Rachel Harper

636-***-**** adjew8@r.postjobfree.com Barnhart, MO 63012

SUMMARY

Motivated IT professional with excellent leadership and planning abilities focused on delivering high-quality customer service on tight schedules. Monitor, train and encourage employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. SKILLS

• Team leadership, training and development

• Product development support

• Linux and C programming

• Microsoft Products (Word, Excel, Teams, Ect.)

• Adaptable

• Flexible

• Organized

• Problem Solving

• Zendesk

• Pharmacy

• Compounding

EXPERIENCE

Team Lead - Product Support, Transaction Data Systems Inc., September 2019-Current Earth City, MO

Team Lead - Product Support - March 2020 - Present

• Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.

• Monitored employee performance and conducted retraining to correct problems and optimize productivity.

• Fostered positive employee relationships through effective communication, training and development coaching.

• Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.

• Collaborated with Managers to maintain a low backlog of tickets Product Support Representative - December 2019 - March 2020

• Everything under CSR

• Installed network and usb printers for clients

• Forwarded ports in clients routers for remote access

• Set up connections to state pdmp sites through linux command line

• Worked closely with team members to deliver excellent customer service, provide clients with solutions and meet ticket deadlines.

• Improved customer satisfaction by finding creative solutions to problems.

• Trained CSRs on how to best solve issues for clients Client Support Representative - September - December 2019

• Answering a high volume of calls

• Entered and solved tickets in Zendesk

• Proficient but continuously learning new things about RX30 system

• Assists new employees in answering calls and solving client issues

• Intermediate knowledge of SSH/PUTTY and LifeLine Transaction Data Systems.

• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

• Researched issues and made quick decisions to achieve efficient and effective resolutions. Inpatient Pharmacy Technician, Mercy South Hospital, May 2018-November 2019 Saint Louis, MO

• Chemotherapy IV trained.

• Non-Hazardous IV trained.

• Proficient in Epic computer system.

• Prepare and deliver medications quickly and accurately.

• Load and unload medications into Pyxis machine for every unit in the hospital.

• Prepare crash care supplies for all the units in the hospital.

• Accurately selected, measured and combined prescription components to prepare custom orders.

• Managed medication stocks, including conducting counts, labeling products and maintaining controls.

• Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription. Lead Pharmacy Technician, CVS Pharmacy - Fenton MO and Denver CO, February 2016-May 2018

• Proficient in CVS's computer program, RxConnect.

• Type, Count, and prepare prescriptions quickly and accurately.

• Efficiently solve patient/insurance issues.

• Work with Dr's offices to solve prior authorizations and script clarifications.

• Maintain inventory.

• Provide patients and quests with information regarding their prescriptions and OTC medications.

• Co-Manager of CVS final conversion team converting 36 Target pharmacies to CVS pharmacies over a 3-month period.

• Worked in a demanding environment to convert each of the 36 Target pharmacies in a 12- hour window.

• Managing IT, Electricians, Painters, Construction, etc. Pharmacy Technician, Target Pharmacy, December 2011-February 2016

• Type, count, and prepare prescriptions quickly and accurately.

• Effectively solve patient/insurance company issues.

• Working with Dr's offices to solve Prior Authorizations and script clarifications.

• Working knowledge of the pharmacy computer program, EPS.

• Provide patients and guests with information regarding their prescriptions or OTC medications.

• Maintaining inventory.

EDUCATION AND TRAINING

Diploma

Saint Pius X High School, Festus Missouri 2009

CERTIFICATIONS

• Certified Pharmacy Technician (CPhT)

• State Licensed Pharmacy Technician

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