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Contact Details Manager

Location:
Johannesburg, Gauteng, South Africa
Posted:
December 27, 2020

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Resume:

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PERSONAL DETAILS

NGQALO NZWANA

NO.* NTEMI-MPILISO STREET

UNIT D211

SELBY VILLAGE

JOHANNESBURG

2001

CONTACT NO. 073*******

EMAIL. adizpw@r.postjobfree.com

ID NO. 880**********

DATE OF BIRTH: 1988 September 18

GENDER: MALE

LICENCE DRIVE: CODE 8

LANGUAGE PROFICIENCY

LANGUAGE SPEAK READ WRITE

ENGLISH GOOD GOOD GOOD

XHOSA GOOD GOOD GOOD

ZULU GOOD GOOD FAIR

PERSONAL SKILLS: Team player, quick and willing to learn, and always have a thirst for new discoveries.

EDUCATIONAL QUALIFICATIONS

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HIGH HIGHEST SCHOOL SUBJECT ENGLISH MATHEMATICS STANDARD ATTENDED: 2ND PASSED: LANG PASSED: SG HG ISIXHOSA J.S SKENJANA MATRIC 1ST LANG (2005) SENIOR HG SECONDARY (2005) BIOLOGY PHYSICAL SG SCIENCE SG

GEOGRAPHY HOT919FM RADIO SG TRAINING ACADEMY: 2019 EMPLOYMENT HISTORY

Fero Mobile: (01 Outbound May 2010 Call – 30 Center August agent) 2010 Radio Presenter: CCFM 3 – 6am 107.week 5 (01 days March 14 – 28 February 18) Creating content and 6 – overseeing 7:30am Sundays the production for both live and pre-recorded programs. Metropolitan Health (Client Group: Learner service 1 ship October program) 2010- Monyetla Work Readiness Program Claims Membership

Claims Department Premiums

Claims Assessor

Assessing Processing both foreign Edi claims and paper and claims facilitates and amendments. ensure that scheme exclusions are applied Ensure Review all and correspondence decide if a claim are needs archived to be and forced dealt through. within a 24 hour turnaround time. Assist Metropolitan Membership with claims / Health Correspondence investigation Group: Premium and escalations. Management Correspondence Clerk Adding, terminating and deceasing of dependents.

3

Preparing Reconciliation statements.

Sending requests for premiums.

Calculating refunds and credits.

Updating member’s profile (Status, address, contact details…….) Requesting outstanding documents (telephonically, email and via sms) Capturing of new membership applications

Membership Assurance

Daily Reports – Identifying and reporting of problems areas, trends and training needs with Leaders: the focus on development of Membership Correspondence Agents and Team Investigating the council of medical aid scheme complaints and providing recommendations. Preparing SLA reports (ensuring that SLA is within the agreed turnaround time) Liaise with different partnering Service Provider Networks. Generating reports to monitor quality levels of work. Prepare ad hoc reports for management reporting purposes using database query skills. Prepare monthly and weekly audit reports.

Attend and participate constructively in meetings with Senior Manager. REFERENCES

Lulie Program CCFM Masimini 107.Coordinator 5

Email: Cell: 076******* adizpw@r.postjobfree.com

Tel no: 021*******

Nondumiso Mbangi

Team Leader; (Premium Support Client services)

4

GEMS Business Unit

Metropolitan Health Group

Email; adizpw@r.postjobfree.com

Tel no; 021*******

Gcotyelwa Mtati

Team Leader: (Membership Department)

Gems Business Unit

Metropolitan Health Group

Email: adizpw@r.postjobfree.com

Tell no: 082*******



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