Ankit Srivastava Phone: 844-***-****
An astute professional with around 1.4+ years of IT (Telecom) experience of Customer Support. Seek the job with a goal of providing exceptional experience to customers by responding swiftly and courteously in a professional manner to customer demands.
Bachelors in Business Administration, Sikkim Manipal University
Well experienced in using internet.
Sound Knowledge of MS-Word, Excel and PowerPoint.
-Service Delivery - Critical Thinking -Active listening -Effective communication
- Flexibility - Trainings - Reporting -Patience
- Attentiveness -Decision-making -Adaptability -Responsiveness
-Timeliness -Teamwork -Interpersonal -Quality Assurance
Tech Mahindra Ltd (Dec 2018 – Apr 2020)
Project: Bell Canada
Designation- Customer Support Associate
Tools- BCRIS, IPAIRS, MS-Office, UTM
●Properly manage and document all work performed as part of ticket queue management.
●Performs other related duties as assigned by responsible manager and/or business unit manager.
●Providing key information from customer interactions to management to make business decisions.
●Tolerance for repetitive work in a fast-paced, high production work environment.
●Participate in activities designed to improve customer satisfaction and business performance.
●Maintaining follow-up work lists as assigned by the Supervisor or Manager.
●Chasing with different teams to complete the request & to maintain the overall SLA.
●Understanding the client's view, demand and accordingly taking the appropriate step and/or changes.
●Handling tickets and interacting with Clients via phone calls & e-mails.
●Produced routine, and ad hoc reports, to respond to immediate customer request.
●Assure 100% SLA met.
●Conducted training sessions for the New Members.
●Attend Weekly call with Client to discuss track related issues
●Updating daily assignation & adhoc requests tracker.
●Aging analysis of the pending requests & sharing it with client.
Got various client Appreciations and have been promoted to Band U2 in Tech Mahindra.
Got the Best Performance award by Tech Mahindra.
STRENGTH/ PERSONAL QUALITIES
●Flexibility and Adaptability to work in any environment.
●Willingness to accept any challenge irrespective of its complexity.
●Good team player and positive attitude.
●Highly motivated and eager to learn new things.
●Strong motivational and leadership skills.
●Good communication skills in written and verbal both.
●Ability to work as individual as well as in group.
Date of Birth 11 Dec 1993
Marital Status Single
Father’s Name Lt. Prem Prakash Srivastava
Linguistic Proficiency Hindi, English
Permanent Address Express Garden Apartment, Block 1 Flat no. 308, Vaibhav Khand, Indirapuram Ghaziabad U.P
I hereby declare that information given above is true to the best of my Knowledge.