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Technician Service

Yerevan, Armenia
December 27, 2020

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Hampig Apkarian

Komitas Ave - Yerevan

Arm +374-********/Leb; +961-********


Languages: Armenian – Fluent Technical: MS Office

Arabic – Fluent Excel

English - Fluent DMS

Professional Experiences

McLaren/Lotus Workshop Supervisor – Rymco (Chiyah - Lebanon) June 2017 – August 2020

• Submit Technical Requests and Dealer reports

• Supervise McLaren breakdown, pickup and delivery (24/7)

• Budgeting & forecast reports

• Perform quality control and road tests

• Identify client’s needs and explain service packages to them, which may involve technical description and special treatment

• Receive and review feedback from customers and follow up to Ensure CS

• Assist technicians in Diagnose guidelines and repair shortcuts

• Monitor aftersales department for internal audit purpose GMC Workshop Supervisor-Rymco Chiah

October 2015- June 2017

• Follow up fix right first time and implement actions where necessary

• Monitor diagnostic carried out by technicians

• Keep track on R/O, invoices, filling and special tools for Audit purpose

• Achieve labor, parts and RO targets

• Regularly report progress on each job and quickly communicate delays or concerns with Management

• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved

• Direct KPI’s(efficiency/utilization/productivity)to achieve monthly target

Bodyshop Supervisor

Tewtel Group: Exclusive Dealer for Honda, Range Rover, Ford, and Aston Martin - Verdun, Lebanon

July 2009 – September 2015

• Scheduling reception timetable and bookings

• Performing job distribution on weekly basis

• Prepare estimates and get insurance approval

• Update customers with vehicle status and delivery date

• Monitor daily workflow and follow-ups

• Maintain customer service propositions to accomplish CSI

• Maintaining customer loyalty and company integrity

Technical Advisor /Technician

Gargash Enterprises (Deira main branch): Mercedes-Benz Dealer in UAE & Northern Emirates - Dubai, United Arab Emirates

July 2006 - March 2009

• Handling VIP and Royal Family Vehicles

• Managing repairs as per customer complaints (in workshop)

• Interpret customer concerns and comments for the technician to repair

• Estimate cost and time needed for the repair to the customers

• Periodically updating customers on the progress of their vehicle during the service and explaining the work performed and charged fees

Electrical Technician

Diagonal Technology Company: Mercedes Benz & BMW - Dora, Lebanon March 2003 - June 2006

• Complete car diagnosis

• Engine wiring installation and repairs

• Climate control Diagnosis and maintenance

• Traction & stability systems (ABS, ESP, Air-Matic, ASD, ABC, ASR,, ASG, SBC)

Mechanical Technician Kazan Racing: Specialized in Japanese Modified cars

• Complete car disassembling and assembling for modification and races

• Complete Engine & Transmission reparation

• Turbo & Supercharger kit installation

• Perform Aftermarket parts & Ecu wiring modification Seminars /Training Attended

• McLaren Vehicle Technology (Dubai)

• McLaren Warranty & Admin Training (Dubai)

• McLaren Parts Management Training (Dubai)

• McLaren Aftersales Customer Experience (Woking/UK)

• McLaren 720s New Product (Dubai)

• Sport Series Sales Boost Workshop (Dubai)

• Body shop Basic Training Level 1/2(Honda Training Center Dubai)

• Service Advisor Personality Training (The Change Associates/Dubai) Education

2003-2006: Graduate in Electro-Mechanical & Automotive Diagnostics-Byblos Institute Beirut

2001-2002: High School Graduate-Sophia & Hagopian High School)- Beirut

• References are available upon request

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