Shaker Mohamed Elsobky

Email: adiyv0@r.postjobfree.com

Mobile: 009****-*******

Value offered 12 years of hands-on experience in bank Relationship Management, Customer Service

Marketing & planning -SME-Life Insurance

A thorough professional with a proactive attitude and a good team player with high

Interpersonal skills.

Skilled in formulating, implementing, and monitoring S&D plans to over-achieve the

Targets

Strong command of business protocols and experience in conducting business with

Governments and executives

Key Skills

Relationship Management Business &channel Development

Customer Service Territory Startup & Turnaround

Market Expansion Strategies Negotiations &sales Cycles

Wealth Management Strategic Partnership Building

Work Experience:

ADCB Islamic Department

From 12-02-2018 up to date.

Designation: Customer Service Officer. Retail banking

Job description

Manage sales and customer service functions with the retail distribution unit and branches

Source and process all complete error-free Account opening personal and commercial / Personal Finance for local and Expat credit card/car Murabaha Applications /Home Mortgage Finance

commercial SME and POS to the relative departments. Sale Life Insurance as Educare- woman care plans to all related customers.

Provide specialist information, guidance, and advice to the customer through the delivery of customer service and to achieve customer delight.

Carry out all branch administrative tasks, ensuring all activities customer service with accuracy within timescales, whilst providing excellent customer service with appropriate process and procedures.

Dubai Islamic Bank

From 01-07-2016-30-01-2018

Designation: Customer Service Officer. Retail Islamic banking

Job description

Responsible for handling all retail customers of the branch. And SME.

Handel all business includes Auto finance, Personal finance Islamic credit cards, Islamic accounts, etc. National personal finance for local and Home Mortgage Finance

Given the responsibility to handle Al Dana Customer (High Net-worth Customers) to expand

Both asset and liability portfolio.

Commercial Bank of Dubai

(From 20-10-2013 to 30-05-2016

Designation: Customer Service Officer. Retail and commercial banking

Job description

Responsible for handling all retail customers of the branch.

The targeted business includes Auto loan, Mortgage loans, UAE Personal loan + Expatriate loan

Credit Cards, Retail Accounts, etc.

Sale Life Insurance plans as Educare- woman care to all related customers.

Given the responsibility to handle Al Dana Customer (High Net worth Induvial Customers) to expand

Both asset and liability portfolio.

Carry out all branch administrative tasks, ensuring all activities customer service with accuracy within timescales, whilst providing excellent customer service with appropriate process and

Procedures.

Manage day to day branch operation activities varies from handling customer requests to issue locker facilities.

United Arab Bank

(From 5-12-2010 -01-10- 2013

Designation: Relationship Officer- Consumer banking

Job description

opening account current and saving

cars financing (finance all vehicles new-used)

UAE Personal loan + Expatriate loan

Islamic credit card-and convention credit card

Comply with the staff code of conduct at all times to ensure a positive image of the bank is presented to both internal and external customers.

Is responsible for having all the revenue management processes in place in the branch

Implements the branch manager strategy daily

Emirates NBD

(From 06- 02-2007 – TO 30 -11-2010

Designation: Sales officer Auto Loan

Job Description:

Responsible for financing all vehicles from Al-Futtaim Mo–from 02-2007to 03-2009

Responsible for financing all vehicles from Trading Enterprises (Honda) Fujairah Branch and –from 03-2009 to 11-2010 Al-Futtaim Motors RAK Branch

Responsible for cross-selling (CC & Auto Insurance & FD) dealing with all authorized & none authorized Dealers

ACADEMIC QUALIFICATIONS

Bachelor's degree from Faculty of Commerce Tanta University, Egypt May 2000.

Finance & Marketing.

Computer Skills:

Operating Systems: MS Office (Word /Excel/PowerPoint/outlook) windows (all)

Use banking system as –CRM System –T24 system –Finnone system –Flexes cube system –BPM system

Languages Known:

Arabic: Mother Tongue

Expert written and verbal fluency in English

Personal Information:

Date of Birth: 21st July 1977

Nationality: Egyptian

Gender: Male

Religion: Muslim

Marital Status: Married

Driving License Valid

The facts stated above are true to my knowledge and belief

Shaker Moh

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