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Desktop Support Engineer

Mumbai, Maharashtra, India
December 27, 2020

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Contact: +919*********


Career Objective

To strive for excellence as a technical support engineer with dedication, focus, proactive approach, positive attitude and passion. And to utilize my knowledge and skills in the best possible way for the fulfillment of organizational goals. Career Path:

Education Summary

Qualification Subject Collage name Year CPGA

Bachelor Of


Electronics and



Sathyabama University

- Chennai

2015 70



HSC Computer Science S.M .H.Higher Secondary

School – Sirkali.

2011 54



SSLC S.M.H.Higher Secondary

School – Sirkali.

2009 52


Course completed CCNA Routing & Switching, certification course in order to get more knowledge about networking.

Professional Experience

Organization : Rlabs Enterprise Services Pvt Ltd

Location : Bangalore

Designation : System and Network Administrator

Experience : 1 Years

Duration : July 2019 to July 2020

Job responsibilities

Helpdesk Ticketing System: Handling user raised tickets, Categorization of ticket and taking remote capture to resolve and attend the issues on time and escalating the out of scope alerts to next level engineers.

Windows System Administration: Installation & configuration of Windows server 2008R2. Managing and Administrating AD like creation and deletion of Users & Groups, user account maintenance. Installing & Configuring DNS like register forward and reverse look up zones. Installing and configuring DHCP. Providing storage share access to users, Configured SSL VPN technologies, Managing & Monitoring browser log reports using Sophos, Filtering the windows Event logs content. Updating Windows system patches and updates.

Remote Support: Providing support to clients by Remote control, Using Remote tools like Bomgar.

NAGIOS Monitoring: Installing & Configuring Nagios server. Monitoring servers health by status, Alarm and Mail alerts. Adding and removing of hosts in Nagios. Networking: Basic networking like LAN Routing, Configuring & Troubleshooting IPV4, WIFI. Crimping, testing end to end network using LAN tester. Basic knowledge on Switches, Routers, Wi-Fi access points, TCP/IP. MS Office: Installing and activating MS Office 2013, OFFICE 365 products, Configuration of MS Outlook 2013, MS Excel support and troubleshooting. Data Center Management: Installing and Configuring RAID in server machines. Managing Data Center consisting of DELL PowerEdge R620 servers. Upgrading BIOS, Firmware and lifecycle of every server and Hardware troubleshooting. Desktop & Grand stream IP Phone Support: Providing desktop support like installation of OS Windows 10, 8, 7 and Security applications. Configuration and troubleshooting of desktop, network, multi-function printers, scanners, copiers mobile devices like I-phone, any smart phone which has E-mail management responsibility. Installing Updating Antivirus. Enable Disable Services in OS. Hardware & Software Troubleshooting. Installation & Configuration of GXP 1625 IP Phones. IT Infrastructure Management: Managing Infrastructure like Asset management including all hardware devices and Software using Webpay Inventory management tool, Managing Microsoft license and AV license.

Previous Experience

Organization : Prime Focus Technologies

Location : Bangalore

Designation : Digital Media Executive

Experience : 3 Years

Duration : June 2015 to Aug 2018

Job responsibilities

• PFT’s Play-out Monitoring Service will input reliable data into BARC’s Audience

• Measurement System for monitoring content, promos and TVCs across channels.

• We scan over 400 channels on a daily basis and create metadata for all programs, promos and commercials broadcasting on individual channels.

• Previously worked as a Quality Analyst for 14 months on BARC project and check for all the metadata created each day is correct or not.

• Finally worked with HOTSTAR project, Quality Checking for programs broadcasting on Hotstar.

• Cataloging includes transcoding and removing the unwanted content from videos.

• Check Video Segregation accuracy.

• Quality checking of cataloged files received from clients like starplus,HBO, FOX, etc.

• Manages content, poster images processing,meta data processing in the content management system to hotstar.

• Tool management including pointing bugs in the CMS tool. Personal Skills

• Good Communication.

• Dedicated team player.

• Time Management.

• Personal Integrity.

• Quality assurance and control.

• Flexible with travel overseas.

Personal Details:

Nationality : Indian

Languages : English, Tamil

Marital Status : Single

Date of Birth : 05/06/1994

Current Address : Sirkali,Tamilnadu

Permanent Address : No : 2/40, Agraharam

Mathiravellur, Sirkali – 609108.


I hereby declare that the above particulars are true and correct to make my knowledge and belief.



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