JOBY JOSEPH adj5w8@r.postjobfree.com +91-907******* / 981*******

P ROFESSIONAL V A L U E O F F E R E D

• Service-Focused Restaurant Manager with 9+ years of record breaking performance in heading the entire Restaurant Operations focusing on driving positive impact to profits, revenues, quality & customer satisfaction levels

• Championed some of the most successful promotional strategies & initiatives such as home delivery systems, catering events by leveraging acumen of market scenarios and exploring untapped business opportunities to increase sales

• Driver for operational efficiency: Track record of successfully optimizing/reducing food, beverage, labor & other operating costs & achieving budgets; aggressively managed production & logistics activities with focus on maximizing profits

• Expert in formulating powerful business strategy plans & heading new store setups driven towards long-range growth & profitability of restaurants

• People’s Leader who leads by example; nurtures team members, fuels employee productivity & performance and transforms employees to leaders by leveraging a motivational leadership approach C O R E COMPETENCIES

Strategy Planning Restaurant Operations Food & Beverage Operations Business Development Revenue & Profit Generation New Store Setups Training & Development Promotional Strategies Resource Optimization Cost Reduction Relationship Management Team Building & Leadership O R G A N I Z A T I O N A L E X P E R I E N C E

Johnny Rockets, Kharafi Global, Doha, Qatar Jul 2014 – Mar 2020 Growth Path:

Restaurant Manager Aug 2016 –Mar 2020

Assistant Restaurant Manager Jul 2014 – Jul 2016

Key Deliverables:

• Directed the entire restaurant operations entailing food & beverage, budgeting & cost control, inventory & customer relationships for ensuring maximum profitability; ensured provision of quality services with high satisfaction levels

• Set a strategic direction for the restaurant with emphasis on achieving operational objectives by contributing information and recommendations to strategic plans and reviews

• Formulated & implemented various optimization techniques for reducing waste, allocating work schedule & cross-training staff focusing on curbing food costs, enhancing productivity and food quality to maximize repeat business

• Led various initiatives, promotional offers to increase number of customers in walk-in & take out and catering events across Qatar to drive revenues & increase profitability

• Delivered best-in-class trainings to staff with focus on SOPs; nurtured & mentored team members/supervisors, provided rewards & recognitions to increase productivity & reduction in staff turnover Highlights:

• Led the opening of the first 2.0 version of Johnny rockets in Westbay,Doha; recognized as a Certified Training Manager for JR Qatar region with the restaurant being selected as a Certified Training Store

• Exceeded company standards in the “Train the Trainer” certification program

• Played key role in delivering 15% sales increase through superior performance against objectives in sales,profitability and customer service

• Build comprehensive traning program for FOH & BOH incorporating local safety guidelines wage laws.Increased employee retension rate by 20% through launching motivational initiatives such as coaching and and dailyshift/performance meetings

• Successfully achieved and maintained a 5% anuual growth in profit through the management of controllable costs such as reducing unnecessary overtime and inventory waste

• Headed the restaurant renovation activities to provide a fresh look with focus on Home delivery & Catering business

• Implemented a delivery system that helped increase sales for the restaurant by 25% during its first month

• Ensured 100% implementation of SOP's; received appreciation from customers for better food quality & service

• Awarded best Restaurant Manager for the year 2019 Indelible reputation in heading Restaurant Operations, establishing plans of character, integrity and quality; taking initiatives geared towards lowering costs, heightening productivity, improving internal controls & maximizing profits RESTAURANT OPERATIONS BUSINESS DEVELOPMENT

Hard Castle Restaurant Pvt. Ltd. (McDonalds), Bengaluru,India Jun 2010 – Feb 2014 Growth Path:

1st Assistant Manager Jun 2012 – Feb 2014

Store In-charge- POC Jan 2012 – May 2012

Assistant Manager Jun 2011 – Dec 2011

Shift Manager Dec 2010 - May 2011

Trainee Floor Manager Jun 2010 – Nov 2010

Key Deliverables:

• Spearheaded the entire Food & Beverage Sales activities; effectively managed all customer numbers (including Dine-In, takeaway, delivery, dessert kiosks and birthday parties) and monitored store performance

• Steered initiatives for elevating store performance, maximizing team productivity, customer satisfaction and profit levels; performed audits and evaluated customer satisfaction opportunity score on a monthly basis

• Managed key company financials including gross & net profits; evaluated key expense indicators and worked towards optimizing food, maintenance & restaurant costs under budget, minimizing wastage & driving operational efficiency

• Mentored team members & junior managers on food safety & handling; evaluated staff performance, monitored progress, ensured consistent performance through feedback sessions & worked towards achieving productivity targets

• Structured & implemented various promotional activities for securing customers thereby increasing sales & profits

• Conducted birthday parties, forged tie-ups with corporate offices for securing weekly bulk orders; led additional initiatives including flyer distributions through newspaper inserts and door hangings Highlights:

• 13% increase in yearly profits through precision-focused regional and local marketing activities

• Successfully increased number of customers by achieving target of total experience time for customers to order food

• Secured internal audit scores above 90% along with outstanding scores in customer satisfaction opportunity consistently for over a year

• Slashed labor cost by improving staff productivity through various training program and effective work scheduling

• Reduced prime cost by 8% through effective scheduling,reduction of food costs,and increased sales.

• Led efforts in securing award for:

o Best profitable store in Lets Ketchup (LKT) awards, 2013 o Outstanding mystery diner score & maintaining CSO at 0

• Directed 35-40 member team & consistently managed employee turnover at 10%

• Received outstanding ratings for effective inventory management, scheduling, training, planned maintenance, people practices & food safety systems

A C A D EMIC C R E D E NTIALS

• B.Sc.(Hospitality & Hotel Administration), Institute of Hotel Management, Kovalam, Trivandum 2010

• Received “Teachers” Award for F&B service during academic year 2009-2010 C E R T I F I C A T I O N S

• Effective Management Practices (EMP) 2012

• Advanced Shift Management (ASM) 2011

• Basic Shift Management (BSM) 2010

• Floor Management Course (FMC) 2010

I NDUSTRIAL T R A I N I NG

The Grand (Inter Continental), New Delhi Jun 2008- Oct 2008 Highlights:

• Acknowledged as Best Trainee from F&B Service and Food Production Department

• Received appreciation certificate for 100 % Attendance A D D I T I O N A L I N F ORMATION

Address: House No:- 360 A, Thanangattu house,Angadikadavu, Kerala – 670 706, India Languages Known: English, Hindi and Malayalam

Date of Birth: 28th June 1987

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