Service Front Desk
Resume:
Mina Heshmat
time management Skills and ability to prioritize tasks as necessary And Work under pressure. Personal Info
Address
** ****** ** (Ain Shams, Cairo)
Phone
adigfr@r.postjobfree.com
Date of birth
12 February 1992
Military service
Finished
https://www.linkedin.com/in/mina-
heshmat-827268143/
Skills
Hard worker
Work under
pressure
Communication
Skills
working in a
team
Internet usage
Computer Skills
Languages
Arabic
(native language)
English
Perfect written & spoken
German
present
Senior Travel Counselor
• Handle all international and domestic events with all its requirments (air, confirm car rentals and car services for clients to help them get to and from airlines and event.
•
make and confirm all travel arrangements, including hotel room accommodations and plane tickets.
•
Provide clients with various travel choices and explain the differences between available options.
•
• maintain client relationships and solve problems to keep clients happy.
• monitor airline flights to stay apprised of delays and any other problems. using computer and internet skills to work with various web applications, make online travel bookings.(B2B)
•
Jul 2017 -
Sep 2018
Senior Travel Counselor
American Express Travel Services (Janssen Cilag Implant) Provide accurate administration tasks for Janssen Cilag employees and HCP (Healthcare Professionals) such as:
Making airline reservations, ticket issuance, reissuance, Refund, void and revalidation
•
Handling groups and business events domestic and international with its accomodation, regestraions, international and domestic transfers
,dinners and Visa
•
Provide accurate administration of flight allocations to ensure the smooth running of the implant with its different departments.
•
• Arrange flight Transfers. Handle Schedule changes for individuals and
• Handle requests and completing necessary documentation.
• Handling visa procedures for groups and individual Making domestic and international hotel reservations via online systems
(GTA &DOTW) as well as directly with hotels till voucher issuance.
•
• Making Travel Insurance, AIG & Allianz.
Arranging (Meet & Assist Services) and Egypt entry visa procedures for foreigners.
•
Jul 2017
Travel Consultant
Memphis Tours
Responsibilities
Arranging international/domestic flights for direct clients and corporate accounts.
•
Ticket issuance, reissuance, void and refund threw both GDS systems,
(Saber, Amadeus).
•
Have strong knowledge and working experience of GDS systems (Sabre
, Amadeus)
•
• Handling schedule changes.
• Following Queue
Experience
Resume
I have gained the professional Experience of both customer service sector at Multinational Companies
(Travel Choice (Head office ) BTC and,( SANOFI Implant ), American Express Travel Services, Janssen cilag Implant) to be a confident and effective communicator across all levels Have strong Sep 2018-
Travel Choice Head office Business travel Center from 2019 till present, Travel Choice (Sanofi Implant) from 2018 to 2019
Hotel, Visa, Regestraions, Dinners, Transfers )
• design complete travel itineraries that include entertainment, restaurant, groups.
Mar 2016 -
Senior Travel Counselor
and attraction suggestions.
Responsbilites
Mar 2015 -
Mar 2016
Front Desk Agent
Fairmont Heliopolis and Towers
Responsibilities:
Greet, check in and settle guest accounts while ensuring all service standards are followed
•
• Assist guests regarding hotel facilities with helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Analyzing and resolving all guest issues.
• Have a solid working knowledge of all Hotels departments.
• offer professional, friendly and engaging service Sep 2013 -
Sep 2009
Helwan University – Faculty of Tourism and Hotels
Tourism Studies department (English section) Graduated 2013 with Very Good grade
•
Amadeus course
Sabre Red course
Human Resources and Time management
Front End Web Diploma
Playing music (piano and guitar ),
Listening music
Participate in some charity works
Education
Courses
Interests
Contact this candidate