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Director of IT Infrastructure

Location:
West Chicago, IL
Posted:
February 10, 2021

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Resume:

Divyesh Patel, MBA

Chicago, IL adj3bk@r.postjobfree.com 630-***-****.

DIRECTOR, IT INFRASTRUCTURE CANDIDATE

Enthusiastic, detail oriented, and accountable leader with 20 years of IT infrastructure, operational management and technological experience in the healthcare industry, seeking to leverage my non- technical and technical problem solving, strategic thinking, vendor negotiation and coaching skills to bring collaborative engineering teams together to achieve business, user and IT needs.

CORE COMPETENCIES

System Administration Database Administration Internal & External IT Audit Activities Understand Security Metrics IT Infrastructure management IT operations Management Project Management Negotiating Vendor Relationships Network Procurement, Design, Configuration & Optimization Risk Management IT audits Vulnerability Assessments & Remediation Penetration Testing Problem Solving Strategic Road Maps & Budget Forecasts Building Collaborative Teams Partner Relationships Business Continuity Plans Disaster Recovery Plan Software Development Leadership Skills ITSM (SLA) Network Monitoring SIEM

TECHNICAL EXPERTISE

Data, domain and network security Remote access (VPN) WebVPN MFA Citrix, Netscaler, Exchange Firewall Cisco ISE Network segmentation Safrguards WAN connectivity LAN Wireless Physical and Virtual Server infrastructure SAN Data centers Virtualization Database Storage Hyper converged infrastructure (HCI) VoIP Telecom Call Center Integrated Healthcare Communications Systems eFax Video conferencing collaboration tools WebEx Backups Application Support Solarwind

EDUCATION

Master of Business Administration, Information Systems Management April 2019

Keller Graduate School of Management, Chicago, IL

Bachelor of Engineering, Electronics and Communication

SP University, Gujarat, India

PROFESSIONAL EXPERIENCE

Manager Network and Systems, Shirley Ryan AbilityLab, Chicago, IL Jul 2016 - Present

Oversee the team of engineers who supports hospital's IT infrastructure including wired & wireless network, WAN connectivity, data, domain and network security, server infrastructure, data centers, IP telephony (VoIP), collaboration & communications systems to ensure high performance of IT department supporting 2300+ FTE.

Sponsored skills development, training and talent management for system engineers, network engineers, security engineers, telecom engineers & project managers, desktop engineers to support their professional growth.

Planned and tracked operational and capital budgets to address financial requirements of the IT department and interdepartmental accounts.

Managed in-house technical teams and outside vendors to develop IT infrastructure needed for clinical, non- clinical and building automation systems for a new SRAlab hospital building in Chicago.

Advised VP and C-level executives on recommendations to improve security controls, including password, multi-factor authentication, remote access policies, data and domain security to minimize risk to IS systems and ensure HIPPA compliance in business leadership forums.

Created short term and long term technology roadmaps for scalable implementations, ensuring that information technology continually support the overall business’ goals and objectives.

Prepared comparative analysis, wrote business cases and worked with vendors to customize current technical solutions, including funding schedules for products and maintenance requirements.

Reviewed new and renewing IS infrastructure contracts and licensing as well as recommended changes in management of information policies, technical support and use of owned applications.

Aligned technology planning with the overall business vision, mission, and direction, including capacity planning.

Lead a team of 10 tier 3 technical support engineers to solve complex problems involving both software and medical equipment, as well as implement changes, ensuring the reliability of existing infrastructure and quality of system throughput, including consistent, documented standards, ITSM standards and procedures.

Developed off-site, cloud-based applications, infrastructure security framework to make on-prime to cloud transitions smooth secure.

Effectively collaborate across cross-functional teams throughout various areas of operations, including work with clinical, research, facility, and finance teams.

Senior Network Engineer, Shirley Ryan AbilityLab, Chicago, IL Aug 2005 - Jul 2016

Designed and implemented multiple projects, enhancements and upgrades covering IT/IS infrastructure, including: LAN & WAN network, routers, switches, various gateways, Data center infrastructure, storage, disaster recovery, perimeter security, east-west and north-south data security, NSX and data center firewalls, Virtual environments, physical servers, email, Citrix, WebEx, eFax, file-print, Wireless networks, RF environment, telecom, location services, RTLS, ISE, network segmentation, FairWarning PHI protection. Technical security controls, ACLs, URL filtering, active directory security, soft token, tiered authorizations. Patching, penetration testing and SIEM products

Designed SRAlab’s call center, call distribution (Cisco UCCE/ICM) and call queue (Cisco IP-IVR) scripts that reduced implementation cost and improved call handling rate, including a Cerner (EMR) outbound dialer, which reduced no-show rates for outpatient appointments.

Implemented QOS and ACLs in-network and on external secured devices for different categories of traffic to achieve Confidentially, Integrity and Availability (CIA) goals for the data and systems.

Designed and implemented wireless network rollout, mass notification system and video conference system at SRAlab which enabled companywide virtual meetings.

Migrated enterprise routing protocols from OSPF to EIGRP and managed border equipment to improve the stability of the routing domain.

Worked with vendors and manufacturers on multiple upgrades to reduce network legacy equipment integration complications, including hardware and software compliance checks and ensuring supported status to minimize downtime, optimize bandwidth and free the system of bugs and defects.

Trained tier support teams on standard operating procedures (SOP) for customer solutions to improve support and post-implementation escalation of anticipated issues, which improved ITSM SLAs.

Built and modified site-to-site VPN tunnels with vendors, allied hospitals and partners, maintained white lists, URL filtering and security controls during Cisco PIX to Cisco ASA migration.

Supported remote access for VPN, RADIUS, MFA using Crypto hardware and soft token Citrix, Netscaler, WebVPN and provided network monitoring using NETCOOL, SolarWind and Cisco Prime

TRAINING AND CERTIFICAITONS

MCP, MCSE.

CCNA, CCNP (R&S), CCNP (Voice), CCIE (R&S written).

CISSP – Certified Information System Professional.

Palo-Alto firewall management.

Cisco ISE implementation.

Member of NSLS – National Society of Leadership and Success

COMMUNITY INVOLVEMENT

Director of Youth Services, BAPS Shree Swaminarayan Temple, Bartlett, IL



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