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Medical Assistant, Clerical, and Food Service

Monroe, LA
January 14, 2021

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Alicia L. DaSilva, C.C.M.A.

**** * **** ******#****, Shreveport, Louisiana 71129

318-***-**** (cell) or 318-***-**** (home)


Dedicated, team-player looking to utilize Medical Assistant knowledge and hands-on training to become a valuable asset to your company. To obtain an entry level position as a Certified Medical Assistant or Phlebotomist


Remington College-Shreveport, Louisiana

Medical Assisting Diploma Awarded 12/2016

Community College Louisiana Delta

Phlebotomy 08/2014- 12/2014

Opportunities Industrialization Center of Ouachita, Inc.

Administrative Medical Assistant Certificate Awarded 05/2014

Interactive Computer Training Certificate Awarded 12/2009

University of Louisiana Monroe

Criminal Justice 06/2007-05/2009


Genesis Academy, Shreveport, LA 05/2017-06/2017

Childcare Aid

Duties Included: preparing learning material that was appropriate to each group level 0-4 years of age, Monitoring and recording routine feeding, diaper changes in infants’ room

Betty Organick, Shreveport, LA 01/2017-04/2017

Private Sitter

Duties Included: Assisting with personal hygiene, preparing meals, assisting with routine Medications and PT which included: exercising and cycling muscle of the legs and arms.

Caddo Family Medicine, Shreveport, LA 11/2016-12/2016

Medical Assistant- (Completed 160 hours of Externship)

Duties Included: Triage, Appointment Scheduling, Answered/Routed Telephone Calls, Charting, Rx Refills, New Patient Intake, Escorted Patients to Exam Rooms, Monitored Injections, Capillary Sticks/ Dipsticks, Accepted Copays

Aramark, Shreveport, LA 03/2016- 03/2017

Food Service Prep.

Duties Included: Prepare food for both cafeteria and patient tray line, Follow recipe in detail, Measure Ingredients, Monitor temperature of foods

Teleperformance, Shreveport, LA 06/2015-04/2016

Customer Service Rep.

Duties Included: Educated and enrolled members into their medical benefit plan, Verified status of medical benefits and re enrolled members in their medical plan, Enrolled members into the mail order deliver services, Refilled prescriptions for members and commercial members, Explain plan coverage to members

Alicia L. DaSilva, C.C.M.A.

6000 W 70th Street #1708, Shreveport, Louisiana 71129

318-***-**** (cell) or 318-***-**** (home)

Family First Choice, Monroe, LA 10/2014-05/2015

Office Clerk/Receptionist

Duties Included: Purged clients’ records, Answer multiline phones, File clients’ records and office documents, Record Time for DSW Employees, Performed background checks on employees, Produced test material for DSW employees, Monitored client homes

Monroe City Schools, Monroe, LA 08/2010-03/2014

Substitute Teacher

Duties Included: Taught grad levels K-12, to include special services, Followed lesson plans left by teachers

JP Morgan Chase, Monroe, LA 02/2007-03/2009

Data Entry Clerk

Duties Included: Comply, sort and verify accuracy of data to entered alphanumerically into computer via keyboard data entry and optical scanner


Certified Clinical Medical Assistant, NHA Cert.#D8E3N5L4

BLS/CPR Certified-American Heart Association

Employment Ready-Immunizations




Microsoft Office Proficient

Insurance Filing & Coding

Medisoft/EHR Knowledgeable

Typing +/-35 WPM

Multi Line Phone Systems


Patient Assessment Skills

Basic Lab Procedures

Drug Administration

Aseptic Techniques

Venipuncture Skills

Spirometry Trained

EKG Knowledge

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