mutual growth & seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.

FOOD & BEVERAGE/ HOSPITALITY/ RESTAURANT ASSCOIATE PROFESSIONAL

Seeking challenging position across the Hospitality Industry

EXECUTIVE SUMMARY

Competent, diligent & extremely efficient hospitality professional with 2years and 04 months of experience in supervising the entire gamut of operations and functions related to Hospitality Industry with extensive experience. Currently working with NOVOTEL SIPCOT, CHENNAI as Restaurant ASSOCIATE.

Wide exposure to a variety of guests from diverse backgrounds and recognition from employers for Earned a reputation as a valuable and cooperative co-worker; was fair, honest, and willing to help others when needed. Effectively resolved conflicts at appropriate time’s assisted new staff to become familiar with hotel policy and operations.

Successful maintenance of international standards and utmost commitment to my work.

An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.

Recognized for achieving and maintaining the operational excellence in the assigned area.

Core Competencies

Hospitality • F&B • General Administration • Coordination Skills • Integrity • Willing to Learn • Operations • Health & Safety Standards

PROFESSIONAL DEVELOPMENT

ACCOR HOTEL &RESORTS .

Food and beverage associate

NOVOTEL, CHENNAI SIPCOT

JUNE 2019 – SEPTEMBER 2020

Novotel Chennai sipcot is one of its kind 200 room business class hotel location is surrounded by the offices of Major IT companies

In charge for even with 2meeting rooms and one huge lt effectively managing the daily operations.

Successfully planned and executed a weddings and meetings managing daily operations.

Performing basic cleaning tasks as needed or directed by supervisor.

Providing excellent customer service to ensure satisfaction.

Taking guest orders and delivering food and beverages in a timely manner.

Prepare tables by setting up linens, silverware and glasses.

Check dishes and kitchenware for cleanliness and presentation and report any problem

Successful in reaching the banquet goal for quality of service score in( trust you) .

Provided vital feedback to the chef and ensured standards are maintained.

Trainings, assign tasks, prepare schedules, update and file paperwork, analyze financial documents, understand transaction related reports, and reconcile discrepancies.

Maintaining stock and inventory of food and beverages.

Checked banquet on daily basis to ensure cleanliness, high quality food and food presentation.

Informed employees about daily events, and conducted pre-shift meetings to ensure they are clear about events.

GOLKONDA HOTEL & RESORTS &SPA

Food and Beverage associate

GOLKONDA RESORTS &SPA, Hyderabad, Telangana

November 2017 – June 2019

Golconda hotels 50 room luxury resorts with 2 restaurants and 2 bars.

In charge for events with 7 meeting rooms and 3 huge lawns bye leading the team in front successfully

Handling operational functions like pre-briefing .store inventory & shift management

Taking guest feedbacks & achieved maximum positive feedbacks

Conducting the trainings to the team for the smooth flow of operations

Implement procedures, control system for maintain,hygiene and quality standards

Leading efforts for streamlining processes and gingering cost savings in operations

Informed employees about daily events, and conducted pre-shift meetings to ensure they are clear about events.

ACHIEVEMENTS

Awarded as “Star of the month” in NOVOTEL in August 2019

ACADEMIC CREDENTIALS

Course

Educational Institution

Board/University

Year

DIPLOMA IN HOTEL MANAGEMENT

MAGNA COLLEGE OF HOTEL MANAGEMENT AND TOURISM

DELHI UNIVERSITY

2017

INTERMEDIATE

VIVEKANANDHA JUNIOR COLLEGE

BOARD OF INTERMEDIATE

2016

S.S.C.

ZPHS ELIGAID

BOARD OF SECONDARY EDUCATION

2014

PERSONAL DETAILS

FATHER NAME -- K LASMAIAH

DATE OF BIRTH – 11/08/1997

ADDRESS -- H.NO - 4-18/1, LALAPALLI, MANDAL ELIGAID, DISTRICT PEDDAPALLI, TELANGANA,505525

PERSONAL ABILITY

Working under pressure, willing to learn, integrity, hard work, team player. Want to explore new heights in hotels

LANGUAGE READ SPEAK WRITE

English

Telugu

Hindi

I, here hereby declare that all the details furnished above are true to the best of my knowledge.

SAGAR K



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