EDUCATION

Bachelor of Science in Applied Mathematics, New York City College of Technology, January 2022

Associate of Science in Computer Science, Borough of Manhattan Community College, December 2019

SKILLS

Programming Languages: Python, Java, C++

Technical Skills: Web scraping, Active Directory, Hardware repair, Service Now, Epic, Dialogflow, Zendesk, Jira, Data Analysis, HTML, CSS, Data Entry, SaaS, G Suite

EXPERIENCE

Product & Data Support Intern

Foursquare New York, NY September 2020 – January 2021

-Scraped web pages with Python in order to gather location data that was later used to train machine learning models.

-Escalated potential product issues.

-Analyzed and determined current estimated venue coverage for prioritized venue chains.

-Harmonized venues with many external data sources.

-Supported ad hoc analyses for large partners, e.g. Apple, Uber, hedge funds.

-Conducted spam moderation.

Information Technology Support Technician Brooklyn, NY March 2020 – September 2020

Kingsbrook Jewish Medical Center

--Provided email and phone-based Level 1 support to users throughout the day.

--Installed and configured MS Office /Office 365 / Outlook.

--Created and managed user and workstation accounts in Active Directory.

--Resolved network and internet connectivity issues for computers, printers, and other networked systems.

Natural Language Processing Intern

Ameniti New York, NY January 2020 – April 2020

-Used Google's Dialogflow for the development of chatbots to reduce the workload on the customer service team of medium to large hotels internationally.

-Oversaw the development and testing of products that were eventually deployed in a real-world environment.

-Assisted with email and social media marketing.

Application Support Specialist - Epic

New York Presbyterian Hospital New York, NY January 2020- March 2020

-Assisted with the rollout of the Epic software suite for New York Presbyterian Hospital.

-Provided Level 1 technical assistance via the phone, email and Service Now ticketing system to hospital staff in various hospitals and universities throughout the Tri-State area.

-Troubleshooted technical issues for various Epic software products.

Technical Support Intern

UltraLinq Healthcare Solutions New York, NY September 2019- December 2019

-Troubleshoot technical problems with clients by phone and via Zendesk.

-Adhered to HIPAA guidelines regarding the release of confidential information and resolves any technical systems issues.

-Collaborated with the team to document and/or resolve product issues and provides detailed documentation of reported product issues and resolutions.

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