Donald J. Costello

*** ******** *****

Oldsmar, FL 34677

adik7x@r.postjobfree.com

727-***-**** – Home 813-***-**** - Cell

PROFILE SUMMARY

Global Administrator for Microsoft Azure AD, AAD Application and Desktop Analyst using strong problem-solving abilities and excellent decision-making skills with strong break-fix and client-side support. I have ability to multitask quickly utilizing knowledge base and various software’s. I am very diplomatic and tactful dealing with all corporate departments. I am accustomed to handling sensitive and confidential information. I am flexible and poise under pressure with demonstrated ability to provide initial assessment of urgency and business impact on all issues. Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. I can handle and troubleshoot clients concerns with a variety of solutions using my knowledge and application experience providing fast and accurate support.

NETWORKS - SOFTWARE - WEB

Global Administrator for Microsoft Azure AD, AAD, AWS/Cloud, Microsoft Enterprise Office 365, Google G-Suite, SharePoint, Salesforce, Hyper-V, Terminal Service, Zoom, RDP, Teams, JIVE and GoToConnect Phone System, SCCM, Group Policies, Exchange, SQL Server, SQL Management Studios, Oracle Desktop client-side, MS Power BI Reporting and Analysis Services as well as Ad-Hoc Scripts, PowerShell, Tableau. IBM Microfocus and AIX Administrator, Mac OSX. VMware vSphere server support, Linux Servers Red Hat, SUSE, Debian, Ubuntu, Apache, Lamp, CentOS, pfSense, FreeBSD and LIFERAY. Supported Smartphones iPad, iPhone, MS Surface, and Android devices. Setup and Supported Report Smith, Putty, Bash, SIP, QOS, Video and Voice over IP and Skype Systems, ACT, Sage. Studied and worked with HTML, XML, along with Adobe Products. VSS, Remote Desktop, Cisco Finesse, VPN Client, LogMeIn, Team Viewer, GoToMeeting, Sykes, Zoom, Service Now, Track-It, LabTech-ConnectWise, Spice Works, SAP, Heat, Remedy, Salesforce, Portfolio, XETA, CRM-Sage Sales Logix, and WebEx. Network support for Dell SonicWall and CISCO Firewalls, Microsoft IIS, SMS, RDP, and SBS, Telnet, FTP, Terminal Services, Citrix, 2X. Lotus Notes, Web Administrator and cPanel and FTP Support, Telnet/SSH, DNS, Symantec VERITAS Backup, ARCservIT, CSU/DSU, (EDI), Visionary HealthWare, Medical Record Software. SolarWinds Network Monitor.

EDUCATION & MICROSOFT CERTIFIED

B.S. Degree in Automated Manufacturing & Applied Science in Electronics Engineering, ITT College-Indiana

SQL Server 2012 Certified, BI, SSRS, SSIS, MDX Queries and Analysis Services

Microsoft Certified Professional (MCP)

References Available Upon Request

EMPLOYMENT EXPERIENCE

Technology Specialist II

Arizona College of Nursing Tampa, FL 2019 - 2020

Global Administrator for Microsoft Azure Administrator and Support for AD, AAD, Microsoft Hyper-V and Terminal/Remote Desktop Services Server, Salesforce, SharePoint, Enterprise Office 365, Google G-Suite, Citrix, Canvas, Campus Nexus, Examsoft, ATI, Setup Policies for Staff Group Permission and Account Creation. Zendesk Ticketing System. Applications Access SaaS, Microsoft Severs on Premise, Implemented, setup and Support break-fix for client-side all applications used on Student and Faculty laptops and network systems. Administrator duties managed network servers with SolarWinds, Sophos VPN Firewalls and Anti-Virus, NETGEAR PRO, JIVE and GoToConnect, Zoom, RDP, GoToMeeting, JoinMe, MS Teams, Linux, DNS, and SQL, and stored procedure with applications updates.

Application Desktop Analyst

Ubishare Tampa, FL 2015 – 2019

Administrator for Azure AD, AAD, AWS/Cloud, Office 365, SharePoint, AD, Group Policies, Exchange, and SQL Server.

Provided System and technical policy’s documentation support using Service Now for all project management hardware/software solutions.

Implemented Active Directory - group policy, adding, removing, and updating user account information, resetting passwords.

Working with SharePoint/InfoPath Designer/Dynamics 365 to create/modify workflows and complex forms for operation management.

Workstation and Network Support Microsoft, Apple/Mac, SQL / Oracle Server, Virtualization Servers, VOIP, Antivirus, Firewall VPN Server.

Provided Support for break-fix, cloning, deploying, configuring, resolution, asset tracking for workstations, phones, tablets, and network servers.

Technical Operations Desktop Analyst

JP Morgan Chase Tampa, FL 2013 – 2014

Control user logical access to organization resources in business applications, according to system rules and policies.

Control user on privilege access request to ensure these activities are monitored and approved.

Maintain knowledge and understanding of Project management, internal procedures and IT control policies using JIRA.

Perform security change control and related tasks in compliance with standard operating procedures and reference documentation.

Document and highlight any potential risk concerns identified, escalating to management as appropriate.

Promoted continuous improvement to streamline the process of producing quality and timely outputs.

Respond to HP Service Manager Incidents. Working with SharePoint Designer to create/modify workflows and complex forms.

Communicate with global peers across focusing on exercising a high degree of initiative and independent judgment in prioritizing work.

Manage projects using Excel formula’s H and V lookups with Pivot Tables and running Ad-Hoc Reports with data gathering for SharePoint.

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