Professional Summary

A Certified SAFe Agilest (SA), Certified Scrum Master (CSM) and Project Management Professional (PMP) with experience in lifecycle software development and knowledge of several agile methodologies such as Scrum, Kanban, XP, Pair Programming, TDD and ATDD. Has over 13 years of project management experience in addition to over 5 years Scrum Master experience.

Notable Projects & Achievements

Agile Conversions: Facilitated, Led, Trained and Coached teams on converting IT Projects to Scrum Methodology.

Outcome: Converted over 25 IT Projects to scrum and Kanban releases in two months.

Enterprise Implementations: Managed implementation rollouts of new SYSPRO software and systems for clients in different industries (e.g. manufacturing, pharmaceuticals, food/beverage etc.…)

Outcome: Ensured defect-free releases through careful planning, testing and QA efforts.

System Integrations/Migrations: Project-managed small-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems.

Outcome: Achieved seamless migrations, accomplished with no unscheduled downtime and completed under budget.

Website Development: Led design and implementation of new website release ensuring maximum exposure by integrating social media working with programmers.

Outcome: Completed project two months ahead of schedule, under budget.

Marketing Campaign Release: Managed all phases of the marketing campaign including yearly analysis and update.

Outcome: Delivered campaign results that increased visibility for our target market and increased tenant waiting lists by attracting new applicants.

Training Development: Created full training programs to include manuals, policy & procedures, classroom training agendas and online training classes.

Outcome: Improved employee training and ensured consistency among employees when performing job duties.

Professional Experience

Duke Energy/Meridian

SAFE Scrum Master July 2018 – August 2020

Responsible for working with multiple and/or larger scale team for Agile based processes. Works with greater independence and lead the effort to drive solutions to complete issues with multiple teams. Works closely with other Scrum Masters, Product Owners, team members and management in accordance with the SAFE Agile framework.

Duties;

Foster the team autonomy by facilitating Scrum ceremonies for three teams, such as daily stand ups, sprint grooming, sprint planning, and sprint retrospective meetings in as Scrum Agile environment utilizing two-week sprints.

Establish new development team consisting of on-shore and off-shore resources and boosted delivery velocity from 29 points in sprint 1 to 85 points in sprint 7 by championing Scrum Agile methodologies, training the breaking down of user stories into smaller iterations, and encouraging team transparency and engagement.

Work closely with the Product Owner/Product Manager in backlog management, release planning, and continuous delivery of epics/features.

Guide the team and organization on how to use Agile SAFE Scrum practices and values to delight customers and to fill in the intentional gaps left in the Agile/Scrum frameworks

Construct various reports to track and remove impediments and identify improvement opportunities

Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

Facilitate getting the work done without coercion, assigning, or dictating the work.

Assist with internal and external communication, improving transparency, and radiating information throughout the organization

Provide all support to the team using a servant leadership style whenever possible, and leading by example

Plan, organize and guide teams during the PI (Program Increment) SAFE planning event.

Onboarded and coached four new Scrum Masters take over two of the development teams.

Dynasty Property Management April 2016 - July 2018

Project Manager/Scrum Master

Servant leader who Coaches/mentors team on the Agile Scrum methodology to constantly improve the Scrum team’s standards of work. Improves productivity by improving software development practices within project teams and across the organization.

Duties;

Guide team on Agile / Scrum practices, including:

oHow to use Agile/Scrum practices and values to delight customers

oHow to get the most of self-organization

oSelf-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

oAssessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

Accountable for managing and tracking the performance/velocity of the team, identifying opportunities and driving adjustments to continually enhance the efficiency of their delivery

Responsible for managing the capacity and demand of the team (including defect management) to optimize the throughput of the team

Responsible for preparing, facilitating and documenting the key meeting routines within the team

Facilitating getting the work done without coercion, assigning, or dictating the work

Responsible for keeping release/product information consolidated, organized and up to date

Notice differences and issues as they arise, facilitate resolution and elevate them to management

Remove impediments and guide the team to remove impediments by finding the right personnel to remove the impediment

Responsible for driving continuous improvement in the team by facilitating retrospectives and identifying and managing opportunities within and across release cycles.

Facilitate problem solving, discussion and alternatives or different approaches to manage oneself and a team

Responsible for coaching team members and mediating conflicts to resolution

Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

Assist with internal and external communication, improving transparency, and radiating information

Support and educating the Product Owner, especially with respect to grooming and maintaining the product backlog

Provide all support to the team using a servant leadership style whenever possible, and lead by example

Organize and facilitate scrum ceremonies (daily scrum, grooming, retrospectives, sprint and release planning, demos) and other Scrum-related meetings

The Lash Group/AmerisourceBergen Feb. 2015-April 2016

Scrum Master

Team-based management proxy and servant leader who helped self-organize, self-manage, and helped transform waterfall IT projects into effective Agile Scrum practices. Helped the teams coordinate dependencies with other teams, communicated status and generally stepped in to assist in removing roadblocks and assuring work is proceeding without delays

Duties;

Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings

Tracked and communicated team velocity, sprint/release progress, and maintained process documentation

Ensured that the development teams were practicing/following core agile principles of collaboration, prioritization, team accountability, and visibility

Updated agile tracking systems to provide transparency on Product & Sprint Backlogs, recommended improvements and assisted in changes to best practice, and support Project Managers as necessary

Assisted with internal and external communication, improving transparency, and information sharing

Removed impediments

Assisted team with making appropriate commitments through story selection and task definition; removed distractions that interfered with the ability of the team to deliver the sprint goal; Facilitated discussion and conflict resolution

Empowered the teams to self-organize; improved the productivity of the sprint teams; ensured that the team strived to make each increment of functionality potentially releasable

Participated in the organization and planning of the development schedule based on methodology that had been developed to create a cohesive plan with identifiable platform dependencies and major milestones

Dedicated to continuous process improvement through feedback loops, coaching, and individual improvement

Cogistix LLC Sept. 2014- Feb. 2015

I.T. Project Coordinator

Developed/managed a project support practice, providing guidance on industry standards/templates to PMs and other project staff members.

Duties;

Coordinated activities, resources, equipment and information for ERP implementations

Liaised with clients to identify and define project requirements, scope and objectives by attending client JAD sessions

Made certain that clients’ needs are met as the project evolved

Help prepared project proposals, timeframes, schedule and budget

Monitored and tracked project’s progress and handled any issues that arose

Acted as the point of client contact and communicated project status adequately to all participant stakeholders

Used project management tools to monitor plans, working hours, and budget throughout the project life cycle

Reported and escalated to management as needed

Issued, created and maintained comprehensive project documentation, plans and reports

Prepared presentations, made travel arrangements and performed project billing activities

Dynasty Asset Management & Sales May 2006-Feb. 2015

Project Manager

Establishes project plan baseline: defined project scope, secured the necessary resources, planned and monitored all activities. Drove project execution: tracked project activities, monitored and handled changes, conflicts and escalation. Handled customer and stakeholder engagement: managed customer relationship building confidence and trust, ensured project progress arranging meetings and customer events.

Duties;

Approved the scope of works, the plan and the target cost for each element of a project.

Set clear and attainable project objectives with all stakeholders.

Assembling and coordinating project staff.

Gave direction and support to the project team.

Provided project reports to the required standard and deadlines.

Planned and coordinated resources and technical support.

Assisted with client contractual correspondence.

Reviewed, monitored, tracked, maintained and updated project plan and schedules.

Monitored new project information as it emerged, assessed it for impact through the change control process.

Tracked project deliverables using the appropriate tools.

Assessed project issues and then developed solutions.

Making sure that quality projects were delivered on time and did not go over budget.

Education

Woman’s Entrepreneurship Program Cornell University [2019]

MBA- Project Management Southern New Hampshire University [2019]

BBA – Business Administration Catawba College [2014]

AAS – Accounting Central Piedmont Community College [2012]

Certifications

SAFe Agilest (SA)

Certified Scrum Master (CSM)

Project Management Professional (PMP)

Accounting Specialization Certification

NC Real Estate Broker

Technical Skills

Agile and Scaled Agile Framework ●JIRA ●Team Foundation Server (TFS) ●Microsoft Windows Operating Systems and applications: Office, Visio, and Project ● SharePoint ●WebEx ●YARDI ●Peachtree ●AppFolio ●Buildium ●QuickBooks ●PeopleSoft ●JD Edwards

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