Donald Wynn

Los Angeles, California

adiyba@r.postjobfree.com • 714-***-****

Service Delivery Manager & Sr. Program/Project Manager

Project and Program Management / Vendor Management / Account Management / Process Improvements/

Industries: Healthcare, Automotive, Manufacturing, Logistics, Telecommunications, Property Casualty Insurance.

In-depth expertise in enterprise and IT projects and program management as a high-level business and technical leader. Excel at service delivery management, technical delivery management, end-to-end account management, and client services leadership.

Excellence across multiple industries, including Automotive, Telecom (CDMA), Manufacturing/Logistics (SAP modules)

Healthcare (ICD10, Clinical Advance, Medicaid, Medicare, Market Exchanges; Certified Trizetto QNXT and Facets in Claims, Enrollment, Eligibility, Encounters, Capitation

Areas of Expertise:

Strategic Planning and Implementation

Resource Allocation and Budgeting

Comprehensive Account Management

Business and Process Development

Daily Operations/Team Leadership

Service Now

Agile/Scrum/Waterfall Leadership

Cross-Functional Performance Management

Resource and Needs Forecasting

Migrations and Business Transformations

Customer/Stakeholder Relations

PMO

Professional Experience

Cognizant Technology Solutions – Multiple Global Regions

Service Delivery Manager & Program and Project Manager (July 2014 to June 2020)

Oversaw multiple engagements and projects as a leader in global and national enterprise implementations and programs.

Strategically planned and implemented project plans and program missions, including digital engagements and support, customer management, and a wide array of consulting. Led program governance, allocated and managed resources, and leveraged Agile/Waterfall methods to ensure on time and under budget delivery. Managed Application Development projects, including scope of work, forecasting and reporting, team performance, and client/stakeholder relations.

Selected Contributions:

APAC Engagement Lead and Service Delivery Manager (2019 to 2020): Successfully managed strict SLA, KPI compliance through effective program/project management, vendor management and account management

PSEG Service Delivery Manager/Infrastructure Program Manager (2019): Realized long-term expense savings through diligent delivery of Cisco ACS projects across multiple New Jersey and New York sites.

Engagement Partner, Life Net Health Science: Virginia Beach, VA (2018 to 2019): Effectively managed and maintenance of multiple SAP projects (SAP/FI/CO, SAP/SD, SAP/MM).

Service Delivery and Program Manager, Wellmark (2017 to 2018): Championed implementation of Healthcare projects to achieve pass rates and streamline procedures.

Service Program and Senior Project Manager, Horizon (2017): Excelled as a Program leader for a healthcare care platform and integration, including effective management of high-value solutions and consulting services.

Service Senior Project Manager, Anthem Blue Cross Blue Shield of Virginia (2014 to 2016): Spearheaded the qualification and certification of more than 4,000 hours in IT enterprise program management and project management.

Molina Healthcare – Long Beach, California

I.T. PMO Program Manager (June 2013 to June 2014)

Spearheaded a large Program Management Office in support of a CRM program for Market Exchanges on a healthcare platform.

Managed accounts, strategically planned healthcare portfolio, and ensured prompt and resourceful project execution and go-to-market commercialization. Led cross-functional teams and initiatives, developed and implemented policies, and established Quality Assurance processes. Oversaw functional and integration vendor teams (Avanade and Infosys), managed performance, and mentored/trained team members.

Selected Contributions:

Realized outstanding results and streamlined workflows through the on-schedule rollout of a Market Place project.

TEK Systems & HMSA (Blue Cross Blue Shield of Hawaii) – Honolulu, Hawaii

EPMO Senior Program and Project Manager (October 2012 to May 2013)

Drove CRM projects and implementations in accordance with ICD10 and HIPAA 5100 guidelines as a key leader and expert.

Oversaw Application (PEGA) and Infrastructure (SAN/Storage, EMC, VMWare, Wintel) implementation as a key project leader. Led project kickoff meetings, coordinated with cross-functional leaders, and managed team performance. Spearheaded multiple projects, including alignment of schedules and performance with project goals and expectations. Managed scope determinations, cost estimation and control, and continuous process improvements.

Selected Contributions:

Successfully implemented projects under tight deadlines and budgetary constraints, increasing HMSA revenue by 15% in Q1 of 2013.

Sprint Nextel Corporation – Irvine, California

PMO Associate Director and Product Manager (November 2008 to October 2012)

Gained over 15k project management hours in Enterprise IT and program management as a key business planner and implementation leader.

Developed comprehensive and effective business plans, managed schedules and scope, allocated budgets, and led Quality Assurance functions. Opened new product lines supporting Blackberry and iPhone 4S in addition to managing Samsung Galaxy 3 initiatives.

Selected Contributions:

Successfully implemented $60M Blackberry and $50M CDMA Monthly Unlimited iPhone projects and increased Sprint SPG Revenue by 40% between 2009 and 2010.

Additional experience as an IT Development Manager and Program/Project Manager at Farmers Insurance Group;

Senior Project Manager at American Honda Motors and American Honda Finance Corp.;

Managing Director/Account Executive at Accenture Consulting (APAC);

Multiple consulting engagements.

Education and Credentials

Master of Business Administration (MBA) Indian School of Business (ISB)

Bachelor of Science in Organizational Management University of La Verne School of Public Administration and Management

Certifications: Six Sigma Green Belt, Certified ITIL Level II, Certified Scrum Master (CSM), Project Management Program (University of California, Irvine).

US Citizen

Languages: Chinese (Cantonese), French, English, Vietnamese

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