PRATHIBHA K.P
Project Coordinator
Over *+years of enriched experience in Re- Insurance, Insurance and Training domains. Handled a team of max. 25 consultants – Holding responsibility over KPI Performance, Shrinkage & Attrition. A result oriented self-starter with a proven ability to set priorities, diagnose and resolve complex issues in a customer-centric environment. Certified Process Training and Communication Training Expert with SCLP certification. Awarded Best Trainer for Process & Voice / Accent Training.
adj2ab@r.postjobfree.com
FARIDABAD, HARYANA (STATE) PIN-121008,
INDIA
SKILLS
WORK EXPERIENCE
Project Co-ordinator
ERNST & YOUNG
05/2019 - Present, Kochi,Kerala,India
Achievements/Tasks : Spot Award from Client within 10 months of join for Best Performance
EY Badge (Bronze) on Transformative Leadership
Worked as Executive Assistant and as Travel COE for 8 months for MENA clients(Sr.Manager due to ramp.
Currently handling projects for MENA region for 9 clients (Sr.Managers/Exec.Director & Partnes/Principal) in Dubai as a single FT, taking care of their audits and share points other confidential sites.
Handling seven senior managers in Jeddah region as Executive Associate.
Contact: J.R.Aswin - Contact Info- On Request
Senior Associate/Analyst
Sutherland Global Services
03/2015 - 03/2019, Kochi, Kerala,India
Achievements/Tasks• Process Trainer: Entrusted with New Hire training responsibilities post 6 months of consistent and outstanding performance • Communication Trainer: Handled 50+ batches including experienced and new hires post 3months of joining in Sutherland • Pudhuyugam CSR Activity Coordinator: Trained Government students over the weekends for two seasons on Communication and soft skills (2016-2018) • Trained students and also physically challenged students from DDUGK school Kochi on Communication and soft skills (2018-2019) • Trained candidates on communication and soft skills who got rejected during Sutherland hiring process and made them reappear for the interview and they got placed (2019) • Awarded as the Best Trainer (Process Trainer) for Re-insurance (Arch-Re) in Sutherland global Services – 2016 • Sutherland certified trainer with SCLP certification
Handled all the Training batches for first 3 months into production, where holding responsibility for KPI performances, Shrinkage and Attrition.
Certified Process Training and Communication Training Expert (Completed multiple batches for the program).
Three years of experience in Re-Insurance as underwriter assistant and process trainer in Image right and Citrix tool and handled property and vehicle cargo.
One year of experience in Standard Insurance in tool Citrix as Sr.Translator Associate and process trainer for 6 months. Trained on SOV cleansing in Argo Insurance with the tool Image Right, CAPS,RMS .
Participate and represent the program in all process related meeting with the client
Has involved in multiple Process Restructuring – enabling effective tracking mechanism resulted in operational efficiency for the program · Performed QC activities for in-house and cross functions LOBs within the program.
Only person who was entrusted to handle Critical Queues – CAT referrals and SOV
Contact: Shiju Sukumaran - Contact Info - On Request
WORK EXPERIENCE
Bankruptcy Specialist (Mortgage) for CITI Bank (US)
TATA Consultancy e-Serve (TCS)- BPS
07/2013 - 08/2014, Chennai, Tamil Nadu -India
Achievements/Tasks
Handled Voice part of the process, which involved outbound calls and Debt clearance
Process Expert – Moved to an acting support role and to handle all calls for new hirers and colleagues.
Contact: Mohammed Irfan- Contact Info -On request
EDUCATION
MBA-HR & Risk and Insurance Management
Indian School of Business Management &Administration
06/2015 - 06/2017, INDIA
Courses
HUMAN RESOURCE RISK & INSURANCE MANAGEMENT
Bachelor of Computer Technology
Anna University
07/2010 - 06/2013, India
HONOR AWARDS
PERFORMANCE AWARD (10/2020 - Present)
ERNST & YOUNG
Best Process Trainer (01/2016 - 12/2016)
Sutherland Global Services
Sutherland certified trainer with SCLP certification
PERSONAL DATA
LANGUAGES
TAMIL
Native or Bilingual Proficiency
HINDI
Limited Working Proficiency
MALAYALAM
Native or Bilingual Proficiency
ENGLISH
Full Professional Proficiency
TELUGU
Elementary Proficiency
SELF DECLARATION
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
PRATHIBHA K.P