Timothy

Bullard

Technical Writer

(Entry Level)

Timothy Bullard

484-***-****

adiv9o@r.postjobfree.com

Skills

Microsoft Word, Excel, PowerPoint, Microsoft Teams, Citrix, Bundle Builder, Salesforce, Cafe, CSG, SharePoint, Content Development, Technical Writing, WordPress, Project Management, Proofreading, Editing, Teaching, Training and Development.

Experience

Comcast / Retention Representative

June 2020 – December 2020, Horsham, PA

Creates or renews business contracts by offering and negotiating product bundles that meet the customer’s needs.

Effectively communicates a professional sense of urgency, with various departments in an effort to rectify customer issues.

Explains technical issues of all product lines.

Hand & Stone Massage and Facial Spa/ Lead Massage Therapist

March 2018 - April 2020, King of Prussia, PA

Massaged clients using various massage techniques (deep tissue, swedish, sports and reflexology).

Trained new hires on proper massage techniques, communication, customer service, policies and procedures.

Documented SOAP (Subject, Objective, Assessment and Plan) notes for each massage client to maintain health history information.

Marketed and enrolled customers in the spa membership program.

Raymour and Flanigan Outlet / Home Furnishing Consultant

July 2015 - December 2017, Philadelphia, PA

Gained product knowledge through training and became a sales solution expert.

Built business by prospecting, networking and scheduling appointments.

Built customer relationships by providing five star customer service and maintaining excellent listening skills to increase customer satisfaction.

Harris School of Business / Admissions Representative

April 2014 - February 2015, Upper Darby, PA

Processed enrollment and/or agency paperwork with accurate data reflecting policies and procedures.

Conducted on-campus interviews with prospective students and family members.

Maintained inquiry tracking systems and prospect files.

Represented the institution in a fully compliant professional way regarding consumer protection, accreditation standards and financial aid regulations.

National Massage Therapy Institute / Massage Therapy Teacher

February 2011 - April 2014, Philadelphia, PA

Retained the student population in the classroom by teaching in a way that accommodated all learning styles.

Maintained accurate attendance records.

Monitored and evaluated each student’s progress against stated learning objectives and worked with students to ensure full achievement level was obtained.

Graded, posted and returned all academic assignments in a timely manner.

Provided feedback to students in a positive and constructive manner by highlighting strengths and areas that need improvement.

Completed other administrative tasks and duties as assigned, such as conducting workshops or tutorials.

Anthem Institute / Massage Therapy Teacher

October 2008 - February 2011, Philadelphia, PA

Instructed and assigned courses in accordance with approved curriculum.

Supervised the performance of all classroom activity (lecture/lab), ensuring proper procedures were followed at all times.

Maintained a daily record of student attendance and grades in accordance with school policy/syllabus.

Scheduled and facilitated meetings, seminars, or conferences as required.

Administered and graded all course examinations, assignments and lab exercises.

DPT Business School/ Massage Therapy Teacher

January 2006 - October 2008 Philadelphia, PA

Instructed curriculum courses which included: Anatomy, Physiology, Lab and Business Massage.

Created tests for students and demonstrated hands on Massage Therapy techniques.

Maintained test scores and attendance for students.

Prepared students to design their new business and portfolios.

Prepared students for interviewing, internet marketing skills and obtaining referral bonuses.

Education

California State University -Dominguez Hills / Technical Writing Certification

May 2020 - December 2020, Carson, CA

Fundamentals of Technical Writing, Advance Technical Communication and Information Design, and Editing.

Liberty University / Bachelor of Education in Special Education

October 2009 - June 2013, Lynchburg, VA

Special Education Law and Characteristics, Behaviour Management, Inclusive Learning for Diverse Learners, Assessment and Transition for Diverse Learners.

Accomplishments

Published a book called, “The Word For Day” in 2007.

Co-Authored a book called, “Essential Ways to Relax” in 2008.

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