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HR Assistant

Location:
Dubai, United Arab Emirates
Salary:
Negotiable
Posted:
February 09, 2021

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Resume:

PRATHIBHA K.P

Project Coordinator

Over *+years of enriched experience in Re- Insurance, Insurance and Training domains. Handled a team of max. 25 consultants – Holding responsibility over KPI Performance, Shrinkage & Attrition. A result oriented self-starter with a proven ability to set priorities, diagnose and resolve complex issues in a customer-centric environment. Certified Process Training and Communication Training Expert with SCLP certification. Awarded Best Trainer for Process & Voice / Accent Training.

adj2ab@r.postjobfree.com

+91-903*******

FARIDABAD, HARYANA (STATE) PIN-121008,

INDIA

SKILLS

WORK EXPERIENCE

Project Co-ordinator

ERNST & YOUNG

05/2019 - Present, Kochi,Kerala,India

Achievements/Tasks : Spot Award from Client within 10 months of join for Best Performance

EY Badge (Bronze) on Transformative Leadership

Worked as Executive Assistant and as Travel COE for 8 months for MENA clients(Sr.Manager due to ramp.

Currently handling projects for MENA region for 9 clients (Sr.Managers/Exec.Director & Partnes/Principal) in Dubai as a single FT, taking care of their audits and share points other confidential sites.

Handling seven senior managers in Jeddah region as Executive Associate.

Contact: J.R.Aswin - Contact Info- On Request

Senior Associate/Analyst

Sutherland Global Services

03/2015 - 03/2019, Kochi, Kerala,India

Achievements/Tasks• Process Trainer: Entrusted with New Hire training responsibilities post 6 months of consistent and outstanding performance • Communication Trainer: Handled 50+ batches including experienced and new hires post 3months of joining in Sutherland • Pudhuyugam CSR Activity Coordinator: Trained Government students over the weekends for two seasons on Communication and soft skills (2016-2018) • Trained students and also physically challenged students from DDUGK school Kochi on Communication and soft skills (2018-2019) • Trained candidates on communication and soft skills who got rejected during Sutherland hiring process and made them reappear for the interview and they got placed (2019) • Awarded as the Best Trainer (Process Trainer) for Re-insurance (Arch-Re) in Sutherland global Services – 2016 • Sutherland certified trainer with SCLP certification

Handled all the Training batches for first 3 months into production, where holding responsibility for KPI performances, Shrinkage and Attrition.

Certified Process Training and Communication Training Expert (Completed multiple batches for the program).

Three years of experience in Re-Insurance as underwriter assistant and process trainer in Image right and Citrix tool and handled property and vehicle cargo.

One year of experience in Standard Insurance in tool Citrix as Sr.Translator Associate and process trainer for 6 months. Trained on SOV cleansing in Argo Insurance with the tool Image Right, CAPS,RMS .

Participate and represent the program in all process related meeting with the client

Has involved in multiple Process Restructuring – enabling effective tracking mechanism resulted in operational efficiency for the program · Performed QC activities for in-house and cross functions LOBs within the program.

Only person who was entrusted to handle Critical Queues – CAT referrals and SOV

Contact: Shiju Sukumaran - Contact Info - On Request

WORK EXPERIENCE

Bankruptcy Specialist (Mortgage) for CITI Bank (US)

TATA Consultancy e-Serve (TCS)- BPS

07/2013 - 08/2014, Chennai, Tamil Nadu -India

Achievements/Tasks

Handled Voice part of the process, which involved outbound calls and Debt clearance

Process Expert – Moved to an acting support role and to handle all calls for new hirers and colleagues.

Contact: Mohammed Irfan- Contact Info -On request

EDUCATION

MBA-HR & Risk and Insurance Management

Indian School of Business Management &Administration

06/2015 - 06/2017, INDIA

Courses

HUMAN RESOURCE RISK & INSURANCE MANAGEMENT

Bachelor of Computer Technology

Anna University

07/2010 - 06/2013, India

HONOR AWARDS

PERFORMANCE AWARD (10/2020 - Present)

ERNST & YOUNG

Best Process Trainer (01/2016 - 12/2016)

Sutherland Global Services

Sutherland certified trainer with SCLP certification

PERSONAL DATA

LANGUAGES

TAMIL

Native or Bilingual Proficiency

HINDI

Limited Working Proficiency

MALAYALAM

Native or Bilingual Proficiency

ENGLISH

Full Professional Proficiency

TELUGU

Elementary Proficiency

SELF DECLARATION

I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

PRATHIBHA K.P



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