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Insurance, mortgage, customer service

Location:
Milwaukee, WI
Salary:
24.00
Posted:
December 07, 2020

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Resume:

KRISTA KRONER

414-***-**** cell

414-***-**** home

adif4m@r.postjobfree.com

EDUCATION:

University of Phoenix

Bachelor’s Degree, Human Services

Alverno College

M.A.T.C.

SUMMARY:

ALSS, AS400, Fidelity loan servicing systems, Loan Prospector, all Microsoft applications, SharePoint, Encompass, Lotus Notes, DocView Web, Imaging and Workflow, Imageweb applications, Siebel Intelliview, FileNet, NETRonline, PACER, Equifax, Experian, Innovis and Trans Union credit correction processing websites, QuickBooks, Bartender, UPS shipping services, FedEx shipping services, ParcelPro shipping services, real estate tax verification websites, flood zone verification websites, FEMA, Office of Thrift Supervision reporting website, Better Business Bureau reporting website, RESPA, COMPAS, Fastrieve, Jabber, WebEx, USPS (AS400 medical claim processing database), Skype, Office of Workers’ Compensation Programs Web Bill Processing Portal, Subro Navigator, FEPDirect.

EXPERIENCE:

9/19 to Present Meridian Resource Company (Anthem Inc), Pewaukee, WI

Subrogation Analyst

Review workers’ compensation claims and process prescription and medical bill refund requests

Communicating with the Office of Worker’s Compensation Program (OWCP) and Department of Labor (DOL) regarding pending claims

Contact attorneys, first-party auto insurance and liability insurance companies, and third-party auto insurance and liability insurance companies regarding lien reimbursement and case and claim settlement

Work closely and assist the Subrogation Examiners to retrieve lien reimbursement

Process prescription and medical bill adjustment forms and denials

09/18 to UNITED HEALTHCARE, Wauwatosa, WI

8/19 Claims Examiner

Process Medicare supplement medical claims, process Clearinghouse medical claims

Contact medical providers and insured members

Clerical duties and reporting

03/15 to ANGOLO DIAMONDS, INC., Brookfield, WI

09/18 Office Manager

International and overseas purchasing and order processing and fulfilment, inside and outside sales, customer service, all clerical duties, payroll, inventory, accounts receivable and payable, bookkeeping, shipping and receiving, invoicing and collections, monthly bank reconciliations, daily bank deposit and credit card processing, and all human resource duties.

06/12 to SELF-EMPLOYED, Milwaukee, WI

03/15

Owned and operated a retail store and online wholesale business with spouse.

01/09 to MORTGAGE GUARANTY INSURANCE CORPORATION, Milwaukee, WI

06/12 Claims Examiner

Processed mortgage insurance claims received from major mortgage companies and private investors from fruition to finish.

Customer service, trained and audited new employees and clerical duties.

01/07 to WELLS FARGO HOME MORTGAGE, Milwaukee, WI

01/09 Mortgage Loan Adjuster

Thoroughly assessed mortgagor’s financial situation and presented either a loan modification arrangement, deed in lieu, forbearance arrangement or short sale arrangement to the loan investor and mortgagor.

Worked closely with the mortgagor and loan investor via over the telephone, email or written correspondence.

Followed up on loan modification and forbearance arrangements to ensure loan performance.

Trained, supervised and audited new employees.

Please note Wells Fargo Home Mortgage purchased Washington Mutual and I was retained through the merger.

04/02 to WASHINGTON MUTUAL (WELLS FARGO HOME MORTGAGE), Milwaukee, WI

01/07 Executive Liaison/Executive Response Team

Resolved highly escalated inquiries from customers and government regulatory agencies regarding home loans and responded via written correspondence, email, and telephone.

Interacted with all of Washington Mutual’s loan servicing departments to obtain resolutions to customers’ concerns.

Interacted with the United States Department of Housing and Urban Development (HUD), the Federal Emergency Management Agency (FEMA), Office of Thrift Supervision (OTS) and numerous property tax authorities.

Processed and monitored credit adjustments with Equifax, Experian, Innovis, and Trans Union.

Processed payment application corrections and escrow account removal requests.

Trained, supervised and audited new employees.

01/00 to FIRSTAR BANK (U.S. BANK), Milwaukee, WI

04/02 Investment Specialist/Firstar Retirement Services

Processed stock and mutual fund trades for 401(k) and pension recipients.

Audited pension plans for thousands of companies within the United States.

Trained, supervised, and audited new employees.

01/97 to MARKEL AMERICAN INSURANCE COMPANY, Pewaukee, WI

01/00 Claims Assistant/Underwriter

Performed all clerical duties for the Claims Department.

Bound and underwrote motorcycle, watercraft, mobile home, and all-terrain vehicle insurance policies.

Processed insurance related telephone calls and emails.

Recruited new insureds by participating in motorcycle rallies throughout the United States (including the Seattle International Show in Washington, Gold Wing Road Riders Association in Iowa, and Americade in New York).

Trained, supervised, and audited new employees.

VOLUNTEER WORK:

Canine Cupids, Fokus Family Services, New Life Cat Rescue, Toys for Tots, Penfield Children’s Center, Community Care for the Elderly, Arthritis Foundation, Journey House, American Cancer Society, United Way, Hunger Task Force, Sojourner Truth House, and the American National Red Cross.



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