Ahmed Ganatra

Cell: 630-***-**** Email: aditvi@r.postjobfree.com

SUMMARY:

Currently implementing the SAFe Agile Scrum master methodology for monthly Microsoft Patching and Compliance for on-Prem and Off-Prem chevron Assets, with the Playing a crucial role as Azure SME for Azure Platform Under Chevron Tenant ID. Involved in implementations and Provisioning in migration of Business Unit Applications, and services onto Azure Platform.

Promoting and advocating the ITIL towards the end-users while running a production environment without any outage. Involved in integration and creating the foundation of change management for the organization that supports Remedy and ServiceNow. Creating the standards and compliance for the various business units within the organization.

As Scrum Master embrace relentless improvement thoughts, organize, and drive daily standup with the Agile Team. Update and create backlogs, User Stories, and Tasks for business initiation visibility. As Scrum Master collaborate and communicate to help remove impediments, foster high-performance team dynamics while supporting delivery using agile practice.

As Azure SME, I was involved in the governance of Assets and subscriptions towards the flow of migration of Application ID onto the Azure Platform.

Over seven years of IT experience in System Administration/Application Packaging on Windows 2000, Windows XP Professional, Windows 7 & Windows 10.

Three plus year of IT Infrastructure experience as System Analyst on Citrix, Windows, UNIX/LINUX, and IBM Mainframe environment

With recent Endpoint interface experience: I am well Rounded, multifaceted, cross-functional progressive IT experience

Assists application owners with the integration of new applications and application change into the infrastructure by performing centralized and individualized software and application deployments and migrations to the production environment. Performing the responsibility of a Business Analyst while playing an advocate for Risk Management.

Provides frontline monitoring, diagnosis and resolution and communications for application support issues for the Mainframe, Windows, and UNIX environments and provides Batch Job Scheduling support across all platforms

Utilized Flexera Admin studio for repackaging applications of Windows Installer (MSI). Creating MST for the MSI file. Promoting application code changes to the testing environment before deploying to the production environment.

Repackaging vendor or home-grown applications using Install Shield and Admin Studio 2016, creating transforms customizing MSI’s, adding Pre-Reqs, custom actions, Au3, VBScript, batch files, and PowerShell to customize installations. Creating shortcuts for the application according to the client’s request.

Experience in .MSI technology and worked with various applications for Software packaging. Also, worked on unattended install methods like silent install using Install Shield and Admin Studio

Experience in Citrix XenApp application deployment to Citrix environment and publishing icons for the application to the right full AD Group.

Experience in application deployment packages for SCCM 2012 deployments; creating collections for the specific groups if requested by BI, push automated web Deliveries to Windows 2008 and 2012 servers; create batch commands and execute CACLS jobs to support windows client/server deployment methods

Documenting and keeping tractability records of any new errors or roadblock that effects End-Users in the workflow, with solution and playbook of the workaround process.

Experience in App-V sequencing and deployment for the virtual application to App-V server.

Worked Extensively on Creating Transforms, Merge Modules, and Patches

Experience in working on Custom Actions and used VB Scripts, WMI Scripts, and Wise scripts to customize the applications

Worked with Batch Files to create Silent Installs and permissions

Worked on Debugging tools like Filemon, Regmon, Procmon, and Dependency Walker to assign permissions and missing files

Worked hand to hand with highly sensitive information under limited supervision and delivering best practice and results expected by the customer

Diagnose and resolve client problems within service level time frames, technical judgment, and accuracy

Develop, implement, and maintain project plans according to Infrastructure Services guidelines while keeping the relationship with the client and services in good condition for the upcoming projects.

Understanding and planning behind Window Imaging for Windows 7 in BIOS and Windows 10 Version 1709 in UEFI setting from piloting to implementing for all users within the organization.

SKILLS:

Operating Systems

Windows 2003, 2008 and 2012 servers, Windows XP, Windows Vista, Windows 7, Windows 10, Windows Linux, IBM Mainframe, Citrix, ES Maximo, WinTel 2003 & 2008

Packaging Tools

Install Shield 2011, 2010, 2009, 2015, 2016 Admin Studio 11.5,11.0,10.0, 9.5, 9.0, VMware 6.5, Wise Package Studio 8.0,7.0, Microsoft VirtualPC, Microsoft App-V Sequencer

Deployment Tools

SCCM 2012 / 2007, SMS 2003, Altiris, CACLS, Batch Deployment, PowerShell Web deployment. Microsoft Systems Center Configuration Manager 2003-2012, SCOM 2012 and Orchestrator, App-V, CI/CD

Virtualizations

Microsoft Virtual Machine Manager, App-V 5.0/ 4.6/ 4.5, VMWare Thin App 5.0/4.6/4.6.1/4.7, Hyper-V, Horizon 7, vSAM, ESXI 6/6.5, vCenter 6.5, App Stack

Databases

MS Access, SQL Server, Oracle.

Scripting

PowerShell, VB Script, Auto IT Scripting (Au3), WMI script, Batch,

Database Tools

Enterprise Manager, Query Analyzer, SQL Profiler. TOAD for Oracle 12.8

Tools

BMC Remedy, Beyond Compare, Config Editor, Codesign, Notepad++, CICS, TOAD, Putty, HP PPM Maximo, Citrix XenApps, Ansible, PuppetMaster, Jinkins, AppV, Service Now, Automation Service in Azure, Log Analytics, Update Management, Runbooks-Update, Update Management Schedule, ServiceNow,

Platform

Windows Linux, IBM Mainframe, Window 2008 and 2012 servers, Citrix, SCCM 2012/Application Catalog, Autosys Servers, Microsoft Azure

Work Experience:

1.Chevron, Houston TX Dec 19 - Present

Azure SME & Agile Scrum Master- Patching & Compliance /Release & Systems Management Analyst

Daily Responsibility included but not limited to engaging with Product Owners and internal Business Users to plan software deployments for new and existing software, as well as troubleshoot any issues related to deployments.

Organize and facilitate daily standup. As part of Agile methodology updating Azure Kanban board for Backlogs, upcoming features, progress towards the ongoing work on the current iteration Epic, User Story, Features, or task.

Keep a constant communication bridge open with the customer and collaborate in an ongoing issue or project towards achieving a milestone. Having the highest priority to satisfy the customer through early and continuous delivery of valuable software. As an Azure SME and Scrum Master always welcoming and looking for changes for the customer’s competitive advantages.

Create Sprint Cycle that would outline operations tolerance.

Heavily involved in monthly workstation patching for a total of 74-75,000 workstations, as well as provide technical support for SCCM, perform Office and Windows 7 & 10 troubleshooting on Desktops and Laptops, and will work with team members to ensure effective and timely support available to all workstations within or outside compliance perimeter.

Implemented and deployed schedule update management for Azure patching. For 2203 assets, over 188 subscriptions.

Helping the business partner creating the blueprint for their dedicated subscription. Provisioning, governing, and aligning various services like Azure Active directory or Office 365 active directory for the subscription. Creating or giving the ownership of to a dedicated member.

Creating Alerts and tags for various resources for Production or Testing subscription.

Majority of covered role will be deploying business software (desktop/business applications) using SCCM, whereas the other 20% will be communicating with business users and helping with monthly patching.

Prioritize tasks in a timely manner to meet schedules and deadlines.

Collaborate with business partners to ensure applications are operating successfully after deployment.

Involved in Change acceptance testing for a new application or updated code before changes impact the production environment.

Being coordinator and owner of the testing, Environment I was part of Building up and leading the Testing Team to the success of the project. Defining the scope of testing within the context of each release/delivery. Deploying and managing resources for testing. Applying the appropriate test measurements and metrics in the product and the Testing Team. Planning, deploying, and managing the testing effort for any given engagement.

Involved in implementing and stabilizing Automation Patching on Azure Platform, coordinate with Microsoft to make sure MMA agent and Hybrid Cloud workers are functioning as expected.

Owner of Exclusion of assets from Monthly patching cycle.

Generate weekly reports using Log Analytics against the assets that are enrolled on the Azure Platform.

Involved in Provisioning of application ID when the business owner wanted to enroll on Cloud services.

Experience deploying Cyber Art onto VM’s on Azure platform, involved in near to 144 services on Azure platform. Log Analytics, Kubernetes, containers, blob. Setting up CI/CD using Ansible runbook.

Certified Agile SA, SSM, and POPM.

2.Goodwish Industries LLC, Houston TX Dec 18 - Nov 19

Operational Analyst

Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

Managing the overall operational, budgetary, and financial responsibilities and activities of the department.

Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

Establish and maintain relevant controls and feedback systems to monitor the operation of the department.

Ensure all operations are carried on in an appropriate, cost-effective way.

Improve operational management systems, processes, and best practices.

Purchase materials, plan inventory and oversee warehouse efficiency. Help the organization’s processes remain legally compliant. Formulate strategic and operational objectives

Examine financial data and use them to improve profitability. Manage budgets and forecasts

Perform quality controls and monitor production KPIs. Recruit, train and supervise staff. Find ways to increase quality of customer service

3.McKesson, Woodlands TX Jul 18 - Sep 18

Endpoint Engineer/ SCCM Engineer Admin

Monitor existing systems to ensure structural integrity.

Oversee the development and installation of new hardware and software

Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues

Basic network troubleshooting pertaining to DNS, VLAN/subnet concepts. Provide technical direction to IT support staff

Ability to script to enhance Infrastructure endpoint user experience

Ensure constant availability of technical resources

Design and implement security systems and redundant backups to maintain data safety

Write custom scripts to reduce the need for human intervention

Create and introduced various environment for Application certification for deployment towards production.

Integrate everyday functions with organizations standards and compliance. Creating Symantec EndPoint Protection domain making it a Primary server for SCCM

Provide engineering, deployment, and transition to O&M services for a broad range of current and future Microsoft applications and technologies, or other third-party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office.

Package monthly security updates using W.S.U.S. via SCCM and perform lead testing prior to initiating

Familiarity with virtual environment and adopting PXE Windows image onto these VM.

Enterprise deployment to end users.

Ensure that the client’s performance, security, user experience, reliability, availability, and all other functional and non-functional requirements and technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts monthly.

4.Southern Company, Atlanta GA Jan 15 - Feb 18

Application Packager/ System Analyst/ SCCM Engineer Admin

Troubleshoots problems involving application infrastructure add-on software and performs Root Cause Analysis

Follow standard processes for hardware, software, and project completion

Perform and troubleshoot production Data Repairs using TOAD, Password Changes and Operational Changes for IT supported Key Financial Applications

Completes CSS Off-Cycle production migration requests and performs scheduled Host and Client application releases in IBM mainframe.

Performs scheduled Web, Batch, Citrix, and Client Server deliveries

Utilized Flexera Admin studio for repackaging applications of Windows Installer (MSI). Creating MST for the MSI file pre-requisite from change management. Promoting application code changes to testing environment before being deployed to live servers.

Played a heavy role in implementing and policing the ITIL workflow in the organization. Continues communication and collaboration with the customer to make sure a safe and functional delivery is being deployed to the production environment.

Repackaging vendor or home-grown applications using Install Shield and Admin Studio 2016, creating transforms customizing MSI’s, adding Pre-Reqs, custom actions, Au3, VBScript, batch files, and PowerShell to customize installations. Creating shortcuts for the application according to client’s request.

Creating or modifying the application entry CM12 for Application Catalog.

Deployment of applications through various platforms through client’s needs. Rare change case would involve just deployment of a single code deployment towards prod. .Net and Java deployment did include additional tools and steps to be deployed and tested successfully.

Process Batch Scheduling requests for applications scheduled in the JOBTRAC, AUTOSYS, OPALIS and Cron scheduling Tools.

Coordinate and work with IOS to complete client requests to setup new applications in the AUTOSYS development and production environments.

Provide 1st level support for the Batch Scheduling tools and problem determination for the scheduled applications and coordinate the conversion of new applications to the scheduling tools.

Monitors and supports the health, availability, response time of the CICS regions, IDMS regions and DB2 Subsystems and Batch throughput of the mainframe processor.

Play a key role on maintaining the Power Bill Utility Web Application up and running 24/7 for Georgia Power.

With the coordination from Microsoft, deploy Microsoft Monthly Security Patches to all workstation using SCCM.

Virtualizing applications using VMware ThinApp 4.7. Hands on experience with App-V 5.0 for creating either new application packages or modifying the existing package through sequencing and deploying to Target destination.

Responsible for centralized monitoring and controlling Production Application Support batch streams on the MVS mainframe and on the Windows and UNIX platforms

Provide first line problem determinations and recovery for abends associated with applications by following procedures outlined by applications for activities associated with the abends.

Monitor backup processes associated with disaster recovery for Business-Critical applications.

Participated in Pilot run and Final Deployment of Windows 10 through CM12 to all workstations in the organization.

Package monthly security updates using W.S.U.S. via SCCM and perform lead testing prior to initiating

Enterprise deployment to end users.

Prioritize tasks in a timely manner to meet schedules and deadlines.

Collaborate with business partner to ensure applications are operating successfully after deployment.

Utilized BMC REMEDY and ITSM REMEDY for the ticketing systems. Report monthly incoming Ticketing request from remedy to the management. Managed ticketing, update, and incident through Service Now ITSM Application.

Work with minimum to no supervision.

Environment: Windows Linux, IBM Mainframe, Window 2008 and 2012 servers, Citrix, SCCM 2012

Application Project Participation:

1.STOMP24: STANDARD TRANSMISSION OPERATION & MAINTENANCE PROGRAM

2.JETS

3.TEAMS: TRANSMISSION ESTIMATING AND MANAGEMENT SYSTEM .NET

4.PRIMAVERA: Install P6 Production- Delivery of Application for Citrix XenApps

5.LIMS: LAND INFORMATION MANAGEMENT SYSTEM

6.ComTrac: Employee Time recording and budgeting Web Application

5.Blue Cross Blue Shield Association, Oak Brook Terrence, IL Jan 14 - Jan 15

SCCM Engineer Admin/ Software Packager

Repackaging applications using Install shield Admin Studio 2011, creating transforms customizing MSI’s, adding Pre-Requisites, custom actions, VBScript, batch files, and PowerShell to customize installations.

Created MST’s for Vendor MSI and customized it per requirement

Technical point of contact for other packagers.

Create packages for Windows 7 physical and VDI Environment.

Virtualizing applications using VMware ThinApp 5.0.

Creating application / packages, test collections, Deployment types and Deployments in SCCM 2012 to test the package behavior when pushed through SCCM.

Monitoring the Package distribution as well as package deployments.

Build Query base collection as well as targeting the deployment for application upgrade

Build application/packages for OSD deployment.

Good working knowledge of SCCM reporting and SQL query.

Troubleshooting package functionality by changing various package parameters for making them functional.

Distribute the packages to the DP’s and troubleshoot any replication issues.

Collaborate with App Owners to ensure applications are package properly within organization regulations and compliance, certified and tested in the UA or Production Replicated environment.

Tools: Install Shield 2011 Admin Studio 11.5, 11.0, SCCM 2012 /2007, VMware ThinApp, PowerShell, VB Scripts, Batch Scripting, Auto IT Scripting, WISE Scripting, Novell, Group Policy Objects, Windows XP, and Windows 7.

EDUCATION

Northeastern Illinois University (Chicago, IL) September 2008 - December 2012

Bachelor of Science in Finance and Management

William Rainey Harper College September 2005 - June 2008

Associate in Liberal Arts

CERTIFICATION

1.Azure Administration Essential Training

2.Kusto Query Language (KQL) From Scratch

3.Azure Administration: Manage Subscriptions and Resources

4.Microsoft Azure: Security Concepts

5.Microsoft System Center Configuration Manager Essential Training

6.Introduction to Cloud Computing for IT Pros (2018)

7.Using Microsoft Azure Resource Groups

8.The Fundamentals of Scaling Agile

9.Managing Microsoft Azure Subscriptions

10.Agile Scrum Deep Dive, Certification, Jira + Bonus* SAF

11.Certified SAFe 5 Agilist (SAFe 5 Foundational Certification)

12.Certified SAFe 5 Scrum Master (SAFe 5 Intermediate Certification)

13.Certified SAFe 5 Product Owner/Product Manager (SAFe 5 Foundational Certification)

14.Microsoft Azure Fundamental Certified

15.Microsoft AI Azure Fundamental Certified

REFERENCE

1.MAMATHA HIRERRAH

SOUTHERN COMPANY: MANAGER

404-***-****

2.SOH HWAIDER

SOUTHERN COMPANY: SUPERVISOR

404-***-****

3.LOUWANDA COLLINS

SOUTHERN COMPANY: SUPERVISOR

404-***-****,

aditvi@r.postjobfree.com

4.SCOTT MAYHAM

SOUTHERN COMPANY: TEAM MEMBER

404-***-****

5.JONNIE FAZON

SOUTHERN COMPANY: TEAM LEAD

404-***-****

6.CLEON WILLIAMS

SOUTHERN COMPANY, CLIENT

APPLICATION PORTIFOLIO MANAGER

7.CEDENO THOMPSON

SOUTHERN COMPANY, CLIENT

APPLICATION PORTIFOLIO MANAGER

8.YASHIM GREENE

MCKESSON COPR. ENDPOINT ENGINEER LEAD

281-***-****

9.TODD ANDREWSON

CHEVRON: RELEASE MANAGEMENT LEAD

713-***-****

aditvi@r.postjobfree.com

10.CLAUDE MONROE

CHEVRON: PATCHING & COMPLIANCE TEAM LEAD

1-713-***-****

aditvi@r.postjobfree.com

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