EVANGELINE BARIA

CUSTOMER SUCCESS PROFESSIONAL

CONTACT

403-***-****

adjcmh@r.postjobfree.com

https://www.linkedin.com/in/eabaria/

PROFILE

I am an experienced Account Executive and Customer Service professional with a demonstrated history of success in IT Sales, Digital Advertising and Marketing industry. Skilled in developing & building relationships with Professional Services Sales, Support Sales & Customer Relationship Management (CRM). I am driven by passion to achieve exceptional customer service by playing a vital role in helping customer achieve digital transformation and helping customers realized the value of their investments.

SKILLS

GREAT COMMUNICATOR

TIME MANAGEMENT

PROBLEM SOLVER

ADAPTABILITY

CUSTOMER RELATIONSHIPS

CORE COMPETENCIES

COGNOS

SPSS

SALESFORCE

CRM

MS OFFICE

DATA ANALYTICS

GOOGLE ANALYTICS

SOCIAL MEDIA ADS

HTML & CSS

GOOGLE ADWORDS

SEM/SEO

EXPERIENCE

CUSTOMER SUPPORT ADVISOR

CONCENTRIX WAH – October 2020 – Present

BACKEND TECH SUPPORT & CONSULTANT-

(CONTRACTOR)

SPARTAN & SPARKS - November 2019 – February 2020

•Answer user inquiries regarding computer software or hardware operation to resolve problems.

•Maintain records of daily data communication transactions, problems and actions taken or installation activities. Set up

equipment for employee use, performing or ensuring proper installation of hardware and operating systems or

appropriate software is properly installed.

•Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to

provide technical assistance and support.

•Develop training materials and procedures or train users in the proper use of hardware or software.

•Knowledge in AWS such as (LOAD BALA, Domain Transfers, Domain Process) DATA ANALYST- INTERNAL APPLICATIONS

USERFUL - July 2019 - September 2019 (INTERN)

• Test, maintain and monitor computer programs and systems, including coordinating the installation of computer

programs and systems.

• Review and analyze sales reports and key performance indicators to locate problems and improve sales trends using Business Intelligence tool and Microsoft Excel.

• Analyze information processing or computation needs, plan and assist in designing computer systems using techniques such as structured analysis, data modeling and information engineering.

• Expand or modify system to serve new purposes or improve workflow. BUSINESS ADMINISTRATOR

YELLOWPAGES GROUP June 2017 - January 2018

• Successfully performed clerical tasks such as organizing & writing documents, record keeping, answering telephone

inquiries, photocopying, data entry & constructing an organizational system for others to follow.

• Successfully provided support for Sales Team in Western Canada.

• Successfully tracked and submitted payroll and commissions using Excel & ADP on a bi-weekly cycle for sales and

retention channels in Western Canada.

MEDIA ACCOUNT CONSULTANT

YELLOWPAGES GROUP March 2015 - June 2017

• Maintained assigned account bases while developing new accounts by acquiring new potential clients.

• Explained to customers how specific types of advertising will help promote their products or services in the most

effective way possible.

• Obtained and study information about clients' products, needs, problems, advertising history, and business practices to

offer effective sales presentations and appropriate product solution.

• Identified new advertising markets and propose products to serve them.

• Identified and resolved clients’ issues based on their advertising concerns.

• Successfully performed administrative tasks on every assigned account, maintain & record client information in Salesforce CRM.

ACCOUNT EXECUTIVE

PCMG Inc. April 2011 - March 2014

• Identified business opportunities in all areas of the SLED Team while maintaining existing book of business.

• Secured the highest number of Microsoft contracts for K-12 in the SE region of United States.

• Negotiated contracts with IT vendors and connected the schools with their on-site stores to sell & market their products.

EDUCATION

BOW VALLEY COLLEGE

APRIL 2019 – SEPTEMBER 2019

TECH SKILLS-INITIATIVE: DATABASE

MANAGEMENT, PREDICTIVE ANALYTICS &

BUSINESS INTELLIGENCE

EMILIO AGUINALDO

COLLEGE

June 1992 – April 1996

BACHELOR OF SCIENCE IN COMPUTER

SCIENCE

CERTIFICATIONS

MICROSOFT TECHNOLOGY

ASSOCIATE - 2019

DATABASE ADMINISTRATION

FUNDAMENTAL - 2019

MICROSOFT TECHNOLOGY

ASSOCIATE

HTML & CSS5 - 2019

IBM PREDICTIVE ANALYTICS

MODELER

Mastery Award - 2019

IBM PREDICTIVE ANALYTICS

MODELER

Explorer Award - 2019

IBM BUSINESS INTELLIGENCE

ANALYST

Explorer Award - 2019

IBM BUSINESS INTELLIGENCE

ANALYST

Mastery Award – 2019

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