Shaker Mohamed Elsobky
Value offered 12 years of hands-on experience in bank Relationship Management, Customer Service
Marketing & planning -SME-Life Insurance
A thorough professional with a proactive attitude and a good team player with high
Skilled in formulating, implementing, and monitoring S&D plans to over-achieve the
Strong command of business protocols and experience in conducting business with
Governments and executives
Relationship Management Business &channel Development
Customer Service Territory Startup & Turnaround
Market Expansion Strategies Negotiations &sales Cycles
Wealth Management Strategic Partnership Building
ADCB Islamic Department
From 12-02-2018 up to date.
Designation: Customer Service Officer. Retail banking
Manage sales and customer service functions with the retail distribution unit and branches
Source and process all complete error-free Account opening personal and commercial / Personal Finance for local and Expat credit card/car Murabaha Applications /Home Mortgage Finance
commercial SME and POS to the relative departments. Sale Life Insurance as Educare- woman care plans to all related customers.
Provide specialist information, guidance, and advice to the customer through the delivery of customer service and to achieve customer delight.
Carry out all branch administrative tasks, ensuring all activities customer service with accuracy within timescales, whilst providing excellent customer service with appropriate process and procedures.
Dubai Islamic Bank
Designation: Customer Service Officer. Retail Islamic banking
Responsible for handling all retail customers of the branch. And SME.
Handel all business includes Auto finance, Personal finance Islamic credit cards, Islamic accounts, etc. National personal finance for local and Home Mortgage Finance
Given the responsibility to handle Al Dana Customer (High Net-worth Customers) to expand
Both asset and liability portfolio.
Commercial Bank of Dubai
(From 20-10-2013 to 30-05-2016
Designation: Customer Service Officer. Retail and commercial banking
Responsible for handling all retail customers of the branch.
The targeted business includes Auto loan, Mortgage loans, UAE Personal loan + Expatriate loan
Credit Cards, Retail Accounts, etc.
Sale Life Insurance plans as Educare- woman care to all related customers.
Given the responsibility to handle Al Dana Customer (High Net worth Induvial Customers) to expand
Both asset and liability portfolio.
Carry out all branch administrative tasks, ensuring all activities customer service with accuracy within timescales, whilst providing excellent customer service with appropriate process and
Manage day to day branch operation activities varies from handling customer requests to issue locker facilities.
United Arab Bank
(From 5-12-2010 -01-10- 2013
Designation: Relationship Officer- Consumer banking
opening account current and saving
cars financing (finance all vehicles new-used)
UAE Personal loan + Expatriate loan
Islamic credit card-and convention credit card
Comply with the staff code of conduct at all times to ensure a positive image of the bank is presented to both internal and external customers.
Is responsible for having all the revenue management processes in place in the branch
Implements the branch manager strategy daily
(From 06- 02-2007 – TO 30 -11-2010
Designation: Sales officer Auto Loan
Responsible for financing all vehicles from Al-Futtaim Mo–from 02-2007to 03-2009
Responsible for financing all vehicles from Trading Enterprises (Honda) Fujairah Branch and –from 03-2009 to 11-2010 Al-Futtaim Motors RAK Branch
Responsible for cross-selling (CC & Auto Insurance & FD) dealing with all authorized & none authorized Dealers
Bachelor's degree from Faculty of Commerce Tanta University, Egypt May 2000.
Finance & Marketing.
Operating Systems: MS Office (Word /Excel/PowerPoint/outlook) windows (all)
Use banking system as –CRM System –T24 system –Finnone system –Flexes cube system –BPM system
Arabic: Mother Tongue
Expert written and verbal fluency in English
Date of Birth: 21st July 1977
Marital Status: Married
Driving License Valid
The facts stated above are true to my knowledge and belief