Diane Gott Vandervort
Elkton, MD *1921
Home: 410-***-****
Cell: 443-***-****
Objective
I am seeking part-time/full-time, work from home position within your organization where my initiative and professional experience will be a basis for advancement and growth.
Summary of Work History
Penn National Gaming Inc.
Surveillance Agent
Observe daily activities of the employees, contractors, vendors and guests
Track money collections
Document, record and report any suspicious activity
Contact local authorities and State Lottery Agents of any illegal actions
Redner’s Warehouse Market
August 2008 to November 2008
Deli Associate
Filled deli orders
Cleaned Work Area
Rotated Stock
Restocked Display Cases
Worked closely with Deli Associates
Ensured food quality was up to FDA requirements
Comcast
November 2007 to June 2008
Customer Account Executive
Respond to telephone inquiries covering full range of customer service (serviceability, sales, service problems and billing) in a prompt and professional manner
Serve as a sales representative for Comcast Cable, products and service
Troubleshoot digital cable, HDTV problems with customers; escalate advanced troubleshooting problems to technical support group when appropriate
Maintain accurate problem call tracking in a Remedy Helpdesk ticketing system
Maintain and coordinate interdepartmental communications
Achieve overall performance goals of the organization including: resolve rate, first call resolution, Tier II transfer rate, and all other performance objectives in the call center
Proficiently work with several different computer software applications, i.e., Microsoft Outlook, Microsoft Office 2007, Lotus Notes, Comtrac, Cisco, MRP, SAP, Adobe Acrobat, Casper, Internet Explorer 6 and many various others
W.L. Gore & Associates
February 1996 to October 2007
Manufacturing Technician/Manufacturing Cell Leader
Duties include but not limited to:
Manufacturing of various chemical applications
Sponsor new associates to insure associates receive proper training, tools, and guidance of company policies and safety practices
Train production processes
Perform daily production tasks
Troubleshoot production line issues and perform quality control tests
Follow ISO procedures and maintain safety compliance with OSHA
Operate various heavy equipment and machinery including but not limited to forklift, electric pallet jacks, pneumatic, hydraulic and manual tools, as well as production line equipment
Maintain daily data entry for product output and raw material usage
Perform packaging and shipping tasks for domestic and international shipments
Maintain customer purchase orders, order entry, scheduling, billing and collections
Rodel Inc.
September 1988 to February 1996
3rd Shift Supervisor
Ensure effective employee relations
Provide employee coaching and development
Make employment hiring/disciplinary decisions
Mediate employee issues through problem resolution training
Balance quality, productivity, cost, and safety to achieve positive results in all areas
Work to continuously improve in all areas
Manage departmental performance measures, including visual controls and provide regular progress reports to manager
Provide leadership through a 30-day planning cycle
Perform accident investigations, report OSHA recordable incidents to Safety Associate, implement any necessary procedural changes to avoid all re-occurrences
Manage department production and staffing priorities
Track and maintain employee absenteeism, time-keeping and time management duties
Education
Cecil Community College
Business Administration Courses
Microsoft Office, MS Word, Power Point, Excel, Lotus Notes
Effective Communication, Accounting, Composition 1 & 2,
Brand Policy, Business Ethics
University of DE
Supervision Certificate 1995
North East High School
H.S. Diploma 1984
**References will be supplied upon request