Excellent Problem solving Skills

Prolific Time- Management Skill

Customer Relationship Skill

Excellent Organizational skills

Prolific interpersonal and communication skills.

Attentive to details.

Excellent oral and written communication skills

Self-motivated and target oriented

Certifications &Trainings

H A N N A H B O L U W A T I F E

O Y E J I D E

Fundamentals of digital Marketing

Google Certified 2020

National Youth Service Corps

Discharge Certificate 2020

Macnel Consult Ltd

Human resource management

associate (HRMA) & Certified

Customer service specialist (CCSS)

2020

Educational Qualifications

2019 Landmark University • Omu-Aran, Kwara State

Bachelor of Science International Relations

2015 Abbot DaySpring College • Lagos State

Senior Secondary School Certificate

2009 Royal anchor schools

First School Leaving Certificate

Personal Attributes

adicy6@r.postjobfree.com

234**********

8,abdullahi akoka, yaba

Lagos.

C A R E E R S U M M A R Y

I am a forward thinking individual who aims to find a career path in customer service that will constantly challenge my skills and abilities.

My professional goal is to contribute to increased customer satisfaction through high quality and comprehensive post-purchase support. I hope to join a team of talented individuals who strongly believe in team work and striving for excellence and precision at all times, attaining professional distinctions.

C O N T A C T

B I O - D A T A

Gender: Female

Marital Status: Single

Work History

10-20-Date Code Fusion Software Solutions

Position: Customer Service Officer

Responsibilities

Resolved over 90% customer issues by researching and exploring answers, implementing solutions and

escalating unresolved problems to upper

management

Responds to customer requests for products and

services through incoming calls and emails.

Built strong relationship with new and existing

customers.

Handles all customer's complaints and enquiries on CRM.

Keeps customer's records for easy access.

Strategically work with teammates to meet with

sales target.

Offered advice and assistance to customers, paying attention to special needs or wants.

Collected customer feedback and made process

changes to exceed customer satisfaction goals

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

2019-2020 Ikeja Electric Distribution Company Lagos Position: Administrative officer

Responsibilities:

Delivering exceptional customer service to every customer by leveraging extensive knowledge of

products and services and creating welcoming,

positive experiences.

Answer incoming calls and respond to customer’s

emails.

Identify and escalate issues to supervisors.

Process orders, forms, and application.

Documents daily activities in internal system and submitted timely shift reports.

Monitors operations to spot and report on issues for quick resolution.

Arranges paper and electronic payment records to maintain well-organized fill systems and

recordkeeping compliance

Customer payment reconciliation through different e-payment solution to ensure cases of

overbilling/overpayment are resolved on time for

proper revenue recognition

Approving customer's meter application and

transition to the new meter system

Handle customer’s vending issues and

reconciliation

R E F E R E N C E

A v a i l a b l e o n r e q u e s t

T E C H N I C A L S K I L L S

LANGUAGES

English

Yoruba

R E F E R E E S

To be Provided Upon request

Micro-Soft Applications

Research Proficiency

Filing and documentation

Social Media Usage

Presentation Proficiency

Customer Care Proficiency

Contact this candidate