Personal Assistant, Receptionist, Administrator, Sales
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Surname :
Koch
Danielle
South African
800-***-**** 086
Female
adj6zl@r.postjobfree.com
Code 08
First Name:
Date of Birth:
Nationality:
Identity Number:
Gender:
Home Address:
E-mail:
Contact Details:
Drivers License:
LANGUAGE PROFICIENCY
Language
Read
Write
Speak
Afrikaans
Efficient
Efficient
Efficient
English
Efficient
Efficient
Efficient
EDUCATIONAL BACKGROUND
U.S CAREER INSTITUTE (2015)
Diploma: Dental Chair Assisting, office Admin including Secretarial and Reception duties.
REALWORLD EDUCATION CC (1997 – 2000):
-
Certificate Basic Business Organization Diploma (The Employee)
-
Certificate Basic Business Organization Diploma (The Manager)
-
Certificate Pre-School Organization and Curriculum Development
-
Certificate Senior Addiction Counselor
-
Also see below Report of Evaluation of Educational Credentials from ICD
-
General Psychology (Credits obtained – DTCC USA)
Additional Courses:
-
Creating Web Pages (DTCC USA)
-
Advanced Web Page Design (DTCC USA)
-
Windows '95 (DTCC USA)
-
Windows '98 (DTCC USA)
-
Introduction to Computers (Windows, E-mails, Internet) (DTCC USA – see page)
Experience:
-
Beginner Excel
-
Beginner Pastel
-
-
-
Typing (59 words per minute)
Paint Shop Pro
Coral Draw
HIGH SCHOOL ATTENDED
Primary Afrikaans Medium School (1993 – 1996)
Highest Grade Completed: Grade 10 + A High School Equivalent ICD
Subjects:
-
Afrikaans
-
Life Science
-
English
-
Geography
-
Mathematics
-
History
-
Physical Science
-
Business Management
-
Typing
-
Psychology
-
Humanities
-
Computer
-
Constitutional Rights
EMPLOYMENT HISTORY
RONEL GREYLING, RC MINING SUPPLIES, KATHU
2017 – 2018
Position: Part-Time Assistant
DR. JOHN BAUERMEISTER, SOMERSET WEST
March 2016 – December 2016
Position: Dental Chair Assistant & Receptionist
Reason for leaving: Relocation to Kuruman
DR. CHRISTINE TERBLANCHE, DENTIST – HAPPY DENTAL, SOMERSET WEST
March 2015 – August 2015
Position: Dental Chair Assistant & Receptionist
Reason for Leaving: Relocation to Kuruman
DR. C. BAARD – DENTAL SURGEON, SOMERSET WEST
2012 – End February 2015
Position: Dental Chair Assistant & Receptionist
Duties:
-
Greet and receive patients and prepare patients for treatment, retrieve patient’s dental records. Offer patients instruction in postoperative steps and general oral healthcare.
-
Hand dental instruments, materials and equipment to dentist during dental procedures such as Filling of Dental cavities, Root Canal treatments, Wisdom Tooth Extraction (also in Theater), Implants and Abutments, Dentures, Crowns, Caps, Bridges, Orthodontics and Teeth Whitening.
-
Use suction or similar devices to help keep patients mouths dry and clear.
-
Prepare tray setups for dental procedures. Sterilize and disinfect instruments and equipment using cold water sterilization, an autoclave and ultrasonic.
-
Prepare materials for making dental impressions and restorations. Make actual casts of the teeth and mouth from impressions.
-
Expose radiographs and process dental X-rays as directed by a dentist.
-
Clean and polish removable dental appliances.
-
Schedule and confirm patient’s appointments. Maintain records of patient’s treatments.
-
Create and send bills using EXACT, process and allocate payments, order supplies, maintain filing system and handle patient queries.
-
Process medical aid claims and send in daily claims.
-
Petty cash and month end using Quick Books.
Reason for leaving: Better Benefits
IM EIMER BEER GARDEN, SOMERSET WEST
2014
Waitress: Part-time
BOJANGLES CAFE & BISTRO and SENORITAS CLOTHING, SOMERSET WEST
2011 – 2012
Position: Assistant to the Manager and Temporary Sales Lady (Alternative weekends)
Duties:
(Café and Bistro)
-
Great guests, escort them to tables, and provides menus.
-
Inspect dining room serving stations for neatness and cleanliness, and requisition table linens and other dining room supplies for tables and serving stations.
-
Assist in planning menus.
-
Prepare beverages and expedite food orders.
-
Total receipts, at end of shift, to verify sales and clear cash register.
-
Collect payment from customers.
-
Cleaning.
-
Purchasing of perishables.
(Senoritas)
-
Customer service including assisting with clothing choices, sizes and styling on the floor in a friendly and efficient manner.
-
Handling the register including all cash, EFT/POS and credit sales plus refunds and exchanges.
-
Stock management - restocking sizes from the stockroom, assisting with inventory stock takes.
-
Regular cleaning duties around the store include vacuuming, dusting, cleaning mirrors and steaming clothing.
-
Assist with banking daily cash amounts.
Reason for leaving: An exciting new job opportunity!
NAMIBIAN INSTITUTE OF MINING AND TECHNOLOGY, ARANDIS, NAMIBIA
2009 – 2011
Position: Personal Assistant to the Principle (Curriculum Development)
Duties:
-
Screening telephone calls and correspondence in a professional and courteous manner, taking care of all queries.
-
Doing all Curriculum/Examination administrative duties.
-
Establishing and maintaining a highly confidential filing system.
-
Performing routine activities in the absence of the Principle and Head.
-
Offer support duties to the Principal Curriculum Development and Head of Theoretical Tuition/Examinations.
-
Compile information and reports of Curriculum Development and Theoretical Tuition /Examinations
-
Typing all documentation, general correspondence, minutes of meetings, reports and memoranda from rough draft or verbal instruction.
-
Take minutes of all meetings.
-
Schedule appointments with the management, staff, visitors, or other persons as and when requested.
-
Full office administration and responsibilities for all theory subjects and modules on all four levels, including typing of curricula.
-
Complete all course notes for lecturing/training of all levels.
-
Secretarial duties.
-
Keeping diary.
-
Ordering, control & distribution of stationary etc.
-
Adherence to all NIMT rules and regulations, NOSA standards, general safety, PPE, discipline etc.
-
Any other reasonable tasks the Executive Director may require her/him to fulfill.
Reason for leaving: Immigration to South Africa
HOTEL GARNI ADLER – SWAKOPMUND, NAMIBIA
2007-2009
Position: Hotel Receptionist / Assistant to Manager
Duties:
-
Front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
-
Building a good rapport with all guests and to resolve any complaints/issues quickly to maintain high quality customer service.
-
Deal with guest requests to ensure a comfortable and pleasant stay.
-
Accurate and efficient accounts and guest billing processes.
-
Keeping the hotel reception area clean and tidy at all times.
General office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
Ensure that all reservations and cancellations are processed efficiently.
Keeping up to date with room prices and special offers to provide accurate information to guests.
Overseeing the daily operation of the Hotel: overseeing breakfast, kitchen staff, laundry room, stocking of bar and mini fridges, ordering stock, cashing up & ledger maintenance.
Arranging activities for guests, including dinner reservations and special need requests such as lunch packets and or transport to and from locations.
Reason for leaving: Better job opportunity at NIMT and an opportunity to learn.
SANDASTLE SELF CATERING ACCOMMODATION, SWAKOPMUND, NAMIBIA
2006 – 2007
Position: Receptionist
Duties:
(As above)
Reason for leaving: Better salary offered at Hotel Adler!
NAPOLITANA RESTAURANT, SWAKOPMUND, NAMIBIA
2004 – 2006
Position: Hostess
Duties:
-
Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons: Schedule dining reservations and arranges parties or special services for diners.
-
Schedule bookings and taking telephone calls.
-
Greet guests and escort them to tables, and provide menus.
-
Adjust complaints of patrons.
-
Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
-
Inspect dining room serving stations for neatness and cleanliness, and requisition table linens and other dining room supplies for tables and serving stations.
-
Interview, hire, and discharge dining room personnel.
-
Schedule work hours and keep time records of dining room workers.
-
Assist in planning menus.
-
Train dining room employees.
-
Prepare beverages and expedite food orders.
-
Total receipts, at end of shift, to verify sales and clear cash register.
-
Collect payment from customers.
Reason for leaving: Found a day job!
ROSSING FOUNDATION, ARANDIS, NAMIBIA
2003 – 2004
Position: Teacher
Duties:
-
Teaching English
-
Teaching Computer Skills
-
Executing a Citizenship Training program to the Arandis Community
Reason for leaving: We executed the one-year contract!
LIGHTHOUSE RESTAUARANT, SWAKOPMUND, NAMIBIA
2002 – 2003
Position: Hostess
Duties: (Same as with Napolitana)
Reason for leaving: Exciting new contract with The Rossing Foundation!
REALWORLD EDUCATION C.C., SWAKOPMUND, NAMIBIA
2000 – 2002
Position: Senior Addiction Counselor and Educator for Community Projects
Duties:
-
Organize and plan business and community projects.
-
Teaching computer skills to the disadvantaged community. (120 students)
-
Teaching the local police. (26 students)
-
Organizing pre-school activities for the disadvantaged community. (A one year project)
-
Organizing and executing an alcohol and drug abuse recovery center and facilitating lectures, making meals, planning activities and creating AA meetings outside of the center.
Reason for leaving: Seeking other work experience!
REFERENCES
Dr. Thomas L. Little Esq.
(Realworld Managing Director) (Unfortunately passed on)
adj6zl@r.postjobfree.com
Mr. Mark Liebenberg
(Manager Lighthouse)
Mr. Job Tjiho
(Rossing Foundation): I am not sure if he is still there.
Mrs. Cindy Roberts
(Napolitana Restaurant):
+ 264 64-40-558****
7
Mr. Adler
(Owner Hotel Garni Adler (Unfortunately immigrated to Germany)
Mr. EDG Meuller
(Executive Director, Namibian Institute of Mining and Technology)(Unfortunately passed on)
Mrs. Z. Haasbroek
(Owner Senoritas):
Dr. C. Baard
(Dental Surgeon):
Dr. Christine Terblanche:
Dr. John Bauermeister:
Ronel Greyling:
PERSONALITY
-
I like to uphold and maintain a working relationship based on integrity, trust and respect.
-
I am a team player that strives for professionalism and efficiency to ensure excellent customer service and process flows within the working environment.
-
I am fast learner and very adaptable.
-
I possesses excellent organizational skills.
-
I am practical and hands-on.
-
I am an independent thinker but group motivated.
-
I am friendly and always interested in further learning and have an open mind.
-
I am somewhat introverted until I get to know all the other colleagues.
-
Being an asset in the work environment is what motivates me.
-
I can stand my ground when a where it is needed.
-
I have a sense of humor, eventually, but when appropriate!
-
I like to work within a company where all employees feel like they are an integral part of what makes the business a success.
OTHER INTERESTS
- Tai-Chi,out of practice.
- Yoga, still able to stretch.
- Judo, hopefully all the prior training will kick in instinctively when it needs to.
- Reading, currently only childrens books.
- Learning, still aiming to master cooking, currently.
- Music, can’t live without it.
- Art, very active with.
- Gardening, found out that growing veggies aren’t really that difficult. Our watermelon will be edible by the end of December. Looking forward to that.
Contact this candidate