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Customer Service/Inside Sales Representative

Elkton, MD, 21921
January 12, 2021

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Diane Gott Vandervort

** ****** ***

Elkton, MD *1921

Home: 410-***-****

Cell: 443-***-****


I am seeking part-time/full-time, work from home position within your organization where my initiative and professional experience will be a basis for advancement and growth.

Summary of Work History

Penn National Gaming Inc.

Surveillance Agent

Observe daily activities of the employees, contractors, vendors and guests

Track money collections

Document, record and report any suspicious activity

Contact local authorities and State Lottery Agents of any illegal actions

Redner’s Warehouse Market

August 2008 to November 2008

Deli Associate

Filled deli orders

Cleaned Work Area

Rotated Stock

Restocked Display Cases

Worked closely with Deli Associates

Ensured food quality was up to FDA requirements


November 2007 to June 2008

Customer Account Executive

Respond to telephone inquiries covering full range of customer service (serviceability, sales, service problems and billing) in a prompt and professional manner

Serve as a sales representative for Comcast Cable, products and service

Troubleshoot digital cable, HDTV problems with customers; escalate advanced troubleshooting problems to technical support group when appropriate

Maintain accurate problem call tracking in a Remedy Helpdesk ticketing system

Maintain and coordinate interdepartmental communications

Achieve overall performance goals of the organization including: resolve rate, first call resolution, Tier II transfer rate, and all other performance objectives in the call center

Proficiently work with several different computer software applications, i.e., Microsoft Outlook, Microsoft Office 2007, Lotus Notes, Comtrac, Cisco, MRP, SAP, Adobe Acrobat, Casper, Internet Explorer 6 and many various others

W.L. Gore & Associates

February 1996 to October 2007

Manufacturing Technician/Manufacturing Cell Leader

Duties include but not limited to:

Manufacturing of various chemical applications

Sponsor new associates to insure associates receive proper training, tools, and guidance of company policies and safety practices

Train production processes

Perform daily production tasks

Troubleshoot production line issues and perform quality control tests

Follow ISO procedures and maintain safety compliance with OSHA

Operate various heavy equipment and machinery including but not limited to forklift, electric pallet jacks, pneumatic, hydraulic and manual tools, as well as production line equipment

Maintain daily data entry for product output and raw material usage

Perform packaging and shipping tasks for domestic and international shipments

Maintain customer purchase orders, order entry, scheduling, billing and collections

Rodel Inc.

September 1988 to February 1996

3rd Shift Supervisor

Ensure effective employee relations

Provide employee coaching and development

Make employment hiring/disciplinary decisions

Mediate employee issues through problem resolution training

Balance quality, productivity, cost, and safety to achieve positive results in all areas

Work to continuously improve in all areas

Manage departmental performance measures, including visual controls and provide regular progress reports to manager

Provide leadership through a 30-day planning cycle

Perform accident investigations, report OSHA recordable incidents to Safety Associate, implement any necessary procedural changes to avoid all re-occurrences

Manage department production and staffing priorities

Track and maintain employee absenteeism, time-keeping and time management duties


Cecil Community College

Business Administration Courses

Microsoft Office, MS Word, Power Point, Excel, Lotus Notes

Effective Communication, Accounting, Composition 1 & 2,

Brand Policy, Business Ethics

University of DE

Supervision Certificate 1995

North East High School

H.S. Diploma 1984

**References will be supplied upon request

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