TEJAL SHIVARKAR

Email: adivnr@r.postjobfree.com Contact No: 805-***-****

PROFESSIONAL SUMMARY

• 4 years of experience in the field of Project/Business Analysis with strong analytical thinking, project management skills, organizational skills, and excellent communication skills

• A master’s degree in IT and a bachelor’s degree in Computer Science

• Expertise in Software Development Lifecycle (SDLC) methodologies such as RUP, Agile / Waterfall/ Spiral methodologies with hands on experience in all of them

• Experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document

(FRD) and Software Requirement Specification (SRS) across the deliverables of a project

• Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team, development, and QA team for project meetings, walkthroughs, and customer interviews

• Expertise and hands-on experience in SQL and RDBMS for Analysis, Reporting, and testing purpose

• Experience in writing and executing SQL Queries for Databases such as Teradata, Oracle, and MySQL

• Expertise in managing multiple projects while maintaining constant communication with the relevant stakeholders.

• Prioritize and roadmap projects in pipeline based on customer needs

• Experience in requirement elicitation, analysis, design, and maintenance of solutions facilitating business requests

• Experience in conducting JAD sessions with SME (subject matter experts), stakeholders, developers, and end-user representatives to make sure all the stakeholders and developers are on the same page

• Organized weekly Project Status and Task Review meetings

• Resourceful and Creative problem-solver with a proven aptitude to analyse and translate complex customer requirements and business problems

• Expertise in translating Business needs into end-user reports with Business Intelligence Tools like Tableau

• Proven strength in problem solving, system analysis and strong analytical and product management

• Expert in UML methodology to create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model

• Tracing requirements throughout the development process and verifying adherence using the requirements Traceability Matrix (RTM)

• Good experience in developing Test Plans, Test Strategies, Test Scenarios, Test cases by reviewing Business and Software Requirement specifications and creating Gap Analysis for test purpose

• Working with different tools like Minitab, Process Model and SAP Crystal Reports to monitor and regulate performance of projects

• Excellent PowerPoint presentation skills

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• ITIL and ISTQB certified at foundation level

EDUCATION

Master of Science in Information Technology Nov 2020 California Lutheran University - GPA: 3.90/4.00

Bachelor’s Degree in Computer Science June 2016

Pune University, India – GPA: 3.80/4.00

Related courses: Project Management, Information Technology Management, Software Planning and Development, Enterprise Systems, Data Management, Data Structures and Algorithms, Foundations of Business Statistics, Healthcare Information Technology, IT strategy and Business Value, IT Architecture Infrastructure

TOOLS AND TECHNOLOGIES

Methodogies: RUP, Agile, Waterfall SDLC

Testing Tools: HP Quality Centre

Business Modelling Tools: Rational Rose, Microsoft Visio Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express

Project Management: Microsoft Project, Microsoft Office, Jira Databases: MS-Access, SQL Server, Oracle

Reporting Tools: Crystal Reports, Process Model, Minitab Data Visualization tools: Tableau, SPSS, Power BI

Software Languages: Java, SQL, C++, XML

General: Introduced to using SharePoint, BMC Remedy, and Visual Studio and learned Scrum methodologies.

PROFESSIONAL WORK EXPERIENCE

Business Analyst Aug 2016 – Dec 2018

CAPITA, India

• Conducted several Requirement Gathering Sessions (JAD) for gaining detailed requirements and finalized Business Requirement Document (BRD) and translated Business requirements to functional (FRD)

• Followed all the phases in the Software Development Life Cycle for successfully launching the Mobile App

• Analyzed, converted and documented business requirement into BRD, User Stories and SRS

• Conducted JAD sessions for better understanding of the project goal and refined the business requirements in coordination with multiple teams

• Participated in the complete Software Development Life Cycle (SDLC)

• Documented business processes and analyzed procedures and projects using Minitab software to create project reports on weekly basis

• Provided regular verbal and written status reports to IT management and business community; published meeting and maintained project plans Tejal Shivarkar Page 2

• Designed and prepared weekly reports for PM including Status on updates of project, product, and clients

• Designed and developed Use Cases, ActivityDiagrams, SequenceDiagrams, OOAD using UML and BusinessProcessModeling

• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives

• Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Centre and its modules (Requirements, Test plan, Test lab and Defects)

• Coordinated with the project team and testing team to revise project artifacts (use-cases website specifications, test scripts and web content analysis) to reflect requirement changes

• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives

• Involved in preparing SDLC Documents such as Business Requirement document (BRD), Functional Specification document (FSD), Test Plan, Test Report and went through all the use cases and issue logs

• Experience to test along with Agile and SCRUM team and worked in an agile team using SCRUM methodology for testing web, mobile-web, and Rest-API & Mobile web-based application

• Hands on experience in testing of Web based and Client/Server Applications

• Managed test process, test plans, test case drafts, matrix reports, defect tracking system etc

• Conducted Joint Application Development (JAD) sessions with IT groups

• Worked with Finance and IT department to operate across functions

• Maintained and monitored project progress and status through MS Project. Presented periodic/monthly status reports to the Project manager to serve as the team's assessment of the project and its schedules

• Worked as POC with key responsibilities, which were highly accountable and aligned towards client requirements

• Worked with the QA team to test the website and reviewed their notes

• Designed and implemented SSIS ETL processes for various assignments and worked with different sources for data gathering, cleansing, summarizing, and reporting of business metrics

• Involved in data validation of the results in Tableau by validating the numbers against the data in the database tables by querying on the database

• Implemented CMMI L5 processes and practices at organization level

• Conducted trend analysis and have good experience in solving analytical problems and documentation and implemented CMMI L5 processes and practices at organization level

• Gathered data from financial and medical projects in the organization to create monthly reports using Excel and Process 5 Model to study the status of the projects and was responsible for creating, modifying, and reviewing other business documentation

• Scheduled and conducted monthly audits to maintain projects at CMMI level 5 where I was responsible to take notes, audit the team leads and project members to ensure their projects followed the CMMI procedures and practices

• Attended meetings with the business representatives to review the final product

• Synthesized current business intelligence data to produce reports and polished presentations highlighted findings and recommended changes

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• Reviewed records, files, and other documents on SharePoint to obtain business information for projects

ACADEMIC WORK EXPERIENCE

Graduate Project Analyst at ‘CESI’ June 2019 – Nov 2020 Centre for Economics of Social Issues, California Lutheran University

• Implemented socio-economic data gathering using methods like interviews, questionnaires, surveys (SurveyMonkey), and performed document analysis for 20+ projects

• Gathered requirements of projects from CESI head and documented the requirements

• Conducted data interpretation and visualization using MS Excel, Tableau, and SPSS

• Performed Statistical Analysis on data and created reports

• Managed and updated the CESI website using OU Campus tool

• Designed 300+ ArcGIS maps for various economic indicators in California

• Utilized SPSS, OU Campus, ArcGIS Online, ArcMap for updating data on the CESI website Team Lead July 2019 – Nov 2020

Follett Bookstore at California Lutheran Campus

• Managed 200+ entries in bookstore database system

• Utilized customer service skills to create a positive working environment for customers Project Co-ordinator at Financial Planning Department (FP) Aug 2019 – Sept 2020 California Lutheran University, Thousand Oaks, CA

• Coordinated and managed financial projects with research assistants which included the processes and practices followed by FP department at CLU

• Documented and standardized the process and procedures for several Financial Planning Projects using Google Drive

• Investigated and managed technical issues for the smooth functioning of website portal PROFESSIONAL CERTIFICATIONS

• ITIL Certified – Axelos and People Cert

• ISTQB Certified Tester- Foundation Level

OTHER ACTIVITIES

• Received young achiever’s award at Capita, India

• Conducted seminars on Girl’s education and women empowerment and learned the art of speaking to large groups and crafting effective speeches

• Host and Event coordinator for computer department during Annual fests

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