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Sales Customer, customer care, tele sales and international calling

Location:
Hyderabad, Telangana, India
Posted:
December 28, 2020

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Resume:

RESUME

RAJESH KUMAR.K

H.No. *-***/*,

Mallikarjuna Nagar,

Boduppal, E-Mail: adizyc@r.postjobfree.com

Hyderabad-500092 Cell: 970-***-****

CAREER OBJECTIVE:

Aim to be placed in a challenging organization that gives me scope to update my knowledge & skills in accordance with the latest trends and to take up challenging career and grow consistently along with the organization.

EXPERIENCE:

1. Working as a Customer Service Executive in Examity

Job Responsibilities Include:

●Speaking to clients and guiding them regarding the services.

●Trouble Shooting and resolving the quires

●Handling the escalation and providing the proper information.

●Updating the information and drafting the day to day files in the data base.

2. Worked as a KYC Analyst in Axis Securities Ltd from 2018-2019

Job Responsibilities Include:

●Speaking to the branches regarding the CASA forms

●Explaining & solving the queries of the customers for opening the Accounts

●Attending the client places if it is needed.

3. Worked as a Senior Sales Co-ordinator in SERVOMAX LIMITED from May 2017-2018

Job Responsibilities Include:

•Speaking to clients and counseling them regarding our services, keen follow ups with clients, constant effort to attract new clients.

•Handling walk- in clients and counseling them on the product depending on their requirements and priorities.

•Meeting several clients to guide them purchase our product.

•Product promotions

•Having thorough knowledge on various products.

•Monitoring client’s requirements and ensured best quality-oriented customer services.

•Established a regular contact with the customers through phone and email.

•Resolving customer queries and complaints promptly and within the stipulated time.

•Evaluating all information frequently to improve customer satisfaction level & escalate critical issues.

•Responsible for providing quality customer service on every call; communicate clearly and effectively with clients.

•Building client relationship and ensure client satisfaction through prompt delivery and service.

•Preparing Daily/Weekly/Monthly report of sales/process work.

4. Worked as a Senior Process Associate in Justdial Limited from May 2014 to April 2017.

Job Responsibilities Include:

Working as Process Associate in which business process is clearly explained by the paid listing benefits with Justdial.com and make his business to enroll in Just dial Organization.

EDUCATIONAL PROFILE:

CLASS/DEGREE

BOARD / UNIVERSITY

YEAR OF PASSING

PERCENTAGE

B.Tech( EEE )

JNTU Hyderabad

2013

64

Intermediate(MPC)

Board of Intermediate (Narayana Jr College)

2009

61

SSC.

Sister Stanislas English School.(Kurnool)

2007

75

ACHIEVEMENTS:

●Event organizer of District level event and other annual events of the college

●Runners in paper presentation competition in district level management event.

●Received many appreciations and Good feedbacks from Team lead, Senior Consultants, Clients through mails and phone calls.

●Received the Best Performer Award In Justdial Ltd For the fiscal year of 2014-15.

●Received best outstanding performance appreciation certificate in Axis bank.

STRENGTHS:

●My determination to learn; diligence at work.

●Adaptable and Flexible.

●Innovative Thinking.

●Good Interpersonal & Convincing skills.

●Flexible to environment & Quick Learner

●Good at Team Work

HOBBIES:

Photography

Exploring new places

Content Writer

Listening to Music

PERSONAL PROFILE:

FATHERS NAME : RAJU.K

DATE OF BIRTH : 13/08/1991

SEX : Male

NATIONALITY : Indian

LANGUAGE KNOWN:

English, Hindi and Telugu.

DECLARATION:

I hereby declare that above-Mentioned particulars are true to the best of my knowledge and belief.

Date: yours sincerely,

Place: Hyderabad RAJESH KUMAR.K



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