Applying Design Thinking in Talent Acquisition Management.

More than 13 years of professional experience with more than 6 years of concentration in talent acquisition management with expertise in executing and developing recruiting and sourcing plans for the various talent pool, both executive and non-executive roles within and outside the Asia-Pacific region, including USA and EMEA.

An agile HR professional with a proven successful track record in end-to-end Talent Acquisition Management, Recruitment Marketing, Branding, Employee Engagement, Process Improvements, Community Relations, Campus Program, Event Management, and International Relocation (Mobility) processes.

A public speaker through providing various motivational talks and keynotes, such as; Personal Branding, 4th Industrial Revolution, Preparing Students to the Corporate World, and the Future of the Workplace, Projecting a Professional Image, and Talent Development related topics.

SPECIALTIES: Team Development, Talent Acquisition Management - Sourcing to Onboarding (BPO, RPO, Healthcare, IT/Technical, HR, Executive, Volume Hiring, Multilingual, and Cross-border Hiring), Mobility/Relocation, Process Improvements, and Simplifications, Financial Budgeting, Presentation, Creative Problem Solving, Employee Relations, Compensation and Benefits, Payroll and Tax, Data Management, Customer Service, Technical, Negotiations, Employee Data Management, Sales, Reporting and Analysis, Vendor Relations, Employee and Candidate Positive Experience, Events Management, and Corporate Social Responsibility.

TECHNICAL SKILLS: Lotus Notes, Siebel, PeopleSoft, SAP, MS Office Suites, Kenexa, BrassRing, Kronos, Citrix, Ariba, Boost, Concur, Global Move, CIGNA, INSZOOM(Immigration), and other vendor-specific and ATS tools.

AUTHOR: Philippine Annual University Publication Congress From Pen to Paper to Book (Annual Publishing Symposium) Your Future RE-IMAGINED (Annual Career Wellness Conclave)

EDUCATIONAL QUALIFICATIONS

Bachelor of Science in Engineering Technology, Major in Computer Technology

Carlos A. Hilado Memorial State College, Alijis Campus, Bacolod City, Negros Occidental, Philippines

2002-2006

EMPLOYMENT HISTORY

Talent Acquisition Manager

Qualfon Philippines, Inc.

Nov. 25, 2019 – April. 20, 2020 / Dumaguete City, Philippines

Create and Modify Procedures

Critically evaluate the company’s current recruiting procedures and modify them accordingly.

Design brand new procedures and oversee their implementation.

Manages the Recruiting Team

Continued supervision of the company’s recruiting team. This involves a great deal of communication with the team in order to streamline processes, solve problems and identify areas in need of improvement.

Monitor Metrics

Keep track of the company’s recruitment metrics, such as time-to-hire and cost-per-hire.

Assess where recruiting problems lie and address them quickly.

Build the Network

Ensuring that the company has access to the widest possible pool of candidates to choose from, I establish network with other employers and employees within the same industry by attending conferences, job fairs, seminars, etc.

Forecast and Plan

Close coordination with other department heads in order to anticipate future hiring needs in order to timely plan and develop a recruitment strategy in advance.

Talent Acquisition Manager

Author Solutions Philippines, Inc.

Nov. 20, 2017 – Nov. 23, 2019 / Cebu City, Philippines

Manages the end-to-end recruitment process and ensure that the organization is effectively staffed with the right talents using cost-effective sourcing and onboarding strategies.

• Ensure that the organization is equipped with accurate information on the relevant talent markets, which will allow us to make intelligent decisions and viable recommendations on talent availability.

• Manage the mix of sourcing channels, ensuring that we are using the right channels to reach the required talent; capable of analyzing channel performance and putting forward well-thought-out recommendations on the proper avenue to use.

• Acts as Company advocate within the community to identify sources of candidates by initiating and maintaining relationships with outside sources such as employment agencies, job fair sponsors, local chambers of commerce, schools, and colleges, or through other business channels.

• Design, implement, and continuously enhance the process by which candidates are assessed for respective roles; ensure that the right tools and techniques are being used to measure required competencies.

• Ensure that the defined recruitment process and SLAs are upheld and consistently implemented/met.

• Assess the throughput capability of the team and put forward recommendations on resources and process changes to address the needs of the business.

• Ensure social media visibility

• Strengthen partnerships with other sourcing channels such as schools, associations, etc.

• Sustain talent attraction thru employer branding strategies and activities

• Deal with internal clients on their requirements, level-set expectations with them on the requirements and ensure that feedback is regularly given.

• Interact with clients and provide advice on talent availability, assessment, etc.

• Provide day-to-day supervision to the Recruitment Team.

• Coach and mentor the rest of the team on sourcing strategies, profiling, client interaction, and general organization competencies.

Talent Acquisition Manager

SITEL

Dec. 1, 2016 to July 23, 2017 / Puerto Princessa, City Palawan

• Leads a team consisting of Recruitment Supervisor, Recruitment Associates, Coordinators, and Specialists.

• Proactively manages the recruitment and selection activities of the site to employ, place and/or transfer internal and external candidates for Agent position at the site ensuring adequate and timely staffing, performing end-to-end talent acquisition management, from sourcing to onboarding, and post onboarding reviews.

• Ensures the site is effectively staffed with quality associates with focus on employee retention.

• Acts as Company advocate within the community to identify sources of candidates by initiating and maintaining relationships with outside sources such as employment agencies, job fair sponsors, local chambers of commerce, schools and colleges, or through other business channels.

• Utilizes multiple sourcing techniques including website postings, employee referral programs and a variety of low-cost recruitment sources.

• Builds and implements community relations programs related to recruitment strategies.

• Builds pool of qualified applicants reducing lead-time required to fill jobs quickly.

• Complies with federal and state employment laws and regulations.

• Emulates best practices in the field of employment.

• Creates processes that are efficient, effective, and customer-focused.

• Educates managers as needed on employment law.

• Designs and places employment advertising.

• Monitors selection criteria and testing techniques to ensure compliance to standards and participates in the development and implementation of revisions.

Recruiting Team Lead

SysGen – RPO (US Recruitment)

April 18, 2016 to Nov.30,2016 / 82 Legaspi Suites, 178 Salcedo Street, Legaspi Village, Makati City

• Responsible for leading a team of 26 recruiters, dedicated to Recruitment & Selection within a specific account (100-million-dollar global staffing agency in the US).

• Ensuring the delivery of an efficient and effective Recruitment & Selection service.

• Ensuring Recruitment & Selection service is delivered by the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Coordination with direct reports and other stakeholders to ensure the policies & procedures set by the Service Delivery Manager are implemented appropriately and to the correct standard.

• Mentoring, providing directions and support to direct reports specific to sourcing, candidate management, and process execution.

• Performing FGD, 1:1 coaching sessions, and performance evaluations.

• Training of new hires, creation/preparation of training materials.

• Process Improvements.

• Designing and implementation of performance data tracking systems, and reporting.

• Constant and direct communications/interface with high-level executives (CEO, COO), and Account Managers.

• Participating in intake and vendor calls with the end clients (US Fortune 500 companies)

• Quality Monitoring

US Senior Technical Recruiter

SysGen – RPO (US Recruitment)

February 25, 2016 to April 17, 2016 / 82 Legaspi Suites, 178 Salcedo Street, Legaspi Village, Makati City

●Identify/screen/qualify candidates for Healthcare, IT and other technical and non-technical positions; I also review, reformats and presents resumes to account managers.

●Source, screen, interview, and evaluate candidates

●Foster long-term relationships with candidates

●Review and understand technical job requirement requirements

●Review applicants to verify if position requirements are met

●Format resumes meeting client expectations

●Research new technologies

●Create detailed job descriptions if applicable

●Follow up with candidates/ or with the account manager.

●Process Improvements

Recruitment Partner – Talent Development and Strategic Acquisition

IBM – Human Resources

Sep. 1, 2014 – February 23, 2016

Selection, hiring, and on-boarding of talent into IBM as well as partnering with IBM managers to help build a workforce with those critical skills needed to move the business forward. Responsible for ensuring talent processes comply with appropriate business controls.

Point of contact for assigned accounts; responsible for ensuring that all assigned job vacancies are filled within the required timeline.

Responsible for;

• Coordination with the Accounts for respective requirements.

• Ensuring that all requirements are covered by approved hiring tickets.

• Coordinating with the Sourcing team job requirements.

• Conducting in-depth interviews to effectively assessing the candidates fit for the role requirement/s

• Endorsing qualified applicants for language assessment (for multilingual’s)

• Completing recruitment documentation such as forms, interview assessment, language assessment (for multi-lingual), salary information, etc.

• Ensuring that all processes are audit compliant.

HR/Mobility- Global Vendor Specialist (Immigration/Benefits) / Assignment Allocator

IBM- Human Resources (AP, EMEA, NA, US)

March 6, 2013 – August 31, 2014 / Eastwood City, Libis Quezon City, Philippines

●Responsible inleading the Mobility team in administration of tasks relating to vendor payments within the end-to-end mobility process of one or more countries depending on volume transactions or complexities.

●Work closely with Mobility representatives, Suppliers/Vendors, Accounts Payable, Finance, Accounting, Expense & Employee Disbursement teams to support the International Assignee in the relocation process. In this role, the Vendor Payments Coordinator administer the vendor invoice validation & payments process relating to assignment-related expenses.

●Comply with all service level deliverables and operational measurement targets as defined by the client.

●Responsible for Document Management. Develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.

●Provide the client with support and data for any internal and external audits. Ensure compliance to the client’s existing standards, SOX, and other applicable laws.

●Implement business control measures and conducts regular process testing to ensure that processes meet business controls requirements.

●Manipulation of various vendor systems and applications in enrolment/extension/cancellation of VISA or immigration documents, and medical benefits of IBM assignees.

●Invoice analysis and reporting.

●Attending to Client/Vendor Calls.

●In-charge of allocating assignments coming through the GlobalMove to international Mobility Representative’s, and other stakeholders.

US HR-Generalist

IBM-Global Process Services

October 18, 2010-March 06, 2013 / Eastwood City, Libis Quezon City, Philippines

●I work as general expert on a wide range of human resource-related tasks on a day-to-day basis, which depend a lot on what the company’s needs are.

●I frequently administer the company’s benefits program, and the one to cater employee questions about benefits and compensation.

●I also manage the payroll systems of the company, overseeing time cards and ensuring accuracy of recording.

●Familiarization with labor relations and employment laws, enough to refer disputes and violations to the HR-Business Partner.

●Deep understanding of the running of the business and the way to communicate with everyone at any level in the organization. Familiarization and proper navigation of tools and applications, specific for a certain HR tasks.

●The job ensures human resources policies, procedures and programs are followed and executed, compliance to regulatory concerns; employee orientation, employee relations; employee communication; as well as policy development, implementation and documentation.

●Familiarization with employment concepts, procedures, laws and practices.

Possess computer skills as well as database management skills. Serves as the intermediary of the company and the employees, which requires me to possess effective oral and written communication abilities.

Major Tasks Includes:

Payroll/Tax

• Dealing with the calculation and issue of pay,

• Providing Taxation understandings depending on the governing law.

• Understanding and familiarization of the US Tax Laws and concepts that varies State-to-State.

• Administering holiday entitlements,

• Managing sick pay and leaves.

• Dealing with pay increases and overtime payments.

• Knowledge on the number of hours worked by employees, the creation of new staff records, and providing tax forms.

• Familiarization and handling different types of Wage Garnishments, and dealing with Agencies and court regarding the subject.

Compensation and Benefits

• Provides services to employees to answer their benefit questions, resolve problems related to access to or payment of benefits, orient newly eligible employees, and process enrollment forms, changes, and loan requests.

• Maintains employee benefits data in automated human resources information systems.

• Coordinates transfer of data to external vendors, plan providers, auditors, and consultants.

• Negotiates and contracts with benefit plan providers, vendors, auditors, and consultants for services, premiums, and plan administration.

• Prepares and communicates information to employees and former employees about benefit programs, procedures, changes, and government-mandated disclosures.

• Analyzes and evaluates services, coverage, and options available through insurance and investment companies to determine programs best meeting needs of organization

Employee Relations

• Recommends Human Resources policies and objectives for the company with regard to employee relations.

• Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.

• Conducts investigations when employee complaints or concerns are brought forth.

Data Management

• Manages Employee data in a specific application

• Ensures the accuracy of the information stored in the systems

• Ensures the confidentiality of Personal Information (PI)

• Provides correct access to company's tools and applications.

CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT

Transcom Worldwide

March 14, 2007 – Sept 14, 2010 / Pasig City, Philippines

●Senior TSR- Advance troubleshooting of Cable, Internet and Phone products, and it includes billing, and Sales.

●Real Time Provisioning- This is a chat campaign providing help-desk assistance to TSR's, encoding customer's technical information as a preparation for service activation, and second level troubleshooting.

●Manual Provisioning- This is a data management, technical back office position.

●Inbound Sales Specialist- Placing order for the leading department store in Canada, with up selling and credit cards promotion.

●At a later part of my employment with this company, I was tasked as an Officer-in-Charge in the absence of my Supervisor. This job exposed me to a Supervisory role, coaching preparation, service level maintenance, leading the team and providing support to new hire agents.

RECRUITER (US Medical Hiring)

KoposMedX International

October 2006- February 2007 / Medical Plaza Bldg. Ortigas, Pasig City, Philippines

Responsible for duties such as conducting interviews, reviewing candidate resumes (Nurses), and ensuring the medical organization is paired with a candidate who will meet and fulfill the needs of the employer (US Hospitals).

TELEMARKETER (B2B)

Modern Imaging Solutions

July 2006-October 2006 / Makati City, Philippines

•Identifies prospects by reading telephone and zip code directories and other prepared listings.

•Conducting cold calls to prospective customers (B2B)

•Influences customers to buy services and merchandise by following a prepared sales talk to give printing and office supplies/product information and price quotations.

•Completes orders by recording names, addresses, and purchases; referring orders for filling.

•Keeps equipment operational by following manufacturer's instructions and established procedures.

•Secures information by completing data base backups.

•Maintains operations by following policies and procedures; reporting needed changes.

•Contributes to team effort by accomplishing related results as needed.

Courses, Certifications, Organization, and Training's Attended;

Six Sigma Fundamentals

Green Belt, Lean Six Sigma

Introduction to Coaching

Foundation of Leadership

Leadership Training

IBM Management Strategies

Interview the IBM Way (ITIW Certification)

Behavioral Interview (Targeted Selection) STAR Method Certified

Projecting a Professional Image

Project Management for Non-Project Managers

Advance Excel Training

Agile HR Approach

4th IR

ESL (English a Second Language) Training

Telemarketing Training

Recruitment Training (Kenexa, GOM, BrassRing, PowerRecruiter, CareerBuilder, Monster SixthSense)

News casting (ABS-CBN-Bacolod)

Occupational Health and Safety Training

IBM Business Conduct Guidelines 2015

US Export Regulations Certification 2015

Introduction to US Labor Policy and Taxation

Editor -In-Chief, Social Buzz (IBM Recruitment Official Publication)

Introduction to US Statewide Labor Policies

COBRA

HIPPA

W2

STRENGTH AND EDGES

Proactive, I can go for an extra mile in rendering service to the company/client by being sensible to their needs.

Can work in an extreme pressure or in any given emergency, with a sane mind & judgment.

Empathic, enthusiastic and very patient, I can handle difficult customers/clients.

Adaptable and resilient, I am very flexible and can easily adapt to different situation.

Trustworthy, even if subjected to a minimum time of training & supervision.

Ownership & responsible, assume full responsibility to my action in accordance of my duties and obligations to the company.

Innovative and Strategic.

Dedication to every client’s success

Creative and Passionate

Process Improvements and simplification

CHARACTER REFERENCES AVAILABLE UPON REQUEST

NELSON SANCHEZ CREDO JR.

Talent Acquisition Manager Keynote Speaker Agile HR

Corporate Social Responsibility Advocate Branding Professional

Bacolod City, Negros Occidental, Philippines 6100

Birthdate: Oct.28, 1984

Mobile: +639*********

Email: adjaxc@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/in/nelsoncredo

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