Allison Evangelista

*** *** * ***** ******, Caloocan City

Mobile: +63-918*******

Mobile (Roaming CH): +86-183********

Email: adjeb5@r.postjobfree.com

Objective: Obtain a leadership position with a growing Multinational Corporation where I can contribute on a daily basis and help develop excellent customer service and process improvement solutions. Employment History

Jun 2020 – December 2020

Team Leader – Project Billing North America

Arcadis

Makati, Philippines

• Setting up Projects in line with PM requirements

• Reforecasting projects in line with PM requirements

• Ensuring billing is completed as per PMs instructions

• Includes Fixed Price invoicing and Time & Materials Invoicing

• Carrying out inter-project time and expense transfers

• Setting up variations

• Checking and ensure the correct revenue recognition (POC%, cost, revenues, WIP, backlog)

• Interpret and clarify project results, deviations, underlying causes and corrective actions to be taken

• Monitor work in progress & unbilled receivables

• Maintaining forecast and actual project billing dates

• Ensuring projects are closed on the system in a timely manner

• Performing other duties and responsibilities as required from time to time by your manager or Arcadis

• Supports training and agent development plan.

• Reports generation and analysis.

• Handles Coaching, Mentoring, Training and Certification of Agents/Billers

• Client and Stakeholder Management

Dec 2019 – May 2020 Cognizant

Team Leader - Collections North America Taguig, Philippines

• Collections Team Management

• Handles Coaching, Mentoring, Training and Certification of Agents/Collectors

• Does performance appraisal, attendance monitoring and team management

• Performs in personal capacity to ensure all Collection processes are delivered in the most efficient and cost- effective manner as possible.

• Supports training and agent development plan.

• Reports generation and analysis.

July 2016 – June 2019 Accenture - China

Team Leader - Collections & Disputes Chengdu, China

• Collections & Disputes Team

• Handles Coaching, Mentoring, Training and Certification of Agents/Collectors

• Does performance appraisal, attendance monitoring and team management

• Handles Quality Assurance of the team and makes sure all standards are being followed in terms of calls and documentations.

• Leads process improvement initiatives (Six Sigma).

• Performs in personal capacity to ensure all Collection processes are delivered in the most efficient and cost- effective manner as possible

• Offer functional expertise to key processes, products and solutions.

• Apply and use fundamentals of statistical data analysis tools as required

• Assist the decision-making processes for various business needs.

• Identify and drive improvement opportunities in Order to Cash.

• Apply core management skills such as organizing and planning.

• Support business and functional team(s) to achieve analytics/quality related objectives.

• Provide support for continuous improvement programs like Six Sigma across various functions to create and enhance value to clients.

• Support initiatives that require integration of quality and continuous improvement initiatives with other cross- center initiatives such as Accenture Operations blueprint, service management, etc.

• Work with Account Leadership/Service Delivery Lead (SDLs)/client relationship managers in identifying and development of optimization opportunities.

• Align all operations/processes with business Key Performance Indicators (KPIs) to the client value tree.

• Understand the systems, processes and tools to derive the desired business results for the client.

• Prepare and update reports/metrics for the management.

• Support in identifying problems and provide resolutions using root cause analysis.

• Work with client and client organization to resolve disputes faster.

• Current POC for the Project's Technical Support (Super User). April 2013 – July 2016 Linde Gas Asia PTE. LTD -ROHQ Order to Cash Specialist - Billing Makati City, Philippines

• Assistant Team Lead

• Handles Billing for various Linde Gas Southeast Asian Countries.

• Responsible in coaching, monitoring and management of LGSM Billing Analyst.

• Leads process improvement initiatives (Six Sigma).

• Performs in personal capacity to ensure all RSE customer billing is delivered in the most efficient and cost- effective manner as possible

• Execute all shared services and country resources (Billing) to ensure highly accurate customer billing preparation and issue resolution

• Personal handling of special billing (calculations outside the system prior to manual billing via system, manual reconfigure inside the system and documentation filling prior to billing)

• Support country billing document generation in SAP - product, services, rental, cylinder deposit, facilities (to include responsibility on formatting of invoices)

• Provide professional customer billing support management – one that is fair and appropriate for the business and its customers

• Ensures all billing KPI’s /KII’s are delivered against working closely with other CSC teams, branch and finance team to ensure performance / customer satisfaction achieved

• Conducts customer billing process review constantly

• Executes identified HPO OTC /FICO programs regarding billing processes and works closely with Commercial and Revenue Shared Services to ensure coordinated delivery of results. Works with branch teams (Ops, Productions, and Distribution) to ensure coordinated approach re HPO OTC March 2011 – July 2012 IBM Business Services

Senior Order to Cash Analyst/Deviated Billing Coordinator Quezon City, Philippines

• Associate Team Lead role. Train, lead and motivate Junior Analyst to perform according client’s goal and expectations.

• Responsible for business-to-business customer service and billing account management with both problematic and non-problematic clients.

• Obtaining timely payments within prescribed payment terms to maximize AR, % current and minimize write offs.

• Key Responsibilities Credit and Collections.

• Print, evaluate and analyze aging report (weekly or daily) for assigned portfolio.

• Assess whether assigned items are new or existing invoices.

• Check to see if there is an unapplied payment on the account under investigation.

• Contact Customer’s customer regarding non-payment and contact appropriate department based on the assigned portfolio.

• Submit documentation to cash application or L&DP or customer service for re-bill or clear invoice. Deductions Processing

• Obtain assigned deductions.

• Get backup documentation to determine reason for deduction.

• Scan and attach backup documentation to deduction file.

• If backup documentation not available electronically, escalate to Customer

• Assign reason code and processor to deduction in System and update other fields as required.

• For self-assigned items validate documentation and obtain necessary approvals.

• Clear deduction in System.

Other Tasks

• Communicate via telephone and email with internal departments, clients, and other third party vendors for validating deductions.

• Assist in gathering data regarding client and customer supply chain and sales order processes for developing new methods and strategies to support IBM and Sara Lee’s business objectives.

• Be aware of client’s goals and expectations; tailor output to match these objectives.

• To undertake any other task that deemed necessary from time to time.

• Develop, create, test and implement Six Sigma process improvements on client processes. Dec 2006 – June 2007 & Feb 2008 – Mar 2011 Accenture Senior Transaction/Quality Assurance Analyst Mandaluyong City, Philippines

• Responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.

• Records and processes a variety of orders and inquiries received by mail/fax. Investigate inquiries and issue the assigned type of orders or completes the assigned necessary tasks to resolve them within established guidelines. Deals with billing, payment and meter reading exceptions generated from various internal and external sources.

• Updates accounts, and completes billing transactions to rectify billing errors and process adjustments and readings to the accounts

• Quickly and effectively, solve customer challenges.

• Maintain quality control/satisfaction records, employee evaluations regarding quality of output and constantly seeking new ways to improve customer service.

• Delegation of workload, creation, validation and processing of Orders/Returns and confirming to the counter- part otherwise to the end customer., Logistics

• Creation and Resolution of Service Request Numbers

• Investigation of vague generic information requests from Client or Client Partners

• Customized Reports Generation

• Validation of Special Deal Requests

• Issuance of manual credit and debit

• Management and maintenance of team mailbox and tracking request

• Validation and updating of process documents and ensuring that email updates from client is added with appropriate approval

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July 2007 – October 2007 Pacific Hub Corporation

Customer Service Representative Pasig City, Philippines

• Responsible in doing outbound calls specializing in doing different surveys for a telecommunications account.

• Updates Customers account records and records customer’s inquiries and suggestions on Customer service improvements.

• Does outbound calls to generate and research leads for the sales team of a telecom company. Education

2010 – On Going Colegio De San Juan De San Juan De Letran Masters in Business Administration Manila, Philippines 2002 – 2006 Colegio De San Juan De San Juan De Letran Bachelor in Science in Business Administration, Major in Management Manila, Philippines 1998 – 2002 Colegio De San Juan De San Juan De Letran High School Manila, Philippine

Achievements

• Performer of the month (June 2009, February 2010, April 2010, October 2010, November 2010 and January 2011)

• Yellow Belt Certification, Lean Six Sigma Methodology (December 2011)

• Helped in testing and automation of Sara Lee’s processes (December 2011)

• Won most submitted and implemented process improvement ideas for the account (July 2010).

• Improved work item monitoring and reporting procedures and initiated the use of standard Quality Assurance Coaching Log.

• Handled multinational clients like Sara Lee NA (USA), Microsoft (EMEA), Enbridge Gas (Canada), Terasen Gas (Canada) and Fortum (Sweden).

Additional Skills

• More than five years of successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills.

• Excellent working knowledge using both Microsoft and Mac systems; Microsoft Excel, Microsoft Outlook, Microsoft Word, SAP, SPSS, Citrix.

• Ability to train, motivate, and supervise customer service employees.

• A team player.

• Develop plan, conduct audits and variance analyses and maintain/update accurate inventories. References

• References Furnished Upon Request

Contact this candidate