Karen Mingo

516-***-****

adjdjw@r.postjobfree.com

Professional Summary

Dynamic communication, presentation, and problem solving skills. Effective communicating with all levels of management, clients/residents, and cross-functional staff. Offer several years of experience in steering, and supporting multi-million dollar companies and organizations in an administrative capacity. Technology Savvy, with proficiency in MS Office Suite, Building Link, Yardi, Blue Moon, Safe Rent, Lead2lease, Property Solutions, Yieldstar, On-Site, - PC and Macintosh Systems.

Skills

●Organization

●Analyzing

●Problem Solving

●Inventory Control

●Extremely organized

●Self-motivated

●Data analysis

●User interface understanding

Work History

Assistant Property Manager 04/2019 to Current Bozzuto Management/ Metro 303 Apartments-Hempstead, NY

●Assist in managing property in owners best interest in accordance with policies and procedures.

●Maintain accurate records of all community transactions and submit on a timely bases(rent roll, delinquency).

●Ensure all rent and late fees/checks charges are collected, posted, and deposited.

●Generate the necessary legal action documents, and process in accordance with state and company guidelines.

●Provide constant vendor/contractor communication concerning billing, certificates, and insurance.

●Confirm the leasing staff techniques are effective in obtaining closing expectations.

●Generate renewals letters and follow-up with residents to determine their decision.

●Organize and hosted one monthly resident event per property.

●Good knowledge of competitors and an even better ability to leverage the Bozzuto brand as a differentiation in the marketplace.

●Deliver a positive and consistent in person experience with all residents and prospective customers.

Multi-site Leasing Consultant 06/2017 to 03/2019

Bozzuto Management/ West 130 and Metro 303 Apartments – West Hempstead, NY

●Generate new leases and achieve monthly sales quotas, at least 4 leases per month per property.

●Motivate, team to reach leasing goals.

●Generate renewals and follow -up with residents to determine their decision.

●Daily management of 100% of leads in Lead 2 Lease.

●Conduct 3 follow ups per lead with a conversion ratio of 8% to onsite appointments.

●Maintain a closing ratio of 35%, per week

●Organize and hosted one monthly resident event per property.

●Good knowledge of competitors and an even better ability to leverage the Bozzuto brand as a differentiation in the marketplace.

●Proficiently articulate the value proposition of the property.

●Deliver a positive and consistent in person experience with all prospective customers.

●Monitor all ad sources.

Sales and Marketing Associate 02/2016 to 05/2017

Bozzuto Management/The Octagon Apartments, 500-unit luxury – New York, NY

●Provided excellent customer service, to all residents, guests and vendors.

●Is Bozzuto Management's top sales achiever for the month of December, 2016, leasing 16 units.

●Converted leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood, closing ratio is 78% per month.

● Contributed to desired occupancy at least 95% levels, by conducting informative and personalized tours.

●Helped to build brand loyalty and achieving resident retention goals by ensuring that the resident experience is consistently stellar

●Generated awareness, interest and excitement via social media: Instagram, Facebook, Twitter.

●Connected with people and engaging in meaningful conversations that demonstrates concern and genuine desire to make them feel at home.

●Generated new leases and achieve monthly sales quotas

●Played an active role in making certain the community is impeccable

Sales Assistant 02/2015 to 02/2016

Long Island Temps / Metro 303 Apartment Homes (166 unit mid- – Hempstead, NY

●Answered all incoming calls and follow-up as necessary.

●Documented work order requests for residents.

●Conducted personalized tours of the apartment community.

●Develop social media initiatives to connect and engage residents; post announcements, photos, updates, and event information.

●Manage packages daily in Building Link System.

●Provided excellent customer service to all residents, guests and vendors

●Coordinated monthly resident community events and resident relations programs.

Administrative Assistant for Director of

The African America 01/2009 to 03/2013

Nassau County Department of Parks, Recreation and Museums – Hempstead, NY

●Contributed dynamic leadership skills, in overseeing all aspects of daily administrative operations.

●Reviewed 50 projects a year to ensure compliance with established Nassau County procedures.

●Exhibited industry expertise and strong communication skills toward responding to customer inquiries, troubleshooting problems and resolving issues.

● Prepared 5000 pre-visit material (brochures, fliers) per year, process paperwork for 120 group visit schedule, 50 program events, and 30+ room reservations per year.

●·File timesheets for volunteer worker’s, and attendance sheets for all visitors of the museum.

●Assisted with planning and coordinating over 20 art exhibits and receptions per year.

●Spearheaded Nassau County's first Women of Color Forum 2012, in which 150 women of all economic backgrounds attended. $10,000 of revenue was raised for programming.

Information Coordinator 05/2005 to 10/2008

Sheet Metal Workers Union # 28 – Mineola, NY

●Answered 10 line switch-board.

●Applied sharp business skills, toward implementing customer service to achieve an overall excellent experience for the members.

●Created and maintained spreadsheets to record 1500 active employee and retiree information.

●Processed all COBRA information, for retiree's health benefits into database.

●Assisted in facilitating payments to over 100 medical providers on a monthly base, and over 20 disability recipients on a weekly base.

●Supported Chief Operating Officer with daily operational functions.

●Responded to customer requests via telephone and email.

●Copied, logged and scanned supporting documentation.

●Verified data integrity and accuracy.

Education

Bachelor of Science: Business Management 2004

Molloy College - Rockville Centre, NY

Accomplishments

December 2016 Bozzuto Sales Achiever of the Month

July 2018 Bozzuto Sales Achiever of the Month

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