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Desktop Support Office

Location:
Carmel, NY
Posted:
February 13, 2021

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Resume:

Thomas C. Nelson

*** ******** ***** **., ******, NY 10512

914-***-**** cell

845-***-**** hm

adj5ia@r.postjobfree.com

A computer professional experienced in diverse industries and having strong analytical skills, creativity, work ethic, excellent interpersonal and communication skills and commitment to providing excellent customer service.

EXPERIENCE

Feb. 2020 – Dec. 2020 Systechcorp, Inc, South Plainfield, NJ

Desktop Support Engineer (contract) – End user technical support working with Genpact and Bridgewater Associates

. Bridgewater Associates, Stamford, CT

Assist end users with installing applications. Conduct remote troubleshooting and support. Customize user

applications to meet user needs. Log all tickets with issue and resolution in the ticketing system. Image laptops

and provide individual user customization. Provide user BYOD IPhone and Android phone support.

\

2019 - 2020 ProtosIT, Columbus, OH

Desktop Technician L3 (contract) – Windows 10 migration project working with

Leidos and Entergy Nuclear

Indian Point Energy Center, Buchanan, NY

Scheduled Windows 7 to Windows 10 migrations with end users, performed data backups, imaged PC’s and

laptops, restored data. Resolved pre and post migration issues including hardware and software compatibility

issues. Updated migration status databases. Provided inventory control and reporting. Successfully completed

the migration of 1300+ PC’s and laptops within the required time frame.

2011 – 2019 MVP HEALTH CARE HUDSON HEALTH PLAN, Tarrytown, NY

Cloud and Adv Tech Desktop Support

. Design, configure, implement and manage desktop application technology for PC’s running, Windows XP,

Windows 7, Windows 10, OS X

· Provided network administration using Active Directory, Group Policy and Microsoft Management Console

. Developed builds for applicable operating systems, updated OS images, implemented rollouts of software builds, updates and upgrades for onsite and remote locations via Asset Management, VPN, Symantec Ghosting, virtualizing and Microsoft deployment technologies

· Provided MS Windows OS deployments

· Provided SCCM reporting and PC management

· Migrated Windows 7 to Windows 10

· Provided verbal and hands-on computer hardware and software Help Desk support to all departments and four satellite locations

· Provided hardware maintenance support for PC’s, laptops docking stations and printers

· Performed workstation monitoring and recovery procedures

· Performed anti-virus and malware configuration and scans

· Provided Iphone, Android and IPod support

· Provided inventory control and reporting

2000 – 2009

THE JOURNAL NEWS, White Plains, NY

Technical Support Analyst / SMS Administrator

· Designed, configured, implemented and managed desktop, server and application technology for PC’s and MAC’s running Windows 2000, Windows XP, Windows Vista, MAC OS X, AS400 I-Series (client) and related server operating systems

· Provided network administration using Active Directory, Group Policy and Microsoft Management Console

. Developed builds for applicable operating systems and implemented rollouts of software builds, updates and upgrades for onsite and remote locations via SMS, WSUS, VPN and Ghosting Technologies

· Provided verbal and hands-on computer hardware and software Help Desk support to all departments and five remote locations

· Provided hardware maintenance support for servers, PC’s and laptops

· Developed and performed workstation and server monitoring and recovery procedures

· Implemented cost and time-saving practices for upgrading desktop systems including

WSUS and SMS and other technologies saving approximately 2000 man hours per year and cost savings of $60,000.00 per year

2000 – 2009

THE JOURNAL NEWS, White Plains, NY

Technical Support Analyst / SMS Administrator

· Configured and administered SMS software and server including patch management and updates, IIS configurations and settings, SMS MSSQL scripting for reporting for hardware and software deployments and management

· Provided support to the Production shift (including Newsroom, Graphics, Photo, Pre-Press and other departments) monitoring and trouble-shooting RIP, OMAN and PRM servers and associated printers for computer-to-plate output

1996 – PRESENT

THOMAS NELSON CONSULTING, Carmel, NY

Owner

· Needs analysis and hardware, software, network installation and support for small to medium-sized businesses.

SKILLSET

Windows 7, Windows 10, MAC OSX, Active Directory, Group Policy, AS400 I Series (client), Citrix (client), WSUS, SMS, MS Office 2007, MS Office 2010, MS Office 365, LAN / WAN technologies, Help Desk ticketing technologies, MS SQL Server, VPN, VNC, DHCP, TCP/IP, Ghosting Technologies, Remote Access Technologies, VMWare and virtualizing technologies, SCCM reporting, Windows 10 migrations

PROFESSIONAL CERTIFICATIONS

CompTIA A+

CompTIA Network+

EDUCATION

B. A., Economics and Business / University of Dallas, Irving, TX



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