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Director of Safetyand Security

Location:
New York, NY
Posted:
December 27, 2020

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Resume:

MARK FRANKLIN

*** * ***** ** *** ** New York, NY 10033 // adizmx@r.postjobfree.com // 917-***-****

CAREER PROFILE

Senior Director of Security with 20+ years leading Safety and Security teams with Fortune 500 hospitality operations; involving multimillion dollar projects in Fire Life Safety, Access Control, Incident Reporting, Team Member ID’s CCTV resulting in a safer and controlled environment. Lead teams in multi-faceted safety programs resulting in a 30% decrease in team member accidents and an increase in process efficiency. Developed systems and procedural policies resulting in a more aligned environment to increase guest satisfaction.

CAREER HIGHLIGHTS

• Wrote, planned and executed Security plans for multi-national events on both coasts for Seattle WTO global meeting, PM of Israel for the NYC UN General Assembly. Resulting in no serious injuries to guests or staff.

• Bringing technology upgrades to all assigned teams to digitize operations resulting in better work flow through training and information sharing.

• Successfully wrote, planned and performed training material in multi-cultural environments on topics of Safety, OSHA, Emergency Procedures, Suspicious Activity, Team Building, Fire Prevention. PROFESSIONAL EXPERIENCE

Director of Security 2017 - Present

Conrad NY - Midtown – (Currently Managed by Hilton Worldwide) Direct all security (Contract) personnel in Four Star Hotel environment

§ Member of Project Management Team; 90 million Hotel Renovation Project: Coordinated all CCTV, Security components of full building renovation. Included daily update meetings with contractor and PM staff to meet scope of work details. Coordinated supplemental security functions for project to include security contractors and in-house staff. This resulted in on time completion of project.

§ Project Manager Team; 2.5 million dollar Life Safety upgrade project: Coordinated upgrade project with vendor and sub-contractor for the installation of new alarm devices and full wired infrastructure. Daily meetings with electricians to oversee progress and determine availability of rooms for access. Check-ins with Alarm vendor to ensure project is on schedule and troubleshoot when necessary. Resulting in first FDNY Letter of Approval for operation in 20 years.

§ CCTV Upgrade Project Team Lead; project manager for system wide upgrade from analog to digital iP cameras with Exacq switch controls resulting in better coverage of property and enhanced video evidence for investigations. Reengineered Command Center for better process efficiency resulting in faster access and egress of staff, vendors and contractors

§ Custodian Of Records; point person for any and all subpoenas received by the operation. Developed new system of processing through Legal resulting in on time materials submitted to parties concerned. Director of Security 2015 - 2017

London NYC Hotel (Managed by Interstate Hotels and Resorts)

§ Security Lead and Liaison; Wrote and Coordinated security plan while assisting Secret Service and the Israeli Consulate for the Israeli Prime Minister hotel stay during the 2015 and 2017 UN General Assembly resulting in no incidents to the safety of the party and enjoying a very positive guest experience.

§ Developed OSHA regulation training format for all staff especially union employees: This was accomplished through developing a database consisting of 100% training records and targeting all new hires that had not received training.

Director of Security 2008 - 2015

London NYC Hotel (Managed by Luxury Resorts)

§ Lead Project Team in conducting a full OSHA Standards Audit of the hotel and prepared resolution list: Based the audit on the current OSHA 29 CFR 1910: 132,133,134,135, & 136 Developed punch list for all areas with code violations and updated list as points were completed.

§ Administered hotel-wide Security Alert awareness program: Through coordination with NYPD on matters of interest to the operation concerning terror alerts and local events effecting business flow such as Parade routes, Dignitary movements, resulting in greater awareness and safety. Accor North America 2006 – 2008

Director of Security

Novotel New York Times Square Hotel

Directed all security and engineering personnel in a union environment (30 ppl)

§ Awarded Interim Director of Engineering responsibilities in addition to Security: After only 9 months on the job due to taking control of “over budget” Capitol Expense projects saving the company $20K and NYC Health Department violations saving the company $9k in additional fines. This was accomplished through vendor negotiations to receive credit for materials supplied and taking control of daily oversight of ongoing projects. Violations were significantly reduced through court appearance and demonstration of violation items being corrected.

§ Established a streamline reporting system for Worker Compensation claims: Redesigned report form for ease of use to officers. Coordinated with insurance carrier for up to date report status resulting in closing 40% of open cases. Developed a case file management system, which resulted in a more comprehensive follow-up program.

Director of Security 2005 – 2006

Westin Times Square Hotel

• Directed security staff of 20 officers and 3 Supervisors on all safety and security program initiative including Incident reporting, Workers Compensation investigations, celebrity security details and client security coverage for events.

Director of Safety and Security 1997 – 2005

Sheraton Seattle Hotel and Towers

• Wrote and Coordinated Security Plan for the 1999 World Trade Organization (WTO) delegation. Resulting in no major injuries to delegation guests after city riots and protests

• Represented hotel in wrongful death case involving guest. Successfully provided expert testimony and jury found in favor of hotel.

Director of Security 1994 – 1997

The Palace Hotel (Sheraton Hotel)

• Directed staff of 15 officers and 2 supervisors

EDUCATION

§ BS, Business Administration & Hotel Management o Ashland University, Ashland, OH

ADDITIONAL INFORMATION

§ Fire Safety Director Certificate of Fitness #84411339

§ TiPs Certified Trainer #54143

§ OSHA Authorized Outreach Trainer (501)



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