A Young, energetic, passionate and enthusiastic professional, completed post-graduation in the stream of Computer Science (Bachelor’s and Master's). Confident in providing a high level of service and able to assess and respond to the needs of Each particular client to interpret and provide relevant solutions.

EMPLOYMENT HISTORY:

EXPERIENCE

First Source Solutions Limited Mumbai, India

Senior Customer Service Associate September 2019 – November 2020

Responsibilities:

Represented our client - Comcast, which is a major leading Internet, Cable TV, Phone and Home Security service provider company in the United States (USA). It has a total of 53 million subscribers across USA and Europe, a revenue of 109 billion USD and it is associated with some of the largest brands to help promote their products and services.

Served as the lead point of contact for all customer account management matters.

Involved in all functional areas of sales and marketing, business development and team management.

Lead the marketing process and gave product presentations.

Mentor team members to develop a high-performance culture.

Negotiate contracts and close agreements to maximize profits.

Preparing Sales invoices and reporting documents relating for Audit as per the Company Law, for quarterly filling.

Responsible for Building and maintaining strong, long-lasting customer relationships.

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

Assist with challenging client requests or issue escalations as needed.

Determine client needs and financial situations

Enhance the Company’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

EDUCATION

Mumbai University Mumbai, India

Master’s in Computer Science October 2020

Bachelor’s in Computer Science October 2018

COMPUTER PROFICIENCY

Programming Languages : Core Java, Python, PHP

Database systems: MYSQL, SQL Server Management

Web Technologies: HTML, XML

Other Technologies : Microsoft PowerPoint, Excel and Word

ADDITIONAL QUALIFICATIONS

1)Completed PHP and Core Java certificate courses from Aptech Education Center.

2)Completed Python certificate course from Try Catch Computer Education Institute.

3)Certificate in Disaster Management through National Service Scheme(NSS) in 2015.

4)Certificate for Palliative Care through National Service Scheme(NSS) in tie-up with Bhaktivendanta Hospital.

5)Completed 2-years of NSS (2015-2017) from Royal College affiliated with Mumbai University.

PERSONAL DETAILS

Date of Birth: 18-April-1997

Nationality: Indian

Marital Status: Single

Interest/Hobbies : Football, Cricket and Basketball

Visa Status

Status: Visit Visa

LANGUAGE:

English, Hindi and Urdu

DECLARATION

I hereby declare that above information is correct to the best of my knowledge and belief.

Mr. Mohammed Zaid Merchant

Contact this candidate