Address: ** *** *****-*****-*******, Gatineau, Québec, J9H 5K8
I have graduated from Algonquin College with a 1-year Dental Assistant Certificate. Through my previous experience in school and work, I have obtained the necessary skills to work in a dynamic fast-paced environment. I am very determined and open to further training and mentorship required in any business position to help accomplish the given work task to benefit my employer. I possess strong work ethics, communication, and diverse skills as a term player offering services in finance and administration. I have excellent interpersonal skills, self-motivated and achievement-oriented, sensitive to the needs of the company and committed to providing the best service possible. Experience in providing office support services in the following areas: finance, administration, and program support. I have experience in using a variety of software programs such as; Microsoft Office (Word, Excel, PowerPoint, and Outlook. I am very interested in finance and providing client-centric support services. I am seeking opportunities to further my career and experience with Public service.
DENTAL ASSISTANT September 2018- October 2019
Algonquin College, Ottawa, ON Graduated
NATIONAL LIFESAVING SOCIETY January 2015- February 2018
Red Cross, Ottawa, ON. Graduated Certificates; Emergency First Aid, CPR-C, Airway management, WHMIS, Nation Lifeguard Society, Safety water instructor, PIPEDA training.
ST. PAUL HIGH SCHOOL September 2010- August 2016
Secondary School, Ottawa, ON Graduated
•Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, OneNote).
•Capable of working within a time frame and/ or under pressure to complete tasks.
•Perform tasks with efficiency, accuracy and in accordance to standards.
•Financial skills and Scheduling (schedules, requests, rentals at Accora Village)
•Flexible work schedule.
•Keen on problem-solving and analyzing client issues.
•Able to multitask and meet deadlines.
•Ability to work in a team as well as independently.
Trillium Dental, Ottawa, ON December 20, 2019 – Present
•Managing insurance claims and handling accounting.
•Responsible for replying to emails, answering telephone calls, scheduling appointments and verifying for confirmation recalls.
•Professional use of Abledent dental software.
•Providing information on financial treatment plans.
•Collecting payments through insurance, cheque, cash, debit, or credit.
•Promoting specials to new and old clients while increasing company sales/profit.
•Entering codes into the computer database.
•Requesting additional insurance coverage for more dental units.
Kanata North Dental, Ottawa, ON October 3rd, 2019- October 23rd, 2019
Dental Assistant (Coop placement)
•Fully licensed and registered Dental Assistant level 2.
•Maintain and update client health records through software Sapphire.
•Educated client on post-operative care such steps to take after dental treatment has been completed.
•Communicating with clients in regards to fees/ expenses, alternatives, and preventions of dental work.
•Assisted and anticipated dentist’s need’s when passing instruments or mixing materials.
•Maintained sterilization, cleanliness, presentation of work tools, stock room, and disinfect examination rooms after each use.
•Exhibit diligence in research and continual learning.
•Compassionate and understanding to client's symptoms of discomfort.
Accora Village, Ottawa, ON June 9th, 2015- August 28th, 2018
Lifeguard / Swim Instructor
•Fully licensed lifeguard and swim instructor certified with Red Cross.
•Supervision of facility while ensuring safety of those within the building.
•Advertising and marketing activities within the facility for residence such as (daycare, education programs, summer camps, seasonal events, yoga classes, aquafit, endurance and adult swim).
•Providing emergency care and treatment to those who need medical attention.
•Trained several new employees to adapt to the company’s policies and protocols.
•Provide excellent customer service in addressing any issues and concerns in a respectful timely matter
•Keyholder for open and closing shifts.
•Schedule and create swimming lesson plans for all ages of people.
•Finance work (Management of money and investing).
•Education parents on water safety including children to prevent drowning or physical injury while in the pool or on the deck.
•Bookkeeping of pool maintenance.
Centrepointe Medical Centre Ottawa, ON January 9th, 2016- June 28th, 2016
Administrative Assistant (Coop placement)
•Organize and schedule medical appointments.
•Respond to clinic emails, answering telephone calls and notifying patients of their following booked appointments.
•Reviewing the client’s health history and medications they are currently taking.
•Telephoning other business company’s such as pharmacies to have client medical medication history faxed to clinic.
- Available upon request -